1 Becky May and Kim Seashore, “From the Daughters of Edie and Charlie Seashore, Becky and Kim.” Organizational Development Journal. Part 2: Self as Instrument. A Tribute to Charlie and Edie Seashore 37, no. 2 (Summer 2019): 9.
2 The term “Use-of-Self” is considered to have first appeared in the book Education through Recreation, written in the 1930s by Lawrence Pearsall Jacks, a Unitarian minister.
3 Charles N. Seashore, foreword to Triple Impact Coaching: Use-of-Self in the Coaching Process, by Beverley Patwell and Edith Whitfield Seashore (Victoria, BC: Patwell Consulting Inc., 2006), 8.
4 Charles N. Seashore, Mary Nash Shawver, Greg Thompson, and Marty Mattare, “Doing Good by Knowing Who You Are: The Instrumental Self as an Agent of Change,” OD Practitioner 36, no. 3 (2004): 57.
5 Mary Ann Rainey and Brenda B. Jones, “Use-of-Self: Presence with the Power to Transform Systems,” Organizational Development Journal 37, no. 2 (Summer 2019): 11, 13.
6 Henry Mintzberg, Managing (San Francisco: Berrett-Koehler Publishers, 2009), 37–38.
7 Beverley Patwell, Triple Impact Coaching: Use-of-Self in the Coaching Process: Reflecting on the Past, Present, and Future, Organizational Development Journal (Summer 2019): 1–12.
8 Chris Musselwhite and Randell Jones, Dangerous Opportunity: Making Change Work, 2nd ed. (Greensboro, NC: Discovery Learning Inc., 2010), 137.
9 Stephanie Jones and Jonathan Gosling, Napoleonic Leadership: A Study in Power (Thousand Oaks, CA: Sage Publications, 2015), 136.
10 Dan Pontefract, The Purpose Effect: Building Meaning in Yourself, Your Role, and Your Organization (Vancouver: Figure 1 Publishing, 2016).
11 Colin Hall and Caitlin Comeau, Informal Learning: A Spotlight on Hidden Learning in the Canadian Workplace (Conference Board of Canada, August 2018), https://www.conferenceboard.ca/e-library/abstract.aspx?did=9861.
12 Todd Armstrong and Ruth Wright, Employee Engagement: Leveraging the Science to Inspire Great Performance (Conference Board of Canada, July 2016), https://www.conferenceboard.ca/e-library/abstract.aspx?did=7924.
13 Henry Mintzberg, Rebalancing Society: Radical Renewal Beyond Left, Right, and Center (Oakland: Berrett-Koehler Publishers, 2015); Rebalancing Society: Starting Now (Coaching-Ourselves module, 2019), www.coachingourselves.com.
14 McKinsey & Company, The Science of Organizational Transformations (September 2015), https://www.mckinsey.com/business-functions/organization/our-insights/the-science-of-organizational-transformations.
15 Edgar Schein, Probing into Culture (CoachingOurselves module, 2010), 5, www.coachingourselves.com.
16 Edgar Schein, The Corporate Culture Survival Guide, New and Revised Edition (San Francisco: Jossey-Bass, 2009).
17 Beverley Patwell, Donna Gray, and Steve Kanellakos, “Discovering the Magic of Culture Shifts: A Case Study in Large Scale Culture Transformation,” OD Practitioner 44, no. 1 (2012): 14.
18 Beverley Patwell, “Leadership Sustainability: A Framework to Sustain Culture Shifts,” Queen’s University IRC (2014): 4, https://irc.queensu.ca/articles/leadership-sustainability-framework-sustain-culture-shifts.
19 Beverley Patwell, Christina Bruce, Leah Zilnik, and Laura Mirabella-Siddall, “The Stewardship of Service Excellence at the City of Vaughan: Reflections on Sustaining Momentum, Building Capacity and Focus during Transformational Change,” Queen’s University IRC (2016), https://irc.queensu.ca/articles/stewardship-service-excellence-city-vaughan.
20 Patrick Lencioni, Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators (San Francisco: Jossey-Bass, 2005), 6.
21 Patwell, Gray, and Kanellakos, “Discovering the Magic of Culture Shifts.”
22 James W. Sipe and Don M. Frick, Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving, 2nd ed. (New York: Paulist Press, 2015).
23 Additional resources about this City of Ottawa case study include Leading Transitions Handbook: Leadership, Alignment, Teamwork and Collaboration, internal document (2016); “City Manager and Administration,” https://ottawa.ca/en/city-hall/city-manager-and-administration; and the internal documents “City Manager Message,” “Frequently Asked Questions,” and “Backgrounder,” stored on the City of Ottawa’s intranet.
24 Sipe and Frick, Seven Pillars of Servant Leadership.
25 Henry Mintzberg, Simply Managing: What Managers Do—and Can Do Better (San Francisco: Berrett-Koehler Publishers, 2013), 87. See also note 6.
26 In Patwell and Seashore, Triple Impact Coaching, 101.