Chapter 9. Beyond Simple Text Messages

Formatting Text in Messages 217

Using Tables 228

Using Special Text Features 234

Including Illustrations in Messages 237

Using Symbols in a Message 248

Working with Hyperlinks 250

Including Other Items in a Message 256

Customizing the Appearance of Your Messages 260

Using Signatures 273

Using the Proofing and Research Tools 277

AS email has become a more important part of many people’s day, the content of email messages has gotten more complex. Whereas text was once adequate, an email message is now likely to contain just about anything: a table, clip art, a photograph, or a link to a website. Similarly, the overall look of an email message has evolved with the use of text formatting and stationery. Microsoft Outlook 2010 has a native email editor based on Microsoft Word 2010 that helps you get your message across clearly and easily.

In this chapter, you’ll discover how to add more than just plain text to your messages by working with graphics, hyperlinks, files, attachments, and electronic business cards. As this chapter explains, you can also spruce up your messages by using themes or stationery, which allows you to apply a customized look to your messages. Outlook 2010 provides a choice of themes and stationery, or you can create your own. You’ll also learn how to attach a text signature or an electronic business card automatically to each message you send.

The majority of your messages might consist of unformatted text, but you can use formatted text and other elements to create rich text and multimedia messages. For example, you might want to use character or paragraph formatting for emphasis, add graphics, or insert hyperlinks to websites or other resources. The following sections explain how to accomplish these tasks.

Formatting text in messages is easy, particularly if you’re comfortable with Word. Even if you’re not, you should have little trouble adding some snap to your messages with character, paragraph, and other formatting.

Outlook 2010 uses a native email editor, based on Word 2010, with a rich palette of tools for you to use in creating and formatting messages. For example, you can apply paragraph formatting to indent some paragraphs but not others, create bulleted and numbered lists, and apply special color and font formatting. These options are simple to use. Understanding the underlying format in which your messages are sent, however, requires a little more exploration. Outlook 2010 supports three formats for email messages:

By default, Outlook 2010 uses HTML as the format for sending messages. HTML format lets you create multimedia messages that can be viewed directly in a web browser and an email client. Depending on the capabilities of the recipient’s email client, however, you might need to use a different format. Most current email clients today support HTML.

The Ribbon on the new message form provides many options for formatting messages. To choose the format for the current message, on the Format Text tab, in the Format group, select Plain Text, HTML, or Rich Text. To set the default message format for all new messages, click File, Options, and Mail, and then select the desired format from the Compose Message In This Format drop-down list (see Figure 9-1).

On the Mail page of the Outlook Options dialog box, you can click Stationery And Fonts to display the Signatures And Stationery dialog box, shown in Figure 9-2. Use the options in this dialog box to control which fonts Outlook 2010 uses for specific tasks, such as composing new messages, replying to or forwarding a message, and composing or reading plain text messages. You can specify the font as well as the font size, color, and other font characteristics. You can also select Pick A New Color When Replying Or Forwarding to have Outlook 2010 choose a color that has not yet been used in that message for text that you add to a message when replying or forwarding it. This is useful when you are replying inline to someone else’s message and want your text to be easily distinguishable.

Outlook 2010 has a number of text formatting controls that are distributed over a number of groups on multiple tabs. The most commonly used formatting commands are on the Message tab, in the Basic Text group, for convenient access, as shown in Figure 9-3. You can specify the font face, size, color, style (bold, italic, or underline), and highlight. Settings for bulleted or numbered lists are also available in this group.

When you select some text in your message, a transparent mini-toolbar pops up next to your mouse pointer, as shown in Figure 9-4. If you move the mouse pointer over the toolbar, it becomes opaque, and you can choose formatting options to apply to the highlighted text.

Extensive text formatting capabilities are provided on the Format Text tab, shown in Figure 9-5, which has font and paragraph formatting as well as style-related options. In addition to the options found in the Basic Text group on the Message tab, you can apply character formatting such as strikethrough, subscript, and superscript. Finer paragraph control is provided with options such as line spacing, borders, and background shading. More complex multilevel lists are also available on this tab. In addition, you can sort text using the Sort option in the Paragraph group.

Several special text options like WordArt, drop caps, and text boxes are available on the Insert tab, in the Text group, as shown in Figure 9-6. You can also insert Quick Parts (prewritten sections of text), text boxes, or the date and time (with optional automatic update).

Themes are configured on the Options tab, in the Themes group, as shown in Figure 9-7, where you can select a theme or change individual parts of your current theme.

Outlook 2010 provides three types of lists: bulleted, numbered, and multilevel. Although each type of list looks different, the basic procedures used to create them are the same. Each type of list has a library of preconfigured styles, and you can define your own list styles if you want. All three types of lists are available in the Paragraph group on the Format Text tab; bulleted and numbered lists are also found on the Message tab, in the Basic Text group.

