Index

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A

• account
  • adding users to, 60–61
  • creating new Zoom account, 48–52
  • creating personal Zoom account, 339
  • deactivating existing accounts, 61–62
  • deleting existing users from, 62–63
  • management of, 59–67
  • unlinking users from, 63–64
• account admins, reporting for, 185
• account owners, reporting for, 182–185
• acquisitions and partnerships, potential for in Zoom's future, 332
• Active Hosts, as type of usage report, 183
• Active Speaker layout, 81
• Add Call, description of icon for in-call options for Zoom Phone calls, 308
• add-ons
  • audio conference options, 37
  • cloud recording, 37
  • costs of, 39
  • large meetings, 37
  • webinars, 37, 38, 44, 208
  • Zoom Phone, 44, 294
  • Zoom Rooms, 37
• admin, as default user role, 67
• Adobe Connect, 19
• Advanced Encryption Standard (AES), 38
• advanced features, exploration of, 340
• Advanced Research Projects Agency (ARPA), 12
• AI (artificial intelligence), 327–328
• Allow Participants to Rename Themselves, as additional meeting option for hosts, 115
• Allow Participants to Unmute Themselves, as additional meeting option for hosts, 115
• alternative hosts, 73, 218
• Amazon
  • Amazon Alexa, 330
  • Amazon Chime, 18
  • AmazonBasics laptop stand, 93
  • as benefitting from network effects, 317
  • as confronting security and privacy challenges, 274
  • as encouraging third-party developers to create their own apps, 191
  • on facial recognition, 333
  • as fixated on cutting-edge technologies, 326
  • as having to manage double-edged sword of sudden, massive growth, 247
  • troubles of in meeting customer demand, 249
• Amazon Web Services (AWS)
  • uptime percentages with, 41
  • Zoom's hosting of cloud computing via, 21
• animated gifs, adding of to messages, 144–145
• annotating/annotation tools
  • disabling attendee annotation in webinar, 230–231
  • more information about, 114
  • in webinars, 228–229
  • whiteboarding, 11, 34, 40–41, 105, 107, 108, 112–113
  • with Zoom, 40–41
• AnyMeeting (Intermedia), 19
• Apple
  • apps of as connecting with those of third-party, 204
  • as encouraging third-party developers to create their own apps, 191
  • as fixated on cutting-edge technologies, 326
  • iPhones, 250
  • Siri, 329
• application programming interfaces (APIs), 20, 192
• application-layer service quality, Zoom's use of, 21
• apps. See also specific apps
  • browsing for Zoom apps, 194–195
  • as compared to integrations, 223
  • email as killer business app of last 25 years, 320
  • enhancing Zoom with third-party apps, 189–192
  • extensions, as diluted apps, 191
  • installing Zoom app, 196–197
  • limiting apps that members can install, 200–202
  • managing your Zoom apps, 195–202
  • recommendations for, 202–203
  • restricting of in Meetings & Chat, 199–200
  • searching for specific Zoom app, 193
  • treading lightly with, 204
  • uninstalling Zoom app, 197–198
  • viewing your organization's installed apps, 199
  • Zoom App Marketplace, 192–195, 202, 348, 351, 353
  • Zoom as outsourcing app development, 191
• AR (augmented reality), 326
• ARPA (Advanced Research Projects Agency), 12
• ARPANET, 12–13
• artificial intelligence (AI), 327–328
• Ask to Start Video, as meeting participant action, 100
• attendee
  • allowing attendees to upvote others' questions in webinar, 232–233
  • answering questions of in webinar, 231–232
  • Attendee Report for webinars, 239
  • dismissing questions of in webinar, 231
  • interacting with in webinars, 230
  • options for in webinars, 227
  • reopening dismissed questions of in webinar, 232
  • responding when attendees raise their hands in webinar, 233–234
  • specifics of role of in webinars, 222–223
• Attendee Report, for webinars, 239
• Audio, description of icon for in-call options for Zoom Phone calls, 308
• audio conferencing, as communication service, 11
• Audio Settings, description of icon for attendee (on webinars), 227
• audio transcriptions
  • conditions for viewing, 330
  • enabling of, 77–78
  • as feature for augmenting meetings, 75
  • options for, 96–97
  • viewing of, 116–117
• audio/visual (A/V) system, using Zoom with, 41
• augmented reality (AR), 326
• authentication
  • two-factor authentication (2FA), 260–264, 338
  • of user profiles, 264–267
• away, as Meetings & Chat status, 131
• AWS (Amazon Web Services)
  • uptime percentages with, 41
  • Zoom's hosting of cloud computing via, 21

B

• background
  • recommendation for, 94
  • virtual backgrounds, 97–99, 352
• backup communications tool, importance of, 341
• bad actors, 49, 74, 245–246, 264, 274. See also hackers; trolls
• Bailenson, Jeremy (author)
  • WSJ op-ed on nonverbal overload, 342
• Ballmer, Steve (CEO of Microsoft), 250
• Baran, Paul (computer scientist), 12
• Barrenechea, Mark (CEO of OpenText), 98
• Barrett, Kerry (media expert), 94
• Basic plan, 34, 52–53, 60, 67, 164, 208
• BlackBerry, 20, 43, 250, 325
• Blackboard, Zoom as integrating with, 348
• Block Contact, as Meetings & Chat contact action, 128
• blog, on Zoom, 348–349
• Bluejeans, 17, 18
• Botwin, Andrew (business owner), 14
• Box file sharing option, 146, 189
• breakout rooms
  • enabling of, 76–77
  • as feature for augmenting meetings, 75
  • use of, 102–105
• Brightline, cMe2 Huddle Room Light, 291, 292
• bring your own device (BYOD), 319
• bug fixes, 257
• business hours, setting of on Zoom Phone, 305
• Business Meetings & Chat plan, 34, 35–36, 39, 235

