Table of Contents

1. Cover
2. Preface
   1. INTRODUCTION TO VIRTUAL DISTANCE
   2. BACKGROUND
   3. WHAT'S NEW IN THE SECOND EDITION
   4. HOW THE BOOK IS ORGANIZED
3. Acknowledgments
4. Introduction: We Are the Data
   1. A DIFFERENT VIEW OF ANALYTICS
   2. FINDING HOME BASE
   3. THE “WHERE”
   4. THE “WHEN”
   5. THE “WHAT”
   6. SUMMARY
   7. NOTE
5. 1 The Road to Virtual Distance
   1. A BRIEF LOOK AT THE HISTORY OF COMMUNICATION TECHNOLOGY
   2. RISE OF VIRTUAL DISTANCE
   3. NOTES
6. 2 Redefining Distance
   1. LOCATION, LOCATION, LOCATION
   2. GLOBALIZATION, DIVERSITY, AND NETWORKS
   3. THE YIN AND YANG OF WORK
   4. VIRTUAL WORK AND VIRTUAL DISTANCE
   5. SUMMARY
   6. NOTES
7. 3 Meeting Virtual Distance
   1. PHYSICAL DISTANCE
   2. OPERATIONAL DISTANCE
   3. AFFINITY DISTANCE
   4. THE VIRTUAL DISTANCE MODEL: PUTTING IT ALL TOGETHER
   5. NOTES
8. 4 Measuring Virtual Distance
   1. METHODOLOGY
   2. VIRTUAL DISTANCE AND TRUST
   3. VIRTUAL DISTANCE AND ORGANIZATIONAL CITIZENSHIP
   4. VIRTUAL DISTANCE AND SATISFACTION
   5. VIRTUAL DISTANCE AND PROJECT SUCCESS
   6. VIRTUAL DISTANCE AND LEARNING
   7. VIRTUAL DISTANCE AND INNOVATION
   8. VIRTUAL DISTANCE AND EMPLOYEE ENGAGEMENT
   9. VIRTUAL DISTANCE AND CLARITY OF ROLES, GOALS, AND VISION
   10. VIRTUAL DISTANCE AND STRATEGIC IMPACT
   11. PUTTING IT ALL TOGETHER: VIRTUAL DISTANCE AND SUCCESS
   12. NOTES
9. 5 Mapping Virtual Distance
   1. VIRTUAL DISTANCE MAPPING PROCESS
   2. KEY TAKEAWAYS FROM MAPPING VIRTUAL DISTANCE
   3. NOTE
10. 6 Managing Virtual Distance
    1. WHERE TO BEGIN: SETTING PRIORITIES
    2. PRIORITIZING STRATEGIES AND TACTICS TO BUILD THE VIRTUAL DISTANCE ACTION PLAN
    3. PRIORITIZATION ANALYSIS OF THE GLOBAL PHARMACEUTICAL CASE
    4. STRATEGIES VS. TACTICS
    5. QUICK FIXES – SHORT-TERM TACTICS TO MINIMIZE VIRTUAL DISTANCE
    6. KEY TAKEAWAYS FROM MANAGING VIRTUAL DISTANCE
11. 7 Redefining Teams
    1. A BRIEF HISTORY OF TEAMS
    2. TODAY'S WORKPLACE
    3. VIRTUAL ENSEMBLES
    4. NOTES
12. 8 Virtual Distance and Technology
    1. AUDIO CONFERENCING
    2. VIDEOCONFERENCING
    3. TECHNOLOGY AND VIRTUAL DISTANCE: SOME PRACTICAL IMPLICATIONS
    4. NOTES
13. 9 Reimagining Innovation
    1. BRAINWAVES AND ARTISTIC PERFORMANCE
    2. BRAINSTORMING CREATIVITY
    3. CREATIVITY VS. INNOVATION
    4. INNOVATION AND GOLF BALLS
    5. SOCIAL NETWORKS AND TACIT KNOWLEDGE
    6. VIRTUAL DISTANCE AND INNOVATION
    7. THE FRONT END
    8. CLARITY OF VISION
    9. EFFECTIVE COLLABORATION
    10. PROCESS
    11. SENIOR MANAGEMENT INVOLVEMENT
    12. INFORMATION EXCHANGE
    13. KEY TAKEAWAYS FROM REIMAGINING INNOVATION
    14. NOTES
14. 10 Soul-Based Leadership – An Introduction
    1. THE HELICOPTER STORY
    2. WHY THE NEED FOR SOUL-BASED LEADERSHIP NOW?
    3. THE NEUROSCIENCE OF SOUL-BASED LEADERSHIP
    4. BEING ALIVE (ALIVENESS) VS. A LIVING THING
    5. SOUL-BASED LEADERSHIP PRINCIPLE ONE
    6. SOUL-BASED LEADERSHIP PRINCIPLE TWO
    7. SOUL-BASED LEADERSHIP PRINCIPLE THREE
    8. SOUL-BASED LEADERSHIP PRINCIPLE FOUR
    9. WHAT IS THEORY OF MIND?
    10. SOUL-BASED LEADERSHIP PRINCIPLE FIVE
    11. SOUL-BASED LEADERSHIP PRINCIPLE 6
    12. SOUL-BASED LEADERSHIP PRINCIPLE 7
    13. THE “PRACTICE” OF SOUL-BASED LEADERSHIP
    14. REFLECTIONS
    15. NOTES
15. Appendix A: Virtual Distance and Neuroscience: A Different Perspective
    1. CREATING FIRST CLASS HUMANS INSTEAD OF SECOND CLASS ROBOTS
    2. SOME FINAL THOUGHTS
16. Appendix 2: Notes on Survey Research Methodology and Virtual Distance
    1. CLARITY OF THE CONSTRUCT
    2. RELIABILITY
    3. VALIDITY
    4. SAMPLING
    5. MAKING SENSE OF EMPLOYEE SURVEY RESULTS
    6. VIRTUAL DISTANCE AS A FRAMEWORK
    7. REFERENCES
17. Appendix 3: Expanded List of Project Descriptions
18. Index
19. End User License Agreement

List of Tables

1. Preface
   1. TABLE P.1 The impact of Virtual Distance on organizational outcomes.
2. Introduction
   1. TABLE I.4 List of countries represented in the Virtual Distance Benchmark Data.
   2. TABLE I.5 Performance rank as a function of percentage of time worked remotely.
   3. TABLE I.1 Representative industries.
3. Chapter 6
   1. TABLE 6.1 Priorities by Virtual Distance factor.

List of Illustrations

1. Preface
   1. FIGURE P.1 The Virtual Distance Model.
   2. FIGURE P.2 The Connectivity Paradox.
2. Introduction
   1. FIGURE I.1 Human Outlook on Meaningful Experience (HOME).
   2. FIGURE I.2 Map view of countries represented in the Virtual Distance Benchma...
   3. FIGURE I.3 CPG Inc. overview.
   4. FIGURE I.4 Percentage of time worked remotely.
   5. FIGURE I.5 The Fuzzy Zone.
   6. FIGURE I.6 Virtual Distance Benchmark Data by Generation.
   7. FIGURE I.7 Virtual Distance Benchmark Data on generations and organizational outcom...
3. Chapter 1
   1. FIGURE 1.1 Productivity change in the nonfarm business sector, 1947–2018....
   2. FIGURE 1.2 Problem patterns from initial fieldwork.
   3. FIGURE 1.3 The Virtual Distance Model overview.
   4. FIGURE 1.4 The Virtual Distance Path.
   5. FIGURE 1.5 The Virtual Distance Ratio.
4. Chapter 3
   1. FIGURE 3.1 The Virtual Distance Model.
   2. FIGURE 3.2 Physical Distance.
   3. FIGURE 3.3 Operational Distance.
   4. FIGURE 3.4 Affinity Distance.
   5. FIGURE 3.5 Values stack.
5. Chapter 4
   1. FIGURE 4.2 Relative size of impact on outcomes based on the Virtual Distance...
   2. FIGURE 4.3 Impact of Virtual Distance Factors on key performance indicators....
   3. FIGURE 4.5 Cognitive vs. affective trust.
   4. FIGURE 4.6 Virtual Distance and trust.
   5. FIGURE 4.7 Low Virtual Distance and trust as seen as benevolence, ability, a...
   6. FIGURE 4.8 Trust and organizational citizenship behavior.
   7. FIGURE 4.9 Virtual Distance and organizational citizenship.
   8. FIGURE 4.10 Virtual Distance and satisfaction.
   9. FIGURE 4.11 Virtual Distance and success.
   10. FIGURE 4.12 Virtual Distance and learning.
   11. FIGURE 4.13 Trust and innovation.
   12. FIGURE 4.14 The Virtual Distance Path.
   13. FIGURE 4.15 Virtual Distance and innovation.
   14. FIGURE 4.16 Virtual Distance and employee engagement.
   15. FIGURE 4.17 Virtual Distance and clarity.
   16. FIGURE 4.18 Virtual Distance and Strategic Impact.
6. Chapter 5
   1. FIGURE 5.1 Virtual Distance Map photo from “live” client engagement.
   2. FIGURE 5.2 Joe's initial social network map.
   3. FIGURE 5.3 Joe's Virtual Distance score assignments.
   4. FIGURE 5.4 Joe's updated Virtual Distance Map at end of project.
   5. FIGURE 5.5 Critical Relationship Paths (CRPs) in the China case.
   6. FIGURE 5.8 Large Engineering Corp. – initial Virtual Distance Map.
   7. FIGURE 5.9 Large Engineering Corp. – CRPs.
   8. FIGURE 5.10 Large Engineering Corp. – Virtual Distance estimations.
7. Chapter 6
   1. FIGURE 6.1 Managing Virtual Distance.
   2. FIGURE 6.2 Virtual Distance priorities for building an action plan.
   3. FIGURE 6.3 Virtual Distance Solution Roadmap.
   4. FIGURE 6.4 Sample tactics to reduce Physical Distance.
   5. FIGURE 6.5 Sample tactics to reduce Operational Distance.
   6. FIGURE 6.6 Sample tactics to reduce Affinity Distance.
8. Chapter 8
   1. FIGURE 8.1 Communication technology, media richness, and social presence.
9. Chapter 9
   1. FIGURE 9.1 Social networks and innovation.
10. Chapter 10
    1. FIGURE 10.1 The Soul-Based Leadership Model.
11. Appendix 2
    1. FIGURE B.1 Number of survey questions (Items) vs. measures of reliability.
12. Appendix 3
    1. FIGURE C.1 Human Oriented Meaningful Experience HOME Framework.

Guide

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