How to Disagree Without Being Disagreeable · Getting Your Point Across with the Gentle Art of Verbal Self-Defense by Elgin, Suzette Haden -- Read -- Imperial Library of Trantor

Index

Other Books by Suzette Haden Elgin Title Page Copyright Page Acknowledgements ABOUT THE AUTHOR Introduction PART ONE - OVERVIEW Chapter 1 - IS HOSTILE LANGUAGE BAD?

PROTECTING THE LANGUAGE ENVIRONMENT THE BENEFITS OF ELIMINATING HOSTILE LANGUAGE HE SAYS/SHE SAYS

Chapter 2 - IS HOSTILE LANGUAGE NECESSARY?

THE ARGUMENTS FOR HOSTILE LANGUAGE THOSE WHO SAY YES WHY THOSE WHO SAY YES ARE MISTAKEN SHE SAYS/HE SAYS

PART TWO - LAYING THE FOUNDATION Chapter 3 - DETACHMENT

WHAT’S GOING ON HERE? WHY PEOPLE BECOME CHRONIC USERS OF HOSTILE LANGUAGE HOSTILITY LOOPS STAYING DETACHED HE SAYS/SHE SAYS ANOTHER LOOK AT SCENARIO A

Chapter 4 - LISTENING

WHAT’S GOING ON HERE? THE CRITICAL IMPORTANCE OF LISTENING LEARNING THE SKILL OF ACTIVE LISTENING SHE SAYS/HE SAYS ANOTHER LOOK AT SCENARIO B

Chapter 5 - METAPHORS

WHAT’S GOING ON HERE? WHY METAPHORS MATTER WHAT IS DISAGREEMENT? DOES OUR CHOICE MAKE SENSE? HE SAYS/SHE SAYS ANOTHER LOOK AT SCENARIO C

PART THREE - TECHNIQUES Chapter 6 - USING THE SATIR MODES

WHAT’S GOING ON HERE? CHOOSING AND SHAPING YOUR NEGATIVE MESSAGE SHE SAYS/HE SAYS ANOTHER LOOK AT SCENARIO D

Chapter 7 - USING PRESUPPOSITIONS

WHAT’S GOING ON HERE? USING PRESUPPOSITIONS TYPES OF PRESUPPOSITIONS SHE SAYS/HE SAYS ANOTHER LOOK AT SCENARIO E

Chapter 8 - MANAGING THE ENGLISH VERBAL ATTACK PATTERNS

WHAT’S GOING ON HERE? THE ENGLISH VERBAL ATTACK PATTERNS SHE SAYS/HE SAYS ANOTHER LOOK AT SCENARIO F

Chapter 9 - REDUCING TENSION, INCREASING RAPPORT

WHAT’S GOING ON HERE? USING THREE-PART MESSAGES USING THE SENSORY MODES ARRANGING DOMINANCE DISPLAYS HE SAYS/SHE SAYS ANOTHER LOOK AT SCENARIO G

Chapter 10 - CONCLUSION REFERENCES & BIBLIOGRAPHY INDEX