CONTENTS
Contents
Foreword
Acknowledgments
Introduction
SECTION 1: HOSPITALITY (“IF THEY WANT SCRAMBLED EGGS . . .”)
Chapter 1: Hospitality Matters, No Matter the Business
Chapter 2: Take the Word “No” Out of Your Damn Vocabulary
Chapter 3: Cater to the Masses, Not the Classes
SECTION 2: YOU’D BETTER KNOW YOUR NUMBERS
Chapter 4: Working Capital Is Everything
Chapter 5: The Pitfalls of Property Leases
Chapter 6: Know Your Numbers
SECTION 3: THE 95:5 RULE: WHAT’S YOUR “FIVE”?
Chapter 7: Get to Know Your “Five”
Chapter 8: Know and Leverage Your Strengths
Chapter 9: Partner with Complementary Strengths
SECTION 4: SEE THE OPPORTUNITY, SEIZE THE OPPORTUNITY
Chapter 10: A Five-Year Reprieve
Chapter 11: “I Wonder If I’ll Ever Have a Company That Does $10 Million in Sales”
Chapter 12: Don’t Ever Lose the Hunger
SECTION 5: LIVE YOUR LEADERSHIP
Chapter 13: If You Want to Lead, Listen First
Chapter 14: Be a Great Teacher
Chapter 15: Change, Change, Change
Conclusion: Don’t Choose to Quit—Choose to Keep Punching
Afterword: “Now That You’ve Listened . . .”
The Tilman I Know
About the Author
Guide
Cover
Contents
Introduction
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