To format a bulleted list, follow these steps:

Numbered lists are created in much the same way as bulleted lists, letting you choose the number style (roman, Arabic, and so on) and related options. Multilevel lists have many additional options that you can configure, as shown in Figure 9-9, allowing you to create highly customized lists if needed.

Outlook 2010 lets you choose from a gallery of styles to format text easily using a number of predefined looks. Each theme has its own complete set of font styles, created based on the colors and fonts that you specify for the theme. You can also define your own custom style sets if you prefer to use styles that are not defined by the current theme. A style set is a working set of font styles used for messages: normal, heading, title, and so on.

The Quick Styles gallery, shown in Figure 9-10, displays the most commonly used styles, giving you an easy way to format the text in your message. When you define custom styles, they are also displayed in the Quick Styles gallery.

Styles shown in the Quick Styles gallery include:

To apply a style using the Quick Styles gallery, follow these steps:

You can create new styles that will be available in the Quick Styles gallery. To create a new Quick Style, first format some text as you want the new style to appear. Next, on the Format Text tab, in the Styles group, click Quick Styles, and then click Save Selection As A New Quick Style. The Create New Style From Formatting dialog box is displayed, in which you can give the style a name. You can also click Modify to change the style if you want.

To remove a style from the Quick Styles gallery, right-click the Quick Style in the gallery, and then choose Remove From Quick Styles gallery. The deletion is immediate, without a confirmation message box, but it can be undone using the Undo command (note that you must use it immediately, though—if you move on, it will be too late).

To display the complete list of styles, on the Format Text tab, in the Styles group, click the Styles button at the lower-right corner of the group to open the Styles dialog box. You can format your message in the same way as with Quick Styles, by selecting some text and then choosing the style to apply from the Styles dialog box.

New styles can be created, and the formatting of text in messages can be examined, by using the Style Inspector from the Styles window. The complete set of styles can be configured by clicking Manage Styles and using the Manage Styles dialog box. (There are approximately 300 styles available!) To configure options for the Styles window, click Options.

You can change the fonts and colors used to determine the current Quick Styles. To change these options, on the Format Text tab, in the Styles group, click Change Styles, and then select one of the following options:

Using Outlook 2010, you can add a variety of tables to your email messages easily. You can use a Word 2010 table for textual information or a Microsoft Excel 2010 spreadsheet with its support for mathematical operations. You can apply a style to your table easily by selecting it from the visual gallery of built-in and custom styles.

You can add a table to your email quickly with one of several methods provided by Outlook 2010. To insert a table in a message, follow these steps:

  1. With a message open, position the insertion point where you want the table to appear. (You can nest tables by setting the insertion point inside a table cell.)

  2. On the Insert tab, in the Tables group, click Table to display the Insert Table menu. You can create a table using one of the following methods:

When you select a table in an email message, the Ribbon displays two additional Table Tools tabs. The Design tab lets you control visual style effects and configure settings such as header rows. The Layout tab has commands that let you add and remove table cells and work with cell properties.

On the Design tab, shown in Figure 9-13, specify the table style, colors, borders, and options, such as whether a header row is used, as described here:

You can use the commands on the Layout tab, shown in Figure 9-14, to insert and delete cells and configure how the data is displayed inside table cells.

The Layout tab contains these command groups:

The Quick Tables gallery is your personal gallery of tables that you can insert quickly into your messages. This can be simply an empty table formatted exactly the way that you want, or a complete table with not only a custom look but data as well. Once you have customized the appearance of a table, you can save it as a Quick Table so that you can re-create the format and style of frequently used tables easily.

To create a Quick Table, follow these steps:

To remove a Quick Table from the gallery, on the Insert tab, click Table, Quick Tables, right-click the table, and then choose Organize And Delete to open the Building Blocks Organizer, shown in Figure 9-15. Select the table you want to remove, click Delete, click Yes, and then click Close.

Outlook 2010 includes a number of text options and text objects that you can insert into your email messages. If you repeatedly type the same text in multiple messages, for example, you can save the text for reuse. You can apply decorative text effects such as drop caps and WordArt as well. These options are available on the Insert tab, in the Text group.

Outlook 2010 provides a variety of illustration types that you can use to enhance your email. You can add pictures, clip art, shapes, charts, and SmartArt. You control page layout, so you can place illustrations in any location in your message and then format them in a number of ways, including adding borders, shadows, and 3-D effects. (Exact options vary between illustration types.) You can wrap your text around illustrations in several styles and even layer text and graphics on top of each other, using transparency effects to make everything visible.

Each type of illustration has one or more groups of commands specific to it, providing the controls needed for that kind of illustration. They also share a number of groups of commands on the Ribbon and operate in much the same way. We will examine the process of inserting a picture in some detail in the next section, describing the common commands. Following that, we will highlight the differences between the other types of illustration.