C

• calls
  • accessing recorded calls, 310–311
  • caller ID option, 312
  • display of missed calls, 311
  • making calls with Zoom Phone, 293–312
  • performing in-call actions, 307–308
  • placing outbound calls with Zoom Phone, 306
  • receiving inbound calls with Zoom Phone, 306–307
  • as separating inbound and outbound calling numbers, 301
  • viewing call history and returning calls, 311
  • Zoom as not defaulting outbound calling plans to users, 301
• Canvas, Zoom as integrating with, 27, 348
• CAPTCHA, Zoom's use of, 255
• Captus Systems, 290
• Carlyle, Thomas (philosopher and writer), 192
• Carr, Nicolas (author)
  • The Shallows: What the Internet Is Doing to Our Brains, 322
• Carter, Rebekah (reporter for UC Today), 312
• cellphone market, history of, 250
• Chambers, John (former CEO of Cisco Systems), 260
• channels
  • browsing and joining existing public channels, 165–166
  • compared to group chats, 164, 174
  • comparison of to similar Zoom features, 174
  • converting channel types, 168–169
  • creating new channel, 165
  • deleting channels, 167–168
  • getting started with, 173
  • inviting other members to existing private channel, 169–170
  • leaving channels, 168
  • posting messages in, 172
  • quickly setting notifications for, 176–177
  • referencing channels in messages, 170–171
  • searching specific channels, 172–173
  • setting keyword-specific notifications, 177–178
  • setting specific notifications for, 174–177
  • starring a channel, 167
  • starting quick channel meetings, 171
  • turning group chats into proper channels, 171–172
  • types of, 164
  • understanding of, 163–168
  • viewing information about specific channels, 166–167
• Chat. See also Meetings & Chat
  • description of icon for attendee (on webinars), 227
  • description of icon for host (on webinars), 226
  • as meeting participant action, 100
• chat, as other name for instant messaging (IM), 11
• chatting
  • allowing participants to as security-related option, 252
  • comparing channels to group chat, 164, 174
  • with individual contacts, 134–136
  • inviting others to existing group chat, 128, 138–139
  • leaving group chat, 137–138
  • referencing a specific member in group chat, 142–143
  • setting specific notifications for group chats, 174–176
  • starting new group chat, 59, 136–137
  • turning group chats into proper channels, 171–172
• Cheat Sheet, 5
• choices, people as struggling when faced with too many choices, 193
• Christensen, Clayton (author)
  • The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, 247
• ciphertext, 253
• circuit-based networks, 12
• Cisco Systems
  • acquisition of Webex by, 10
  • TelePresence, 280–281, 283
• Cisco TelePresence Fundamentals, 280
• Cisco Webex, 18
• Clear
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 229
• Clear All Feedback, as additional meeting option for hosts, 115
• Clear Chat History, as Meetings & Chat contact action, 128
• cloud computing, Zoom's use of, 21
• Cloud Recording, as type of usage report, 183
• cMe2 Huddle Room Light (Brightline), 291, 292
• code changes, 257
• code snippets
  • creating, 179–181
  • enabling of, 179
  • sharing of, 178–181
• co-host
  • adding and managing, 222
  • benefits of experienced co-host, 221–222
  • specifics of role of in meetings, 73, 219–221
• collaboration tools. See also Microsoft Teams; Slack
  • built-in ones in Zoom, 32–33
  • examples of, 18–19, 128, 221
  • Microsoft as supporting bevy of, 18
  • resistance to adoption of new technology, 316
  • support of wildcards with, 155
• comedy, performing of via Zoom, 357

• “Communication is 93% Nonverbal: An Urban Legend Proliferates” (Lapakko), 25

• communications
  • having backup communications tool, 341
  • protecting yours in Zoom, 245–276
  • why employees often resist adopting new work-related communication tools, 316–317
  • Zoom as not replacing need for in-person communication, 345
• computer app, use of term, 55
• Conference Room Connectors (Zoom Rooms), 289
• confidence monitor, use of, 286
• contacts
  • adding external contacts, 123–124
  • adding internal contact to existing meeting, 126–127
  • adding internal contacts, 123
  • importing or syncing third-party contacts, 125
  • inviting existing contact to new meeting, 126
  • managing your Zoom contacts, 122–128
  • performing contact-specific actions, 127–128
  • removing an existing contact, 125–126
• content distribution, Zoom's integrations with, 223
• contingency plans, importance of for important meetings, 340–341
• cooking classes, via Zoom, 355
• Copy, as message-specific action, 149
• coronavirus, 15, 249. See also COVID-19
• Corsair, Elgato Green Screen, 99
• costs
  • Basic plan, 34, 338
  • Business Meetings & Chat plan, 35–36
  • Enterprise Meetings & Chat plan, 36
  • Enterprise Plus Meetings & Chat plan, 36–37
  • Pro Meetings & Chat plan, 35
  • Zoom as affordable, 26
  • Zoom as requiring minimal up-front cost, 347
  • Zoom Phone, 44
  • of Zoom Room, 41–42, 284
  • of Zoom Room software license, 285
  • Zoom Webinar add-on pricing, 39
• Covey, Stephen (author)
  • The 7 Habits of Highly Effective People, 230
• COVID-19
  • history of, 15
  • impact of on Zoom, 14–16, 22, 249, 344
  • Zoom as helping to alleviate critical business and social problems during, 245, 314–315
• creative destruction, understanding of, 246–251
• Csikszentmihalyi, Mihaly (author)
  • Flow: The Psychology of Optimal Experience, 132
• customer-relationship management (CRM), 27, 28, 38, 203, 223, 348
• CVent, as third-party app, 223

D

• Daily, as type of usage report, 183
• daily active users (DAUs), 15–16
• dashboard
  • My Dashboard, 199, 200
  • reporting dashboard for Business and Education plans, 184
  • UI as, 59
  • Zoom account dashboard, 54
  • Zoom dashboard, 35
  • Zoom Phone dashboard, 44
• data, Zoom's intelligent use of, 21
• data sharing, as communication service, 11
• data storage
  • staying within plan's limit of, 241
  • today's cheaper costs of, 20
  • viewing current level of, 119–120
• dating, via Zoom, 356
• Deep Work: Rules for Focused Success in a Distracted World (Newport), 132
• Delete Contact, as Meetings & Chat contact action, 128
• desktop client
  • defined, 55
  • downloading and installing, 54–56, 191
  • signing in to, 56–57
  • use of term, 55
• desktop sharing, as communication service, 11
• developer forums, 353
• developer guides, for Zoom, 353
• directory, Meetings & Chat directory, 122–128
• distributed architecture, Zoom's use of, 21
• Dogfight: How Apple and Google Went to War and Started a Revolution (Vogelstein), 250
• do-not-disturb (DND), as Meetings & Chat status, 131–132
• downgrades, 26, 52, 54, 67
• Draw
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 228
• Drew University, use of Zoom Rooms by, 290–291
• DTEN All-in-One Video Conferencing Device, 286, 287
• Dunbar, Robin (anthropologist), 122

