INDEX

acceptance criteria see quality criteria

acceptance testing 12–13

accountability 22, 137

activities

change control 79

effort spent on 41

estimating 108–10, 117

monitoring and control 59, 65, 67, 71–2

networks 22, 39–45

project organisation 142, 152, 154–6

project planning 37, 45–6, 49, 51

project work 6, 10, 29, 32–3

quality 86–7, 94, 101–4

risk 122, 128, 132–4

activity on node 39

activity spans 43–5

activity-based projects 35

Agile 16, 21–2, 93

backlogs 21, 62

baselines 66, 74–5

benchmarking 110

brainstorming 121, 125

build versus buy 7

business analysts 10

business as usual (BAU) 1

business cases

amended 64

and benefits management 26–8

identification of 9

project planning 34

projects 2

reports 9

Canal Dreams see Water Holiday Company

capability maturity model (CMM) 99

cash flows 27–8

change 5, 29

change control

boards (CCB) 76–9

definition of 15, 74–5

introduction 73–4

process 76–9

roles and responsibilities 75–6

checkpoint meetings 62

communication 5, 24, 26, 150–2

configuration management

control 80–1

databases (CMDBs) 80

introduction 73, 79

items (CIs) 80

configuration management system (CMS) 80

contingency pools 63

control

application of 60–1

cycles 119

and monitoring 57–72

of projects 15, 57–8

corrective action 58, 63–5

COSMIC FP counting (CFP) 113–14

cost performance indicators (CPI) 69

costs 27, 59, 84

critical paths (CP) 43

Crosby, Philip 83

cumulative resource charts 68

customisation 7, 12

dashboards 60

database management systems (DBMS) 95

deadlines 5, 58

defect removal process 90–3

defects 89–94

deliverables 2, 6, 58–9

design

internal physical 11

logical 11

physical 11

desk checking 91

development

changes 75

methods 5

process models 16–19, 21–2

project risks 118

sources of staff 25

DevOps technologies 29, 81

direct changeover 29

discounted cash flow (DCF) 28

document reviews 91–2

drivers

effort 109

productivity 111

size 109–13

dry-runs 92

dynamic analysis 95

Dynamic Systems Development Method (DSDM) 21, 97

earned value analysis (EVA) 69

effort drivers see size

elapsed time 41–4

end-users 32

estimating

activity-based approach 108

analytical see estimating: activity-based approach

bottom-up approach 108–9, 115

by analogy 114–15

Delphi approach 108, 125

introduction 105

parametric method 109–14

and planning 15

and targets 106

top-down 109–15

evolutionary approach see iterative models

Extreme Programming (XP) 21

facilitators see workshops

feasibility studies see business cases

feedback loops 17

finances see costs

finish date

earliest (EF) 42–4

latest (LF) 42–4

fitness for purpose 85

float 43, 50

function points analysis (FPA) 112

function size measurement (FSM) 111–14

Gantt charts 22, 49–51, 56, 65–7, 72

histograms 46–8

home delivery services 3

incremental model 18–19

inspections 83, 91–3, 100–1

installation 9, 13, 37, 59, 71, 114, 136

insurance 75, 77–80, 82, 109, 123

integration testing 73, 79

intermediate products 35

invitations to tender 96

ISO 8402:1994 (international standard on quality) 84

ISO 9001 (quality management system (QMS) 98–9

ISO 15504:2102 (assessment of IT process quality) 99

ISO 90003 98

issues

logs 62

management 15

iterative models 19–21, 45

Java 46, 122, 127

lessons learnt reports 13, 30

lines of code 111

maintenance 7–8, 13, 21, 32, 59, 97, 118

management 149–50

autocratic versus democratic 149–50

directive versus permissive 149–50

marketing 4, 32, 150, 154

matrix management 145–7

maturity models 99

meantime between failure (MTBF) 102

meantime to repair (MTTR) 102

meetings

checkpoint 62

project organisation 144

project sponsors 62

Microsoft Project 39, 51

milestones 6, 24, 40, 58

Minotours see Water Holiday Company

monitoring 15, 57–72

net present value 28

objectives 2, 5

one-shot/once through approach 17

Oracle Primavera 51

outsourcing 25

pair programming 91, 93

parallel running 29, 134

payback periods 26, 28

peer review 83, 91–3, 102, 128

phased take-on 29

phases see stages

planning

acceptance tests 36

approaches 35–7

communication 26

creating 24–5

and estimating 15

exception 64

projects 22–6, 34–56

quality 26

resource 25

software tools used 51

‘planning poker’ 108

portfolio management 143

post-implementation reviews (PIR) 13, 30

PRINCE2 5, 97, 118, 138

prioritising 126

probability impact grids 126

process quality 97, 99

product breakdown structures (PBS) 35–7

product flow diagrams (PFD) 37–8

product-based projects 35–7

productivity 110–11

programme management offices (PMO) 143

programmes 2, 9, 63, 136

progress reporting 35

project assurance 139, 141

project closure 13

project evaluation reviews see post-implementation reviews (PIR)

project initiation documentation (PID) 22–4

project issues 119

project life cycles 8–9

project management boards see steering committees

project organisation

communication 150–2

conclusions 152–3

framework 137–42

introduction 135–6

and matrix management 145–7

programmes 136

and project managers 140, 142–3

stakeholders 136–7

styles of management 149–50

team building 147–8

team dynamics 148–9

project repositories 79

project sponsors 137, 140

project support offices (PSO) 143–4

project teams 144–5

project triangle 4

projects

assurance 16

cost requirement 5

definition and purpose of 1, 2–4

deliverables 35

governance 22

managers 5, 76

milestones 24

organisation 16

planning 22–26, 34–56

scope 65

set-up 9–10

sponsors 5

prototypes 10

qualitative/quantitative criteria 26

quality

characteristics of 85–6

control versus assurance 86–8, 97

criteria 36, 86

definition of 84–5

detecting defects 89–94

introduction 83–4

management systems (QMS) 87, 98

planning 88–9

processes 58

regression testing 79

reporting

checkpoint 62

and communication 5

cycles 60

exception 63–4

highlight 61

lessons learnt 13, 30

progress 35

purpose/types of 61–3

signing-off 24

structure 61

summary 62

requests for change (RFCs) 76–9, 144

resources

allocation 45–6

clashes 49

constraints 39

histograms 46–8

increasing 64

monitoring of 59

responsibility assignment matrix (RAM) 25

return on investment (ROI) 27–8

reviews 13, 92

risk

appropriate actions 127–8

assessing 122

identification process 120–2

introduction 118

management 15–16, 119–20

planning, monitoring, control 129

qualitative 123–6

quantitative 123–6

registers/logs 129–30

summary 130–1

risks 24

S-curve charts 68

sample questions 30–1, 51–2, 70–1, 81, 100, 115–16, 131, 153

schedule performance indicators (SPI) 69

Scrum 21

show-stoppers 128

situational management style 150

size 58–9

SMART 3

Software Engineering Institute, Carnegie Mellon University 99

software maturity 85

solutions see technical strategy

sprints 21

SQuaRE (Software Quality Requirements and Evaluation) 85

staff resourcing 45–6

stages 14, 24

stakeholders

and Agile practices 21

and communication planning 26

definition 3

engagement 16

and management plans 23

most important participants 27

and project organisation 136–7, 142

and risk 121, 125

terms of reference 9

and unfamiliar products 35–6

and the Water Holiday Company 154

and workshops 10

stand-up meetings 21

start date

earliest (ES) 41–4

latest (LS) 41–4

static testing 93

steering committees 9, 138–9, 146

success criteria see objectives

suppliers 96–7

system development life cycles (SDLC) 6–7

systems design 90

teams

building 147–8

dynamics 148–9

leaders 78, 140–1

meetings 61–2

projects 144–5

technical constraints 9

technical strategy 9

temporary staff 25, 48

terms of reference 9–10

test harnesses 95

testing

dynamic 94–6

integration 95

management of 96

regression 96

systems 95

unit 94

user acceptance 95–6

TickITplus scheme 99

time

boxes 18

constraints 9

recording 143

scales 64–5

sheets 60

tolerances 63–4, 74, 95, 140

total cost of ownership (TCO) 27

transitional strategies 29

Trello 152

Tuckman–Jensen model 147

user experience design (UXD) 11

V model 89, 93–94

vendors 6, 8

walkthrough 92

Water Holiday Company

activity breakdown in 46

booking system of 84–6, 113

the deliverables 35, 37–8

and holiday insurance 75, 79

integration project 65, 73, 75, 78–9

integration scenario 4–5, 10–14, 29

and ISO 9001 98

and management of testing 96

new booking system for 59

planned new website 150–1

risks to 121–2, 131–4

size and effort drivers in 110, 112–13

slump in demand 119

stakeholders in 137, 154–5

value of managing change 136

and VAT on canal holiday bookings 75

and work breakdown structure (WBS) 37

waterfall model 17–18

work breakdown structures (WBS) 37

work packages 24

workshops 10