Stop Talking, Start Communicating

" Play dumb. Be boring. Don't solve problems. Respond with weakness . . ." Proven counterintuitive ways for communicating meaningfully and productively in today's oversaturated digital environment

"Stop Talking, Start Communicating" turns conventional wisdom on its head to help you navigate a world dominated by powerful technological devices that are eroding our vital communication skills.

Quick, cheap, and easy means of "staying connected" come with dangerous consequences. They discourage reflection, restraint, and thoughtfulness, offer little incentive to get a message right the first time, and facilitate the constant interruptions and distractions that dramatically multiply conversational errors.

"Stop Talking, Start Communicating" combines scientific research with realistic practice to deliver counterintuitive but highly effective communication strategies, such as Don't Be Yourself (your first communication response is usually your worst), Don't Solve Problems (resist the urge to handle every issue that comes your way), and Play Dumb (give people an opportunity to self-correct).

Foreword by Martha Mendoza, Pulitzer Prize winner Geoffrey R. Tumlin is founder and CEO of Mouthpeace Consulting LLC, a communication consulting company; president of On-Demand Leadership, a leadership development company; and founder and board chair of Critical Skills Nonprofit, a public charity dedicated to providing communication and leadership skills training to chronically underserved populations.