E

• E2EE (end-to-end encryption), 253, 254
• eBay, as benefitting from network effects, 317
• Education Meetings & Chat plan, 35, 37, 39, 67, 77, 96, 117, 184, 268, 330
• educators. See teachers/educators
• Elgato Green Screen (virtual background), 99
• email
  • as killer business app of last 25 years, 320
  • myth that Zoom eliminates need for, 346
• emojis, adding of to messages, 144–145
• empty white circle, as Meetings & Chat status icon, 129
• Enable Waiting Room
  • as additional meeting option for hosts, 115
  • as security-related option, 252
• encryption, enhancement of, 253–255
• Encrypt.me, 255
• End
  • description of icon for host (on webinars), 227
  • description of icon for (in meetings), 79
• ending meeting, 115–116
• endpoints, 289
• end-to-end encryption (E2EE), 253, 254
• end-user license agreements (EULAs), 41, 205
• Enterprise Meetings & Chat plan, 35, 36, 67, 77, 96, 268, 330
• Enterprise Plus Meetings & Chat plan, 35, 36–37, 39
• Epic, as popular Zoom app, 203
• Eraser
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 229
• Evans, Benedict (venture capitalist), 250
• Eventbrite, as third-party app, 223
• extensions, as diluted apps, 191

F

• Facebook
  • as benefitting from network effects, 317
  • as encouraging third-party developers to create their own apps, 191
  • Facebook Live, 38
  • Facebook Messenger Rooms, 19
  • as fixated on cutting-edge technologies, 326
  • as having to manage double-edged sword of sudden, massive growth, 247
  • as option when creating new Zoom account, 48
  • purchase of Oculus by, 326
  • security and privacy challenges of, 274
  • sharing webinar on, 214, 236–237
  • using 2FA for, 263
  • WhatsApp, 253
  • Zoom on, 352
• facial recognition
  • current status of in marketplace, 333
  • potential for in Zoom's future, 333
• fatigue
  • tool fatigue, 322
  • Zoom fatigue, 342
• files
  • quickly accessing, 147
  • storing of, 36
  • uploading and sharing of, 146–147
• fitness, via Zoom, 357
• Flow: The Psychology of Optimal Experience (Csikszentmihalyi), 132
• Follow Message, as message-specific action, 149
• Format
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 229
• formatting, applying different formats to text in messages, 144
• framing, recommendation for, 94
• Free Conference Call, 341
• freemium business model, 337
• friction, potential additions to in Zoom's future, 333
• Friedman, Thomas L. (author)
  • The World Is Flat: A Brief History of the Twenty-first Century, 280
• Fuze, 19

G

• game playing, via Zoom, 356
• Gartner 2019 Magic Quadrant for Meeting Solutions, Zoom's leader award from, 16
• GitHub
  • as popular Zoom app, 203
  • Zoom's publication of its cryptographic design on for peer review, 254
• Glassdoor Best Place to Work in 2019, Zoom's second place award from, 16
• Gmail
  • using Zoom instead of, 28
  • using Zoom with, 33
  • Zoom as integrating with, 348
• Google
  • apps of as connecting with those of third-party, 204
  • as confronting security and privacy challenges, 274
  • as fixated on cutting-edge technologies, 326
  • Google Assistant app, 331
  • Google Authenticator app, 262, 263
  • Google Calendar, 83, 203
  • Google Docs, 221, 340
  • Google Drive, 57, 146, 189, 190–191, 321
  • Google Home, 330
  • Google Meet, 19
  • Google Sheets, 188
  • Google Trends' searches for Zoombombing, 248
  • as having to manage double-edged sword of sudden, massive growth, 247
  • importing and syncing contacts from, 125
  • meteoric growth of Google Classrooms during pandemic, 315
  • as option when creating new Zoom account, 48
  • Pixel Buds, 331
  • search capabilities of, 32
  • as supporting bevy of related collaboration tools, 18
  • uptime percentages with, 41
• GoToMeeting, 18
• graduations, via Zoom, 357
• gray circular clock, as Meetings & Chat status icon, 129
• green outlined rectangle, as Meetings & Chat status icon, 129
• green solid circle, as Meetings & Chat status icon, 129
• group chat
  • comparing channels to, 164, 174
  • inviting others to existing group chat, 128, 138–139
  • leaving group chats, 137–138
  • quickly setting notifications for, 176–177
  • referencing a specific member in, 142–143
  • setting specific notifications for, 174–177
  • starting new group chat, 59, 136–167
  • turning group chats into proper channels, 171–172
• group meetings, taking them to the next level with Zoom Rooms, 279–292
• growth, companies having to manage double-edged sword of sudden, massive growth, 247

H

• H.323, 13, 289
• hackers, 205, 246, 255, 257, 260, 264, 270, 332, 339
• Hafner, Katie (author)
  • Where Wizards Stay Up Late: The Origins of the Internet, 12
• Halo Collaboration Center (HCC) (HP), 281
• Halo Collaboration Studios (HCS) (HP), 281
• Hanlon's Razro, 319
• happy hour, via Zoom, 356
• help center, 350
• Hewlett-Packard (HP)
  • Halo Collaboration Center (HCC), 281
  • Halo Collaboration Studios (HCS), 281–282
• Hold, description of icon for in-call options for Zoom Phone calls, 308
• host
  • annotation options for in webinars, 228–229
  • managing and interacting with participants, 99–100
  • mid-meeting actions of, 95–115
  • other meeting options for, 114–115
  • recording options, 95–97
  • restricting who can attend meetings by, 264–265
  • specifics of role of in meetings, 73
  • specifics of role of in webinars, 217–218
  • in-webinar controls for webinar hosts, 226–227
• http (Hypertext Transfer Protocol), 13
• HubSpot, as CRM and marketing automation tool, 223
• huddle rooms, 284

I

• IBM, on facial recognition, 333
• iCal, using Zoom with, 33
• icons
  • in book, explained, 4–5
  • Meetings & Chat status icons, 129–130
  • Zoom In-Meeting menu icons, 79
• IDs
  • increasing length of, 255
  • Personal Meeting ID (PMI), 35, 74–75, 86–87, 90–91, 268, 272
  • removal of meeting ID from title toolbar as security-related measure, 252
• IM (instant messaging), as communication service, 11
• IM groups
  • adding new group, 161
  • adding users to, 161
  • comparing channels to, 174
  • types of, 161
  • understanding need for, 160–162
• immersive telepresence
  • author's experience with, 282
  • defined, 280
  • early days of, 280–282
• Inactive Hosts, as type of usage report, 183
• in-call options on Zoom Phone, 308–309

• The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Christensen), 247

• Instant Meetings, use of term, 78
• instant messaging (IM), as communication service, 11
• integrations, apps as compared to, 223
• Intermedia AnyMeeting, 19
• Internet Protocol (IP) telephony, 11
• Invite Others, as Meetings & Chat contact action, 128
• iPhones
  • as not instant hit everywhere, 250
  • user numbers, 250

J

• Johns Hopkins University, on deaths from coronavirus, 15
• Johnson, Jim (founder and chairman of The Standish Group), 159
• Johnson-DeBaufre, Melanie (Associate Dean of Drew Theological School), 290
• Join.Me, 19

K

• Kafka, Franz (novelist), 340
• Kaltura, 223
• Katz, Kathy (managing partner at Brightline), 292
• Keybase, Zoom's acquisition of, 254
• Keypad, description of icon for in-call options for Zoom Phone calls, 308
• Kondo, Marie (author)
  • ADD ACCENT IN RTF The Life-Changing Magic of Tidying Up, 322
• Kranzberg, Melvin (professor), 246

L

• language translation, potential for in Zoom's future, 331
• Lapakko, David (academic), 25

• The Lawnmower Man (film), 327

• learning management systems (LMS), Zoom as integrating with, 348
• Leave, description of icon for attendee (on webinars), 227
• leaving meeting, 115–116
• Lenin, Vladimir (former premier of Soviet Union), 249

• The Life-Changing Magic of Tidying Up (Kondo)
  • ADD ACCENT IN RTF, 322

• Lifesize, 283
• lighting
  • recommendation for, 94
  • for Zoom Rooms, 291–292
• LinkedIn
  • as benefitting from network effects, 317
  • Zoom on, 352
• LMS (learning management systems), Zoom as integrating with, 348
• Lock Meeting
  • as additional meeting option for hosts, 115
  • as security-related option, 252
• LogMein, 19

M

• machine learning (ML), 327–328
• Magic Quadrant, 16
• Make Co-Host, as meeting participant action, 100
• Make Host, as meeting participant action, 100
• Malcolm, Ian (fictional character in Jurassic Park), 272
• Mark as Unread
  • as Meetings & Chat contact action, 128
  • as message-specific action, 149
• Marketo
  • as CRM and marketing automation tool, 223
  • using Zoom with, 38
• MCU (Multipoint Control Unit), 21
• Meet, description of icon for in-call options for Zoom Phone calls, 309
• Meet Now, use of term, 78
• Meet with Video, as Meetings & Chat contact action, 128
• Meet without Video, as Meetings & Chat contact action, 128
• Meeting
  • as type of member report, 185
  • as type of usage report, 183
• meeting ID, removal of from title toolbar as security-related measure, 252
• meetings, use of term, 47
• Meetings & Chat
  • Active Speaker layout, 81
  • audio transcriptions. See audio transcriptions
  • augmenting, 75–78
  • background. See background
  • channels. See channels
  • collecting participant input through polls, 85–87
  • contact-specific actions, 127–128
  • creating threads, 139–145
  • directory, 122–128
  • editing scheduled meeting, 84–85
  • enabling default passwords and waiting rooms for, 255
  • ending meeting, 115–116
  • getting more out of, 159–188
  • getting started with, 72–78
  • handling registration for, 87–89
  • hosting Zoom meetings, 78–95
  • IM groups. See IM groups
  • inviting existing contact to new meeting, 126
  • inviting others to current meetings, 80
  • joining others' meetings, 90–91
  • keeping privacy in mind during, 275–276
  • leaving meeting, 115–116
  • letting others in to yours, 89–92
  • limiting who can control main screen, 273
  • locating your version of, 257
  • main features and benefits, 32–33
  • other in-meeting layouts, 82
  • performing mid-meeting actions, 95–115
  • planning future meeting, 82–89
  • plans and costs, 33–37
  • polling. See polling
  • putting bow on, 115–120
  • as ready-to-go tool, 30
  • recording. See recording
  • requiring more complex passwords for, 270–272
  • restricting of apps in, 199–200
  • rich-text message formatting options in, 143
  • scheduling meeting, 82–84
  • screen-sharing. See screen-sharing
  • sharing content on, 105–114
  • specifications of, 26
  • uploading and sharing of files, 146–147
  • user interface (UI), 58
  • user numbers, 283
  • uses of, 31
  • version 5.0, 259, 276
  • webinars as add-on to, 208
  • webinars as special types of, 229
  • Zoom channels. See channels
• Mehrabian, Albert (author)
  • Silent Messages, 25
• member(s)
  • as default user role, 67
  • reporting for, 185
• Message Not Received: Why Business Communication Is Broken and How to Fix It (Simon), 24, 345
• messages
  • adding flair to, 143–145
  • creating, 139–145
  • editing and deleting, 141–142
  • performing message-specific actions, 149–150
  • referencing other Zoom members in group discussion, 142–143
  • saving drafts, 141
• Messenger Rooms (Facebook), 19
• Meta View (formerly Meta), 327
• metadata
  • defined, 21
  • Zoom's intelligent use of, 21
• microphones, Yeti Blue, 94
• Microsoft
  • acquisition of Skype by, 18
  • apps of as connecting with those of third-party, 204
  • as benefitting from network effects, 317
  • as encouraging third-party developers to create their own apps, 191
  • on facial recognition, 333
  • as fixated on cutting-edge technologies, 326
  • Microsoft Access, 188
  • Microsoft Authenticator, 262
  • Microsoft Azure, 41
  • Microsoft Cortana, 330
  • Microsoft Excel, 188, 320
  • Microsoft Exchange, 125
  • Microsoft Office, 189, 321
  • Microsoft Office 365, 57, 125
  • Microsoft OneDrive, 146
  • Microsoft Outlook, 27, 28, 33, 83, 193, 195, 348, 351
  • Microsoft PowerBI, 188
  • Microsoft Project, 321
  • Microsoft Teams. See Microsoft Teams
  • Microsoft Word, 107
  • as serious player in cellphone market, 250
  • as supporting bevy of related collaboration tools, 18
  • Zoom Phone as competing with, 312
  • Zoom's rise as carving out market share from, 22
• Microsoft Teams
  • as collaboration tool, 19, 128, 189, 221, 276, 302, 320, 321, 323
  • cynics as dismissive of, 317
  • as having functionality to create channels, 163
  • as popular Zoom app, 203
  • as supporting wildcards, 155
  • Zoom as integrating with, 348
• Minimize, description of icon for in-call options for Zoom Phone calls, 309
• monetization, of webinars, 223
• Mouse, description of icon for host-annotation options (on webinar), 228
• movie watching, via Zoom, 357
• multi-bitrate encoding, Zoom's use of, 21
• multichanging, vs. multitasking, 132
• multimedia routing, Zoom's use of, 21
• Multipoint Control Unit (MCU), 21
• Mute
  • description of icon for host (on webinars), 226
  • description of icon for (in meetings), 79
  • description of icon for in-call options for Zoom Phone calls, 308
• Mute Participants upon Entry, as additional meeting option for hosts, 115
• myths, about Zoom, 343–348

