Table of Contents
Also by Patrick Lencioni
Title Page
Copyright Page
Dedication
Introduction
The Fable
PART ONE - The Problem
PROVOCATION
THERESA
REUNION
CONTINUOUS CHANGE
THE SCHEDULE
FEEBLE ATTEMPTS
SENSITIVITY
RESEARCH
KIMONO OPENING
DATA POINTS
BARBECUE
THE RESURFACING
CHAOS
APPOINTMENTS
DIAGNOSIS
DETOUR
PART TWO - Business School
OVERVIEW
CORE PURPOSE
CORE VALUES
BUSINESS DEFINITION
STRATEGY
GOALS
ROLES AND RESPONSIBILITIES
REVIEW
LATE NIGHTER
FAMILY VALUES
ATTRITION
SLEEP HANGOVER
SUBURBAN DILEMMA
FAMILY STRATEGY
BAD TIMING
RALLY
COLD WATER
PART THREE - Trial and Error
DOCUMENTATION
GOING PUBLIC
LUNCH MEETING
STASIS
IMPATIENCE
ALARM
NUTS AND BOLTS
THE INCIDENT
SECOND CONFESSION
MOMENT OF TRUTH
FINISHING
RETRAINING
TOUGH LOVE
ROLLING ON
FAST-FORWARD
The Model
THE FRANTIC FAMILY
CONTEXT
FAST, FAST, FAST
THE 80/20 RULE (ALSO KNOWN AS THE PARETO PRINCIPLE)
DON’T MAKE THE PERFECT THE ENEMY OF THE GOOD
THE THREE BIG QUESTIONS
QUESTION #1 - What makes your family unique?
CORE VALUES
STRATEGY
QUESTION #2 - What is your family’s top priority—rallying cry—right now?
RALLYING CRY
DEFINING OBJECTIVES
STANDARD OBJECTIVES
QUESTION #3 - How do you talk about and use the answers to these questions?
MEETINGS
VISIBILITY
AUTHOR’S NOTE
FAMILY EXAMPLES
Acknowledgements
ABOUT THE AUTHOR