Your ability to insert graphics in a message depends in part on which message format you use. With the new Outlook 2010 editor, you can insert embedded graphics when using HTML (the default) or RTF, with minor differences in layout options. You can’t insert embedded graphics in a message that uses plain text format.

Follow these steps to insert a picture in a message:

  1. On the Insert tab, in the Illustrations group, click Picture to display the Insert Picture dialog box.

  2. In the Insert Picture dialog box, select the graphics file to insert in the message, and then click Insert. (To insert a link to the image, click the arrow next to Insert, and then select Link To File or Insert And Link.)

  3. In the message, when the picture is selected, Outlook 2010 displays the Picture Tools Format tab with tools used to format the picture, as shown in Figure 9-19.

    To adjust the appearance of the picture, under Picture Tools, click the Format tab, and then, in the Adjust group, use the appropriate tools, as follows:

  4. You can customize how the picture appears in the message by using the options in the Picture Styles group, as described here:

  5. You can specify how you want the image aligned in the message and how text will flow with the graphic using the options in the Arrange group. The commands operate as described here:

  6. The picture can be resized and cropped with the settings in the Size group. To crop the image, select Crop, and then drag the cropping handles on the image. To resize the image, enter the new size in the Shape Height and Shape Width fields. (If Outlook 2010 is configured to constrain the aspect ratio of pictures, you need to enter only one of these options, not both.)

  7. If you want to set Alternate Text (which is displayed in place of the picture for recipients whose email clients don’t show graphics), right-click the picture, and then choose Format Picture on the shortcut menu. In the Format Picture dialog box, select Alt Text in the left pane. Enter your text in the Title box, and then click Close.

  8. To add a hyperlink to the picture, right-click the picture, and then choose Hyperlink on the shortcut menu. (For detailed instructions on working with hyperlinks, see the section Working with Hyperlinks, on page 250.)

Some, but not all, of the formatting and graphical effects are cumulative, and you might have to experiment to get exactly the effect you want.

Outlook 2010 includes a library of shapes (previously called AutoShapes) from which you can select just the right one to illustrate your words. Shape types include lines, basic shapes (square, cylinder, and so on), arrows, flowchart objects, callouts, stars, and banners.

To insert a shape into a message, follow these steps:

When you choose a chart as the illustration type to insert, the Insert Chart dialog box opens, allowing you to select the type of chart that you want to use. When you click OK, an Excel 2010 workbook is opened with a small amount of data entered. After you have entered your data, simply close the Excel window to update the chart and return to Outlook 2010. On the Ribbon, under Chart Tools, there are three tabs with quite a few commands allowing you fine control over the appearance of your chart, as described in the following sections.

SmartArt is a type of reusable object designed as a means of displaying complex information in an easy-to-understand graphical format. Outlook 2010 includes a gallery of SmartArt graphics in formats that represent things such as a list, a hierarchy (like an organizational chart), a process (like a flowchart), or a relationship (such as a Venn diagram).

To insert a SmartArt graphic into a message, follow these steps:

Once the SmartArt graphic is inserted in the message, you can add text and format the graphic. The two SmartArt Tools tabs are described in the following sections.

A few other options are available on the Insert tab for you to use in your email messages. You can also insert math equations, symbols (such as © or ™), and horizontal lines used for visual separation.

You can insert hyperlinks to websites, email addresses, network shares, and other items in a message easily. When you type certain kinds of text in a message, Outlook 2010 automatically converts the text to a hyperlink, requiring no special action from you. For example, if you type an email address, an Internet Uniform Resource Locator (URL), or a Universal Naming Convention (UNC) path to a share, Outlook 2010 converts the text to a hyperlink. To indicate the hyperlink, Outlook 2010 underlines it and changes the font color.

When the recipient of your message clicks the hyperlink, the resulting action depends on the type of hyperlink. With an Internet URL, for example, the recipient can go to the specified website. With a UNC path, the remote share opens when the recipient clicks the hyperlink. This is a great way to point the recipient to a shared resource on your computer or another computer on the network.

To insert a hyperlink to a file or web page, select Existing File Or Web Page in the Link To bar. Then provide the following information in the Insert Hyperlink dialog box:

If you click Place In This Document in the Link To bar, the Insert Hyperlink dialog box changes, as shown in Figure 9-32. The Select A Place In This Document area shows the available locations in the open document: headings, bookmarks, and the top of the document. Select the location to which you want to link, provide other information as necessary (the text to display in the hyperlink, for example, or perhaps a ScreenTip), and then click OK.

You might also want to include things such as files and other Outlook 2010 items in your mail messages at times. Outlook 2010 makes it easy for you to insert a calendar, a business card, or another item in your email message.

