Unlearn: Let Go of Past Success to Achieve Extraordinary Results

Notes

Introduction: The Remarkable Power of Unlearning

1. http://www.nytimes.com/2012/05/30/sports/tennis/2012-french-open-serena-williams-ousted-in-first-round.html

Chapter 1: Why Unlearn?

1. http://www.cnbc.com/2017/01/28/professional-tennis-is-older-than-its-ever-been.html

2. http://www.newsweek.com/2016/07/01/patrick-mouratoglou-serena-williams-coach-471758.html

3. https://www.telegraph.co.uk/sport/tennis/wimbledon/2316311/Serena-shows-strength-to-win.html

4. https://www.usatoday.com/story/sports/tennis/2013/09/02/us-open-2013-serena-williams-patrick-mouratoglou-partnership/2755659/

5. http://www.newsweek.com/2016/07/01/patrick-mouratoglou-serena-williams-coach-471758.html

6. http://www.newsweek.com/2016/07/01/patrick-mouratoglou-serena-williams-coach-471758.html

7. https://www.tennisconsult.com/interview-patrick-mouratoglou/ and https://www.mouratoglou.com/site/uploaded/ckeditor/files/Tennis_School_EN_2018.pdf

8. http://www.espn.com/espnw/news-commentary/article/13616431/us-open-how-serena-williams-found-new-level-success-coach-patrick-mouratoglou

9. http://www.espn.com/tennis/story/_/id/18445144/serena-williams-coach-makes-clear-2017-all-grand-slams

10. http://www.espn.com/espnw/news-commentary/article/13142903/how-serena-williams-mastered-art-comeback

11. http://www.mathistopheles.co.uk/maths/how-much-is-a-set-worth/

12. https://ftw.usatoday.com/2018/05/serena-williams-french-open-stats

13. https://www.instagram.com/p/BiW668QlUpA/?taken-by=serenawilliams

14. http://www.newsweek.com/serena-williams-pregnancy-2017-australian-open-586582

15. Baron de Montesquieu, Considerations on the Causes of the Greatness of the Romans and Their Decline (1734) http://www.constitution.org/cm/ccgrd_l.htm

16. Peter Senge, The Fifth Discipline: The Art & Practice of the Learning Organization, Doubleday (1990) pp. 57–67

17. Hedberg, B. How organizations learn and unlearn. In P. C. Nystrom & W. H. Starbuck (Eds), Handbook of organizational design, Vol. 1. Oxford: Oxford University Press, 1981, pp. 3–27

Chapter 2: How to Unlearn

1. https://hbr.org/2016/10/why-leadership-training-fails-and-what-to-do-about-it

2. Edmondson, A.; Lei, Z. (2014). “Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct.” Annual Review of Organizational Psychology and Organizational Behavior, 1: 23–43. doi:10.1146/annurev-orgpsych-031413-091305

3. http://www.iagpress.com/phoenix.zhtml?c=240949&p=aboutoverview

4. http://www.iairgroup.com/phoenix.zhtml?c=240949&p=irol-newsArticle&ID=2234865

5. https://onemileatatime.boardingarea.com/2017/03/19/Level-airline-tickets/

6. https://www.theguardian.com/commentisfree/2016/apr/04/uncertainty-stressful-research-neuroscience

Chapter 3: Unlearning the Obstacles to Unlearning

1. https://www.forbes.com/sites/brucerogers/2016/01/07/why-84-of-companies-fail-at-digital-transformation/#f7f5a61397bd

2. https://www.ted.com/talks/ken_robinson_says_schools_kill_creativity/transcript

3. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/pdf/v013p0ii22.pdf

4. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/pdf/v013p0ii22.pdf

5. http://www.bizjournals.com/orlando/news/2016/11/10/the-walt-disney-co-reports-record-revenue-theme.html

6. https://www.wired.com/2015/03/disney-magicband/

7. https://en.wikiquote.org/wiki/Walt_Disney

Chapter 4: Unlearn

1. Paul Reps and Nyogen Senzaki, Zen Flesh Zen Bones: A Collection of Zen and Pre-Zen Writings, Tuttle Publishing (1998) p. 23.

2. Brené Brown, Rising Strong: How the Ability to Reset Transforms the Way We Live, Love, Parent, and Lead, Spiegel & Grau (2015) p. 5.

2. Gary Hamel, The Future of Management, Harvard Business Review Press (2007) p. 255.

3. Peter Drucker, Managing for Results, Collins (1993) p. 222.

4. Peter Drucker, Managing for Results, Collins (1993) p. 222.

5. http://awealthofcommonsense.com/2016/04/napoleons-corporal/

6. Marquet uses the world “boss” and “worker” to denote hierarchy.

7. http://davidmarquet-com.3dcartstores.com/Ladder-of-Leadership-Wallet-Cards-Starter-Pack-bundle-of-25_p_50.html

8. https://www.flickr.com/photos/benarent/2195470990

9. https://positivepsychologyprogram.com/mihaly-csikszentmihalyi-father-of-flow/

10. http://www.autonews.com/article/20140805/OEM01/140809892/toyota-cutting-the-fabled-andon-cord-symbol-of-toyota-way

11. https://www.cnbc.com/2018/02/01/aws-earnings-q4-2017.html

12. https://www.amazon.jobs/principles

13. http://phx.corporate-ir.net/phoenix.zhtml?c=97664&p=irol-newsArticle&ID=2329885

14. Ray Dalio, Principles: Life and Work, Simon and Schuster (2017).

Chapter 8: Unlearning with Customers

1. John Legere, “T-Mobile’s CEO on Winning Market Share by Trash-Talking Rivals,” Harvard Business Review (January-February 2017).

2. https://barryoreilly.com/2014/08/06/why-we-carry-watermelons/

3. http://quotes.deming.org/authors/W._Edwards_Deming/quote/10201

4. http://www.bain.com/bainweb/pdfs/cms/hotTopics/closingdeliverygap.pdf

5. John Legere, “T-Mobile’s CEO on Winning Market Share by Trash-Talking Rivals,” Harvard Business Review (January-February 2017).

6. https://newsroom.t-mobile.com/news-and-blogs/tmus-q4-2017-earnings.htm

7. https://www.inc.com/justin-bariso/elon-musk-takes-customer-complaint-on-twitter-from-idea-to-execution-in-6-days.html

8. https://www.cnbc.com/2017/09/18/elon-musk-tweets-an-unhappy-tesla-customer.html

Chapter 9: Unlearning with People and Organizations

1. Diane Vaughan (4 January 2016). The Challenger Launch Decision: Risky Technology, Culture, and Deviance at NASA, Enlarged Edition. University of Chicago Press. pp.30–1. ISBN 978-0-226-34696-0.

2. https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?smid=pl-share

3. https://www.nasa.gov/specials/dor2017/

4. https://www.nasa.gov/specials/dor2017/

5. https://www.researchgate.net/publication/249631357_The_Nature_and_Need_for_Informal_Learning

6. http://www.richardswanson.com/textbookresources/wp-content/uploads/2013/08/TBAD-r9b-Watkins.-DLOQ-Demonstrating-Value.pdf

7. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4326496/table/Tab2/