N

• Neat, Neat Bar, 286
• Netflix, as benefitting from network effects, 317
• network effect, Zoom as benefitting from, 317–318
• Newport, Cal (author)
  • Deep Work: Rules for Focused Success in a Distracted World, 132
• nonverbal cues, how much they matter, 25
• nonverbal overload, 342
• notifications
  • don't be a slave to, 132
  • refining yours, 174–177-8
  • setting keyword-specific ones, 177–178
  • setting ones for all channels and group chats, 176–177
  • setting specific ones for channels and group chats, 174–176
  • staying current with, 133–134
• Notify Me When Available, as Meetings & Chat contact action, 128

O

• online tastings, via Zoom, 355
• OpenText, videoconferencing backgrounds, 98
• Operation Logs, as type of user-activity reports, 183
• Otter.ai, as popular Zoom app, 203
• Ovide, Shira (writer)
  • “Zoom is easy. That's why it's dangerous.,” 333
• owner, as default user role, 67

P

• packet switching, 12
• panelist
  • options for, 221
  • specifics of role of in webinars, 218–219
• Panopto, 223

• The Paradox of Choice: Why More Is Less (Schwartz), 193

• Pardot, as CRM and marketing automation tool, 223
• participants
  • adding internal contact to existing meeting, 126–127
  • allowing them to chat, as security-related option, 252
  • allowing them to rename themselves, as security-related option, 110, 115, 252
  • description of icon for host (on webinars), 226
  • description of icon for (in meetings), 79
  • display of Participants panel, 99
  • joining meeting using PMI, 90–91
  • joining meeting via URL, 92
  • letting meeting participants control your screen, 109–111
  • looking your best in Zoom, 93
  • managing and interacting with, 99–100
  • notification to in Zoom Meetings desktop client, 90
  • premeeting entry prompt, 92
  • preventing removed ones from rejoining, 272–273
  • putting your best foot forward, 93–95
  • sharing content with, 105–114
  • specifics of role of in meetings, 73–74
  • waiting for hosts to begin meeting, 92
• Participants tab, 99
• parties, via Zoom, 357
• partnerships and acquisitions, potential for in Zoom's future, 332
• passwords
  • enabling default passwords for all meetings, 255
  • intelligent use of, 267–272
  • 100 worst ones from 2018, 270
  • requirement for, 338
  • requiring more complex meeting and webinar passwords, 270–272
  • setting one for individual upcoming meeting, 268
  • setting other password-related options, 268–269
  • use of, 91
• PayPal, for monetization of webinars, 223
• Performance Report, for webinars, 239
• personal appearance, recommendations for, 94
• personal information, locating your personal Zoom information, 74–75
• Personal Meeting ID (PMI)
  • creating and distributing of in Pro plan, 35
  • joining a meeting using, 90–91
  • keeping it private, 272
  • as key to Personal Meeting Room (PMR), 74–75
  • polls as tied to specific ones, 86–87
  • requirement for, 268
• Personal Meeting Room (PMR), 74
• Phone System, as type of usage report, 183
• Phone System Operation Logs, as type of user-activity reports, 183
• phones
  • cellphone market, 250
  • ThinkingPhones, 19
  • Zoom Phone. See Zoom Phone
• plans
  • adding Zoom Phone to your existing plan, 294–296
  • Basic plan. See Basic plan
  • Business Meetings & Chat plan. See Business Meetings & Chat plan
  • canceling of, 52, 53–54, 67
  • downgrading of, 26, 52, 54, 67
  • Enterprise Meetings & Chat plan. See Enterprise Meetings & Chat plan
  • Enterprise Plus Meetings & Chat plan. See Enterprise Plus Meetings & Chat plan
  • modifying yours, 52–54
  • Pro Meetings & Chat plan. See Pro Meetings & Chat plan
  • upgrading of, 26, 34–35, 37, 52–53, 60, 67, 338
• Play Enter/Exit Chime, as additional meeting option for hosts, 115
• playing games, via Zoom, 356
• PMI (Personal Meeting ID)
  • creating and distributing of in Pro plan, 35
  • joining a meeting using, 90–91
  • keeping it private, 272
  • as key to Personal Meeting Room (PMR), 74–75
  • polls as tied to specific ones, 86–87
  • requirement for, 268
• PMR (Personal Meeting Room), 74
• Poll Report, for webinars, 239
• polling
  • collecting participant input through polls, 85–87
  • description of icon for host (on webinars), 227
  • launching live polls, 100–102
  • Poll Report for webinars, 239
  • setting up on webinars, 216–217
  • as Zoom In-Meeting Menu icon, 79
• Poly Studio, X Video Bars, 286
• Polycom, 283
• premium plans, 34–35, 60, 64, 67, 85, 124, 161, 164, 181, 194. See also Business Meetings & Chat plan; Education Meetings & Chat plan; Enterprise Meetings & Chat plan; Enterprise Plus Meetings & Chat plan; Pro Meetings & Chat plan
• presence information, as communication service, 11
• privacy. See security and privacy controls/settings
• Private
  • as type of IM group, 161
  • as type of Zoom channel, 164, 169–170
• Pro Meetings & Chat plan, 14, 34, 35, 37, 39, 52–53, 67, 208, 241, 295
• profile
  • adding personal note to, 133
  • authenticating user profiles, 264–267
  • completing Zoom profile, 57–58
• protection, of communications in Zoom, 245–276
• protocols
  • defined, 13
  • H.323, 13
  • Session Initiation Protocol (SIP), 13
• Public, as type of Zoom channel, 164, 169
• Pulver, Jeff (founder of Vonage), 18
• Put in Waiting Room, as meeting participant action, 100

Q

• Q&A
  • allowing attendees to upvote others' questions in webinar, 232–233
  • answering questions of in webinar, 231–232
  • description of icon for attendee (on webinars), 227
  • description of icon for host (on webinars), 227
  • dismissing attendees' questions in, 231
  • handling of in webinar, 235–236
  • Q&A Report for webinars, 239
  • reopening dismissed attendee questions of in webinar, 232
• Q&A Report, for webinars, 239