With Outlook 2010, you can send a copy of a contact item in vCard format, a standard format for exchanging contact information. This allows the recipient to import the contact data into a contact management program, assuming that the recipient’s program supports the vCard standard (as most do).

You can send a vCard by email from the Contacts folder without first opening a message. To do this, perform the following steps:

You can also include a business card in a message from the new message form. On the Insert tab, in the Include group, click Business Card. If the contact is displayed in the recently used contacts list on the menu, you can select the contact. Otherwise, choose Other Business Cards to open the Insert Business Card dialog box, and then select a name from the complete Contacts list.

By default, Outlook 2010 uses no background or special font characteristics for messages. However, it does support the use of themes and, to a lesser degree, stationery, so you can customize the look of your messages. Outlook 2010 has two types of themes as well as stationery, each of which functions a bit differently from the others. It helps to understand the differences between these options before you get started using them.

The appearance of an Outlook 2010 email message is the result of a complex behind-the-scenes interaction among a number of settings. A single message is likely to draw some of its formatting information from several different sources. While much of the process of determining how a given message looks is invisible to you, it helps to understand what goes into formatting an email message before you start working with these settings.

Themes apply a single, customizable look to your messages (and other elements of your business, since they can be shared across Office System 2010 applications) by combining several settings to create a specific look. Themes make it easy for you to create and implement a unified look and feel for all of your Office System documents.

A theme has a set of font faces, coordinated colors, and graphical effects that are combined to create a palette of styles that gives you a unified look for all the elements of your messages. Each portion of a theme can use built-in or custom settings that you create, giving you an endless number of combinations to work with. The components of a theme are:

Office Themes are created in Outlook 2010, Word 2010, Excel 2010, and PowerPoint 2010. (Microsoft PowerPoint 2010 has the widest range of theme creation options.) In Outlook 2010, you create and apply these themes within an email message. Themes are stored as .thmx files under your user profile.

You can select a theme from the Themes gallery, shown in Figure 9-38, which displays built-in Office Themes and custom themes that you create.

To select a theme, with a message open, on the Options tab, in the Themes group, click Theme, and then select a theme from the Themes gallery.

You can also choose Reset To Theme From Template, which causes new Outlook 2010 messages to use the Office Theme that is the default for new messages.

If you have additional themes saved locally, you can select Browse For Themes to find them on your hard disk or in a network location. You can also choose Save Current Theme to save the current theme as a custom theme.

The Page Color option lets you select a background for the email message that you are composing. Outlook 2010 lets you choose from colors, gradients, textures, patterns, and pictures for your message background.

To select a page color, in Outlook 2010, with a new, blank email message open, on the Options tab, in the Themes group, select Page Color and do one of the following:

With Outlook 2010 stationery, you use a set of characteristics that define the font style, color, and background image for messages. In effect, stationery can give your messages a certain look and feel, as shown in Figure 9-45. Stationery provides more limited customization than themes, and Outlook 2010 uses stationery very little. There are several built-in stationery options, although the only way to use them is to assign them as the default message format. In addition, you cannot create new stationery or customize existing stationery directly in Outlook 2010; you must use another program such as Word 2010.

You can assign a default stationery to be used in all your messages. To do so, follow these steps:

Outlook 2010 supports two types of signatures that you can add automatically (or manually) to outgoing messages: standard signatures and digital signatures. This chapter focuses on standard signatures, which can include text and graphics, depending on the mail format you choose.

If you want to include a graphic in a signature, check before you start to ensure that you already have that graphic on your computer or that it’s available on the network.

Follow these steps to create a signature:

The signature that Outlook 2010 adds to new messages and the signature it adds to replies and forwards don’t have to be the same. To set up different signatures for these different kinds of messages, click File, Options, select the Mail page, and then click Signatures.

In the Choose Default Signature area, select an account in the E-Mail Account drop-down list. Select a signature in the New Messages drop-down list and, if desired, one in the Replies/Forwards drop-down list.

From the old standby spelling and grammar check to research and translation tools, Outlook 2010 has a number of tools to help you get your message across clearly. You can perform searches across a wide variety of sources, from electronic reference books such as Microsoft Encarta to websites. A number of research options are installed by default, and you can add more to customize your searches. The default research options include reference books such as Encarta and thesauruses in multiple languages; general-purpose research websites, including Encarta Encyclopedia and MSN Research and Business; and financial websites such as MSN Money Stock Quotes and Thomson Gale Company Profiles.

On the Review tab, in the Proofing group, you’ll find these two options:

Note

See the section Configuring Research Options, later in this chapter, for details on customizing the services used for searches.

The list of services that Outlook 2010 uses when doing various forms of research can be customized to meet your individual needs. To configure the reference books and research sites that Outlook 2010 searches, on the Message tab, in the Proofing group, click Research. In the Research pane, select Research Options. You can select from the following options: