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Index
Cover
STOP TALKING START COMMUNICATING: COUNTERINTUITIVE SECRETS TO SUCCESS IN BUSINESS AND IN LIFE
Copyright Page
Dedication
CONTENTS
Foreword
Introduction
1: Back Up to Go Forward: We are neglecting three vital communication habits
2: Invert Your Expectations: Expect less from technology and more from people
3: Lose Your “Friends”: Important relationships are being trumped by people you barely know
4: Stop Talking: Hypercommunication is the problem, not the solution
5: Don’t Be Yourself: It’s an excuse for Neanderthal behavior
6: Play Dumb: Don’t pin the tail on the donkey
7: Question Your Questions: Many questions make conversations worse
8: Ignore Your (Telltale) Heart: It wants you to talk without a plan
9: Don’t Solve Problems: You are messing around with far too many issues already
10: Blow Things Off: Protect what matters by letting go of what doesn’t
11: Let Difficult People Win: Stop trying to impose your will on tough communicators
12: Respond with Weakness: Bring a stick to a knife fight
13: Change Your Change Plan: Do last what you want to do first
14: Take Things Off the Table: Just because you can talk about something doesn’t mean that you should
15: Be Boring: Most conversations are exciting for all the wrong reasons
16: Give People What They Want: Few things connect like a story
Notes
Recommended Reading
Acknowledgments
Index
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