R

• Raise Hand/raising hand
  • as attendee action, 222, 227
  • description of icon for attendee (on webinars), 227
  • as panelist action, 218
  • responding when webinar attendees use this feature, 233–234
• reactions, description of icon for, 79
• Record
  • description of icon for host (on webinars), 227
  • description of icon for in-call options for Zoom Phone calls, 308
• recording
  • accessing, 117–120, 236–237
  • deleting recorded webinars, 241
  • description of icon for, 79
  • downloading recorded webinar, 238
  • sharing of, 119, 236–237
  • of Zoom meetings, 33, 95–97
• red calendar, as Meetings & Chat status icon, 129
• red circle with telephone symbol, description of icon for in-call options for Zoom Phone calls, 309
• red circle with white exclamation point, as Meetings & Chat status icon, 129
• red circle with white horizontal line in center, as Meetings & Chat status icon, 129
• red telephone, as Meetings & Chat status icon, 129
• red video camera, as Meetings & Chat status icon, 129
• Redo
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 229
• Reeder Music Academy, adoption of Zoom by, 14
• refactoring, 257
• registration
  • for meetings, 87–89
  • registering for future meeting, 88
  • Registration Report for meetings, 183, 185
  • Registration Report for webinars, 239
  • requiring others to register for your meeting, 87
  • viewing registrant data, 88–89
  • for webinars, 210–212, 214–215
• Registration Report
  • for meetings, 183, 185
  • for webinars, 239
• Remote Support, as type of usage report, 183
• Remove, as meeting participant action, 100
• Rename/renaming, as meeting participant action, 100, 115, 252
• Report, as meeting participant action, 100
• reporting
  • customizing of, 186–188
  • exporting raw report data, 188
  • role-based reporting, 182–185
  • running simple report, 185–186
  • running webinar-related reports, 239–240
  • with Zoom, 38, 181–188
• resources
  • for everyday users, 350–352
  • for software developers, 353
• Restricted, as type of IM group, 161
• RingCentral, 18
• roles
  • meeting-specific roles, 72–73
  • user roles. See user roles
• Running Engaging Online Events, 223

S

• safeguards, 38, 246
• Salesforce
  • as customer-relationship management (CRM) system, 27, 38, 217, 223
  • as encouraging third-party developers to create their own apps, 191
  • as enterprise system, 321
  • as popular Zoom app, 203
  • using Zoom with, 27, 38
  • Zoom as integrating with, 348
• Save
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 229
• Sayre, Wallace Stanley (political scientist and professor), 328
• Scheck, Justin (journalist), 281
• Schumpeter, Joseph (economist), 246–247
• Schwartz, Barry (author)
  • The Paradox of Choice: Why More Is Less, 193
• screen captures, sending, 148–149
• screen-sharing
  • allowing participants to share screen as security-related option, 252
  • basics of, 105–108
  • cautions with, 110
  • letting meeting participants control your screen, 109–111
  • limiting who can control main screen, 273
  • performing different tasks while, 109
  • regaining control of your computer, 111
  • requesting control of host's screen, 111
  • in webinars, 228–229
  • on Zoom Rooms, 283
• SDKs (software development kits), 192
• searching
  • performing advanced searches, 153–155
  • performing basic searches, 150–153
  • performing searches with wildcards, 155–156
• security
  • addition of icon for, 252
  • description of icon for, 79
  • enhancements to, 257
  • taking it seriously, 338–339
  • of Zoom meetings, 33, 38
• security and privacy controls/settings
  • applying different security options to different user groups, 269–270
  • authentication, 260–267
  • bringing Zoom's to the forefront, 252–253
  • configuring zoom for maximum privacy and security, 256–276
  • exhibiting healthy skepticism, 274–275
  • following Zoom's best security practices, 272–273
  • importance of using your brain regarding, 274
  • keeping privacy in mind during meetings, 275–276
  • looking toward the future, 276–277
  • myth that Zoom is fundamentally insecure, 344
  • need for understanding of, 246
  • password-related, 267–272
  • potential increases to in Zoom's future, 332
• Select
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 228
• Session Initiation Protocol (SIP), 13, 289
• setting up Zoom
  • completing Zoom profile, 57–58
  • creating new Zoom account, 48–52
  • downloading and installing Zoom desktop client, 54–56
  • getting to know Zoom's UI, 58–59
  • modifying your plan, 52–54
  • reviewing Zoom account management, 59–67

• The 7 Habits of Highly Effective People (Covey), 230

• Shadow IT, 319

• The Shallows: What the Internet Is Doing to Our Brains (Carr), 322

• Share Message., as message-specific action, 149
• Share Screen
  • description of icon for host (on webinars), 227
  • description of icon for (in meetings), 79
• Shared, as type of IM group, 161
• Sign In/Sign Out, as type of user-activity reports, 183
• Silent Messages (Mehrabian), 25
• SIM (subscriber identification module), 264
• SIM swap, 264
• single sign-on (SSO), 56, 57
• SIP (Session Initiation Protocol), 13, 289
• Skype
  • business version, 18
  • consumer version, 18
• Slack
  • apps of as connecting with those of third-party, 204
  • author's experience with, 17
  • as collaboration tool, 19, 27, 41, 57, 128, 221, 276, 321, 323, 340
  • cynics as dismissive of, 317
  • as encouraging third-party developers to create their own apps, 191
  • as having functionality to create channels, 163
  • as not including screen-sharing, 28
  • as popular Zoom app, 203
  • as supporting wildcards, 155
  • as trailing Meetings & Chat when it comes to user statuses, 133
  • 2019 application rewrite, 257
  • uptime percentages with, 41
  • using Zoom with, 27, 28
  • Zoom as integrating with, 348
  • Zoom Phone as resembling communications products of, 302
• Slack For Dummies (Simon), 17, 332
• snippets, 178–181
• social networks, Zoom on, 352
• socializing, via Zoom, 355–357
• software development kits (SDKs), 192
• software licenses, 36
• sound quality, optimizing of, 93–95
• Spaventa, Shawn (Director of Instructional Technology of Drew Theological School), 290, 291
• Splain.io Google Drive, 190–191
• Spotlight
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 228
• SSO (single sign-on), 56, 57
• Stamos, Alex (former security chief at Facebook), 251, 252
• Stamp
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 228
• stand-up comedy, performing of via Zoom, 357
• Star Message, as message-specific action, 149
• Star/Unstar this Contact, as Meetings & Chat contact action, 128
• status icons, 129–130
• Stop Video
  • description of icon for host (on webinars), 226
  • description of icon for (in meetings), 79
• storing/storage
  • data storage, 20, 119–120, 241
  • in Pro and Business plans, 241
  • unlimited file storage in Enterprise Meetings & Chat plan, 36
  • upgrading of for cloud recording, 37
  • on Zoom, 33
• subscriptions. See plans
• support from Zoom, help center, 350
• system uptime, 41

