Contents

List of Figures and Tables

List of Contributors

1. Introduction to Creating and Capturing Value Through Crowdsourcing

Christopher L. Tucci, Allan Afuah, and Gianluigi Viscusi

Introduction

Conclusions and Future Research Directions

Part I. Crowdsourcing: Fundamentals and the Role of Crowds and Communities

2. Crowdsourcing: A Primer and Research Framework

Allan Afuah

Introduction

Types of Crowdsourcing

The Crowdsourcing Process

Theoretical Rationale Behind Crowdsourcing

Internal Versus External Crowdsourcing

The Relationship Between Open Innovation and Crowdsourcing

Advantages of Crowdsourcing

Disadvantages of Crowdsourcing

Why the Interest in Crowdsourcing?

A Conceptual Framework for Identifying and Exploring Theoretically Interesting Crowdsourcing Questions

Value Created and/or Captured during Crowdsourcing

Seeker Organization’s Attributes

Crowd Attributes

Problem Attributes

Moderating Effect of Crowdsourcing Strategy

Moderating Effect of Meso Environment

Moderating Effect of Macro-Environmental Factors

Conclusions and Future Research

3. Three’s a Crowd?

Gianluigi Viscusi and Christopher L. Tucci

Introduction

Online Distributed Innovation: A Crowd is not a Group

Crowd as a Solution to Distant Search: When is the Right Time?

Ideas Come Next: The Rise of Crowd-Driven Entrepreneurship

Key Questions for the Crowd-Oriented Organization

Conclusions and Future Research

4. How Firms Leverage Crowds and Communities for Open Innovation

Joel West and Jonathan Sims

Introduction

Communities, Crowds, and Collaboration

Communities

Crowds

Hybrid Crowds: When Crowds are Like Communities

Motivating Network Collaborators

Structural Forms of Participation Architecture

How Firms Tap into Motivation

Intrinsic Motivations Driving Participation in Communities and Crowds

Extrinsic Motivations Driving Participation in Communities and Crowds

Degrees of Collaborative Innovativeness

Direct Contributions to Open Innovation

Indirect Contributions to Open Innovation

Contributions Beyond Innovations

Discussion, Conclusions, and Future Research

Contribution

Future Research

Conclusion

5. The Road to Crowdfunding Success: A Review of the Extant Literature

Vincenzo Butticè, Chiara Franzoni, Cristina Rossi-Lamastra, and Paola Rovelli

Introduction

Crowdfunding: Its Features and Definitions

Achieving Crowdfunding Success

The Main Features of a Crowdfunding Campaign

Fundraiser Motivations and Characteristics

The Role of Crowdfunders

Fundraiser–Crowdfunder Interactions

Conclusions and Future Research

Part II. Tournament-Based Crowdsourcing

6. A Problem in the Making: How Firms Formulate Sharable Problems for Open Innovation Contests

Martin W. Wallin, Georg von Krogh, and Jan Henrik Sieg

Introduction

Literature Review

Innovation Contests

Cognizing Problems or Constructing Problems?

Research Design

Research Setting and Case Selection

Data Collection

Findings

Towards a Framework for Formulating Sharable Problems for Innovation Contests

Generative Process Elements in Formulating Sharable Problems

Theoretical Replications of Unsuccessful Cases

Discussion, Conclusions, and Future Research

Implications for Crowdsourcing

Implications for Open Innovation

Implications for Innovation Intermediation

Limitations and Future Research

Conclusion

7. The Role of Information Patterns in Designing Crowdsourcing Contests

Gireeja V. Ranade and Lav R. Varshney

Introduction

Previous Work

Contributions and Main Results

Multiple Tasks and Multiple Workers

Taxonomy

Crowdsourcing Contests as All-Pay Auctions

The Model

Complete Information Case

Asymmetric Information Case

A Taxonomy of Tasks

Crowdsourcing Versus Assignment

Crowdsourcing a Single Task

Crowdsourcing Multiple Tasks

Conclusions and Future Research

Part III. Collaboration-Based Crowdsourcing

8. Renegotiating Public Value with Co-Production

Antonio Cordella, Andrea Paletti, and Maha Shaikh

Introduction

Value Creation in the Public Sector

Bureaucracy and Value Creation

Bureaucracy and Public Value

Public Value: Beyond Bureaucracy

Co-Production: New Modes of Value

Co-Production and in the Public Sector: A New Value Generating Proposition

How Can Public Administration Benefit from Co-Production and Crowdsourcing to Better Produce Public Value?

Conclusions and Future Research

9. Tapping into Diversity Through Open Innovation Platforms: The Emergence of Boundary-Spanning Practices

Natalia Levina and Anne-Laure Fayard

Introduction

Background Literature

Boundary Spanning in Organizations

Management Consultants as Knowledge Brokers

Collaborative Production in Online Communities

Crowdsourcing for Innovation

Methods and Research Settings

Research Sites

Findings

Case: DC.com

Case: Gamma

Discussion

Boundary Spanning with Clients

Online Collaboration Practices for External Consumption

Conclusions and Future Research

10. Co-Creation from a Telecommunication Provider’s Perspective: A Comparative Study on Innovation with Customers and Employees

Milica Šundić and Karl-Heinz Leitner

Introduction

Towards Open Innovation

The Rise of Openness and Co-Creation

Open Innovation in Firms

Business Model Innovation

Innovation with Crowds

Innovation Communities

Super Users

Intra-Corporate Crowdsourcing

Risks of Openness and Crowd Involvement

Case Study

Research Framework and Questions

Three Co-Creation Approaches from an Austrian Telecommunication Provider

Results

Commercial Feasibility of Ideas

User Participation and Behavior

Social Media Tools for Communities

Discussion

Open Co-Creation with Customers

Semi-Open Co-Creation with Employees

Closed Offline Co-Creation

Conclusions and Future Research

Part IV. Hybrids: Tournament-Based and Collaboration-Based Crowdsourcing

11. Co-opetition in Crowdsourcing: When Simultaneous Cooperation and Competition Deliver Superior Solutions

Allan Afuah

Introduction

Background Literature: Co-opetition and Why Crowdsourcing

Traditional Co-opetition

Crowdsourcing Co-opetition

Why Crowdsource a Problem?

Framework for Exploring the Impact of Co-opetition on Crowdsourcing Performance

Problem Decomposability

Competition by Solvers: Tournament-Based Crowdsourcing

Moderating Role of Cooperation to Reduce Frictions

Cooperation by Solvers: Collaboration-Based Crowdsourcing

Moderating Role of Competition to Reduce Problem Module Solution Inefficiency

Conclusions and Future Research

12. Prediction Markets For Crowdsourcing

Christian Horn, Marcel Bogers, and Alexander Brem

Introduction

Crowdsourcing for Knowledge in Innovation Management

Prediction Markets and Crowdsourcing

Empirical Analysis: Case and Methodology

Empirical Studies

Conclusions and Future Research

13. Ethics in Crowdsourcing: Revisiting and Revising the Role of Stakeholder Theory

Daniel Curto-Millet and Arsalan Nisar

Introduction

What is Crowdsourcing?

Locus of Control

Core Concepts of Stakeholder Theory

A De-Centralized View of the Firm

Holistic Analysis and Guidance

In Pursuit of Identity

The Applicability of Stakeholder Theory for Crowdsourcing

Challenging Traditional Notions of the Firm

Complex Ownership Rules

Evolving Stakeholder Identities

Challenges: Stakeholder Theory and Crowdsourcing

Uncertainty of Roles

Novel Notions of Rights Ownership

Conclusions and Future Research

Index