T

• teachers/educators
  • Blackboard, Canvas, and other popular learning management systems (LMS) as integrating with Zoom, 348
  • NYC Department of Education's recommendation about Zoom, 248, 277
  • possibilities of AR and VR capabilities for, 327
  • use of Zoom by, 2, 15, 315
  • using channels with, 163
  • waiver of 40-minute limit for, 34
• Teams (Microsoft). See Microsoft Teams
• tech support, help center, 350
• technology
  • resistance to adoption of new technology, 315, 316
  • statistic on use of available features of, 159
• Telehealth Meetings & Chat plan, 37
• TelePresence (Cisco), 280–281
• Terms and Conditions May Apply (documentary), 205
• Text
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 228
• ThinkingPhones, 19
• third-party apps
  • benefits of using, 190–192
  • encouraging employees to use Zoom's, 320
  • enhancing Zoom with, 189–192
  • perils of, 205
  • potential for more robust ones in Zoom's future, 331–332
  • taking Zoom webinars up a notch with, 223
  • understanding rationale behind, 190–192
• third-party sites, broadcasting to from Zoom, 38
• tool fatigue, 322
• Touch Up My Appearance, 93
• training, 321, 341
• transcribing, of Zoom meetings, 33. See also audio transcriptions
• Transfer, description of icon for in-call options for Zoom Phone calls, 308
• trial runs, importance of, 340
• trolls, 222, 230, 246, 248, 257
• Turk, Melissa (Carnegie Mellon University Associated Director of Alumni Engagement), 221–222, 235, 340
• TV watching, via Zoom, 357
• Twitter
  • as benefitting from network effects, 317
  • as confronting security and privacy challenges, 274
  • as encouraging third-party developers to create their own apps, 191
  • as having to manage double-edged sword of sudden, massive growth, 247
  • poll about individuals' preferred work-from-home (WFH) tools on, 22–23
  • sharing webinar on, 214, 236
  • use of 2FA for, 263
  • Zoom on, 352

• 2019 Inc., Zoom's placement on 5000 list of America's fastest growing private companies, 16

• two-factor authentication (2FA)
  • activating it at organizational level, 261
  • enabling of, 338
  • overview, 260–261
  • remaining vigilant, even with it enabled, 263–264
  • turning it on for yourself, 261–263

U

• UberConference, 19
• UI (user interface)
  • getting to know Zoom's, 58–59
  • Zoom's changes to, 256
• Undo
  • as annotation option, 113
  • description of icon for host-annotation options (on webinar), 229
• Unified Communications (UC), 11
• unified messaging, as communication service, 11
• Upcoming Events, as type of usage report, 183
• updates
  • dealing with forced upgrades, 259
  • importance of, 339
  • locating your version of Meetings & Chat, 257
  • process for updating, 258–259
  • types of, 256
• upgrades, 26, 34–35, 37, 52–53, 60, 67, 259, 338
• Urben, Urben Immersive Datapresence (ID) product, 288, 289
• Usage, as type of member report, 185
• user authentication, 264–267
• user groups
  • applying different security options to different user groups, 269–270
  • changing, 66–67
  • comparing channels to, 174
  • creating new user group, 65
  • overview, 64
  • populating, 65–66
• user interface (UI)
  • getting to know Zoom's, 58–59
  • Zoom's changes to, 256
• user management, 35
• user roles
  • changing an existing user's role, 69
  • creating new ones, 68
  • default user roles, 67
  • importance of, 67–69
• user status
  • changing yours, 130–133
  • understanding of, 128–134
• users. See also specific user groups
  • adding of to your Zoom account, 60–61
  • deleting existing users, 62–63
  • ensuring privacy of, 253
  • managing of via IM groups, 160–162
  • types of, 60
  • unlinking of, 63–64

V

• Valera, Richard (analyst), 16
• vanity web addresses, creation of, 35
• video
  • pinning of in Zoom Rooms, 283
  • spotlighting of in Zoom Rooms, 283
• video conferencing/video conference tools
  • advantages of today's breed of, 20
  • as communication service, 11
  • Meetings & Chat. See Meetings & Chat
  • Video Webinars. See Video Webinars
  • Zoom as de facto standard for, 317
  • Zoom Rooms. See Zoom Rooms
  • Zoom's main competitors in, 18–19
  • Zoom's rating as video conferencing app, 17
• video games, playing of via Zoom, 356
• video meetings, role of, 121
• Video Webinars. See also webinars
  • as add-on to Meetings & Chat plan, 44, 208
  • calling as not available via, 23
  • as easy to set up, 25
  • main features and benefits of, 37–38
  • more information about, 208
  • plans and costs, 38–39
  • as ready-to-go tool, 30, 31
  • as special types of Zoom meetings, 208
• Viera, Javier (Vice Provost and Dean of Drew Theological School), 290
• View Profile, as Meetings & Chat contact action, 128
• virtual backgrounds, 97–99, 352
• virtual private network (VPN), 254–255
• virtual reality (VR), 326–327
• visiting, via Zoom, 356
• Vogelstein, Fred (author)
  • Dogfight: How Apple and Google Went to War and Started a Revolution, 250
• Voice, as communication service, 11
• voice capabilities, current limitations of on Zoom, 329
• voice commands
  • future of, 330
  • use of in Zoom Rooms, 283
• Voice over Internet Protocol (VoIP), 18, 289, 294
• voicemail
  • listening to, 309–310
  • setting up on Zoom Phone, 304
• Vonage, 18
• VPN (virtual private network), 254–255
• VR (virtual reality), 326–327

W

• waiting room
  • attendees' view of meeting while in, 89
  • Enable Waiting Room, 115
  • enabling default waiting rooms for all meetings, 255
  • enabling of, 76, 338
  • as feature for augmenting meetings, 75
  • options for, 90
  • Put in Waiting Room description, 100
  • use of as security practice, 272

• The Wall Street Journal, article on telepresence, 281

• web conferencing, as communication service, 11
• webcams
  • Logitech BRIO, 93
  • placement of, 94
• Webex, 10, 18, 325
• webhooks, 192
• Webinar, as type of member report, 185
• webinars
  • accessing and sharing recording of, 236–237
  • as add-on to Meetings & Chat plan, 37, 38, 44, 208
  • allowing attendees to upvote others' questions in, 232–233
  • answering attendees' questions in, 231–232
  • canceling yours, 224–225
  • concluding, 236–241
  • for content distribution, 223
  • creating your first webinar, 209–210
  • for CRM and marketing automation, 223
  • deleting recorded webinars, 241
  • disabling attendee questions, 216
  • dismissing attendees' questions, 231
  • downloading recording of, 238
  • interacting with attendees on, 230
  • inviting others to yours, 212–213
  • launch screen, 226
  • launching, 225–227
  • main features and benefits, 37–38
  • monetization of, 223
  • overview, 208–209
  • performing other attendee-related actions, 234
  • plans and costs, 38–39
  • preparation of, 212–217
  • requiring more complex passwords for, 270–272
  • responding when attendees raise their hands, 233–234
  • running of, 225–236
  • running webinar-related reports, 239–240
  • setting registration options, 210–212
  • setting up polls on, 216–217
  • sharing and annotating screen on, 228–229
  • sharing link to yours with others, 213–215
  • as special types of Zoom meetings, 229
  • taking first steps with, 208–225
  • viewing and removing registrants, 215–216
  • webinar-specific roles, 217–223
• WhatsApp, E2EE feature of, 253
• Where Wizards Stay Up Late: The Origins of the Internet (Hafner), 12
• whiteboarding, 11, 34, 40–41, 105, 107, 112–113
• wireless sharing of content, 41
• Witherspoon, Reese (actress), 22
• work-from-home (WFH) tools, poll on, 22–23

• The World Is Flat: A Brief History of the Twenty-first Century (Friedman), 280

• Worthen, Ben (journalist), 281

X

• X Video Bars (Poly Studio), 286

Y

• Yoon, Esther (Zoom's Product Marketing Lead for Room Solutions), 173
• YouTube
  • on using Webex, 26
  • Zoom on, 341
• Yuan, Eric, 10
• Yuan Eric (CEO of Zoom), 251, 252, 277, 332

Z

• Zapier
  • as automation tool, 223
  • as popular Zoom app, 203
• Zendesk, as popular Zoom app, 203
• Zimmermann Telegram, 254
• Zoho Meeting, 19
• Zoom
  • add-ons. See add-ons
  • affordability of, 26. See add-ons costs
  • author's experience with, 17
  • awards and recognition for, 16
  • car-related analogy to, 251
  • competitive landscape of, 17–23
  • as conceived as enterprise service, not consumer one, 332
  • core services of, 30–31
  • costs. See costs
  • customers of, 13, 14, 15. See add-ons Zoom, user numbers
  • enterprise-grade services, 39–44
  • feature freeze (April 2, 2020), 252, 276, 277
  • flexibility of, 26–27, 344
  • forced adoption of during pandemic, 316
  • frequency of new versions of, 256
  • getting everyone to Zoom together, 313–323
  • importance of keeping up to date with, 256–260
  • individual techniques for getting Zoom to take root, 321–323
  • intelligent choices in design of, 21–22
  • interoperability of, 26–27
  • introduction to, 9–23
  • lack of friction of, 333
  • looking toward future of, 325–333
  • market capitalization/market share of, 16, 22, 332
  • Meetings & Chat as flagship service, 72
  • myths about, 343–348
  • network effects of, 317–318
  • nonprofessional purposes for, 28
  • as not supplanting other apps, 27–28
  • notifications. See notifications
  • organizational techniques for getting Zoom to take root, 318–321
  • origins of, 10–11
  • overall benefits of, 23–28
  • overcorrection to Zoombombing by, 251
  • overusing of, 346–347
  • profile. See profile
  • rapid ascent of, 13–14, 314
  • as relying on external developers, 191–192
  • resistance to adoption of at mature firms, 341–342
  • rock-solid performance of, 20
  • security council at, 252
  • socializing via, 355–357
  • storage. See storing/storage
  • training in, 321
  • trajectory of and role of during COVID-19 pandemic, 14–16, 22, 110, 245, 249, 314–315, 344
  • trying of before you buy, 337
  • understanding relative ease of adoption of, 314–318
  • user numbers, 13, 15–16, 249, 314, 332, 344
  • version 5.0 of Meetings & Chat, 259, 276
  • website, 5
  • what it does, 11
• Zoom App Marketplace, 192–195, 202, 348, 351, 353
• Zoom Conference Room Connectors, 42–43
• Zoom Download Center, 55
• Zoom fatigue, 342
• Zoom for Doodle, 203
• Zoom Meetings & Chat. See Meetings & Chat
• Zoom Phone
  • adding of to existing plan, 294–296
  • basic features of, 302–312
  • as compared to competition, 312
  • configuring and tweaking of before giving out number, 303–305
  • costs, 44
  • getting started with, 294–301
  • main features and benefits, 44
  • making calls with, 293–312
  • overview, 43
  • as part of Zoom's suite of tools, 31
  • performing in-call actions, 306–307
  • performing other call-related actions, 309–312
  • placing outbound calls, 306
  • plans and costs, 44
  • receiving inbound calls, 306–307
  • setting up Zoom to receive inbound calls, 296–301
  • some assembly as required for, 30
  • talking to people via, 306–312
• Zoom Rooms
  • all-in-one appliances for, 286–287
  • bundles for, 288
  • Conference Room Connectors, 289
  • cost and functionality of, 41–42, 284, 285
  • deployment options, 289
  • features of, 283–284
  • hardware for, 286
  • individual components for, 288–289
  • introduction to, 283–285
  • lighting for, 291–292
  • main features and benefits, 40–41
  • overview, 39–40
  • as part of Zoom's suite of tools, 31
  • plans and costs, 41–42, 284, 285
  • setting up, 285–292
  • software for, 285
  • some assembly as required for, 30
  • supercharging of, 42–43
  • taking group meetings to next level with, 279–292
  • for Touch, 289
  • types of environments that typically benefit from, 284–285
  • use of by Drew University, 290
• Zoom Rooms for Touch, 42, 43
• Zoom Video Communications, Inc.
  • founding of, 10
  • mission of, 9
• Zoom Video Webinars. See Video Webinars
• Zoombombing, 75, 247–251, 344
• Zoomtopia, 326, 352
• Zuckerberg, Mark (CEO of Facebook), 326
• Zylo, as popular Zoom app, 203