Table of Contents

1. COVER
2. FOREWORD
3. ACKNOWLEDGMENTS
4. CHAPTER ONE: INTRODUCTION TO THE SECOND EDITION
   1. WE ALL PRACTICE CONFLICT RESOLUTION DAILY
   2. DIAGNOSIS: FINDING THE ROOT CAUSES OF CONFLICT
   3. THEORIES VS. MODELS IN A PRACTICE PROFESSION
   4. A WIDE RANGE OF CONFLICT ANALYSIS MODELS
   5. BECOMING A REFLECTIVE PRACTITIONER
   6. SUMMARY
   7. HOW TO USE THIS BOOK
   8. NOTES
5. CHAPTER TWO: OVERVIEW OF THE MODELS
   1. WHY THESE NINE MODELS?
   2. MODEL #1—THE STAIRWAY (INTERESTS/RIGHTS/POWER) MODEL
   3. MODEL #2—THE TRIANGLE OF SATISFACTION
   4. MODEL #3—THE CIRCLE OF CONFLICT
   5. MODEL #4—THE DYNAMICS OF TRUST
   6. MODEL #5—THE LAW OF RECIPROCITY
   7. MODEL #6—THE LOSS AVERSION BIAS
   8. MODEL #7—THE BOUNDARY MODEL
   9. MODEL #8—THE SOCIAL STYLES MODEL
   10. MODEL #9—MOVING BEYOND CONFLICT
   11. NOTES
6. CHAPTER THREE: THE CONFLICT STORY: A CASE STUDY
   1. A CASE STUDY
7. CHAPTER FOUR: MODEL #1: THE STAIRWAY(INTERESTS/RIGHTS/POWER)
   1. BACKGROUND OF THE STAIRWAY MODEL
   2. DIAGNOSIS WITH THE STAIRWAY MODEL
   3. CASE STUDY: THE STAIRWAY DIAGNOSIS
   4. STRATEGIC DIRECTION FROM THE STAIRWAY MODEL
   5. CASE STUDY: STAIRWAY STRATEGIC DIRECTION
   6. ASSESSING AND APPLYING THE STAIRWAY MODEL
   7. PRACTITIONER'S WORKSHEET FOR THE STAIRWAY MODEL
   8. ADDITIONAL CASE STUDY—STAIRWAY MODEL
   9. NOTES
8. CHAPTER FIVE: MODEL #2: THE TRIANGLE OF SATISFACTION
   1. BACKGROUND OF THE TRIANGLE MODEL
   2. DIAGNOSIS WITH THE TRIANGLE OF SATISFACTION
   3. CASE STUDY: TRIANGLE OF SATISFACTION DIAGNOSIS
   4. STRATEGIC DIRECTION FROM THE TRIANGLE OF SATISFACTION
   5. CASE STUDY: TRIANGLE OF SATISFACTION STRATEGIC DIRECTION
   6. ASSESSING AND APPLYING THE TRIANGLE OF SATISFACTION MODEL
   7. PRACTITIONER'S WORKSHEET FOR THE TRIANGLE OF SATISFACTION MODEL
   8. ADDITIONAL CASE STUDY: TRIANGLE OF SATISFACTION
   9. NOTES
9. CHAPTER SIX: MODEL #3: THE CIRCLE OF CONFLICT
   1. BACKGROUND OF THE CIRCLE OF CONFLICT MODEL
   2. DIAGNOSIS WITH THE CIRCLE OF CONFLICT
   3. CASE STUDY: CIRCLE OF CONFLICT DIAGNOSIS
   4. STRATEGIC DIRECTION FROM THE CIRCLE OF CONFLICT
   5. CASE STUDY: CIRCLE OF CONFLICT STRATEGIC DIRECTION
   6. ASSESSING AND APPLYING THE CIRCLE OF CONFLICT MODEL
   7. PRACTITIONER'S WORKSHEET FOR THE CIRCLE OF CONFLICT MODEL
   8. ADDITIONAL CASE STUDY—CIRCLE OF CONFLICT
   9. NOTES
10. CHAPTER SEVEN: MODEL #4: THE DYNAMICS OF TRUST
    1. BACKGROUND OF THE TRUST MODEL
    2. DIAGNOSIS WITH THE TRUST MODEL
    3. CASE STUDY: TRUST MODEL DIAGNOSIS
    4. STRATEGIC DIRECTION FROM THE TRUST MODEL
    5. CASE STUDY: TRUST MODEL STRATEGIC DIRECTION
    6. ASSESSING AND APPLYING THE TRUST MODEL
    7. PRACTITIONER'S WORKSHEET FOR THE TRUST MODEL
    8. ADDITIONAL CASE STUDY: TRUST MODEL
    9. NOTES
11. CHAPTER EIGHT: MODEL #5: THE LAW OF RECIPROCITY
    1. BACKGROUND OF THE NATURAL LAWS
    2. THE LAW OF RECIPROCITY
    3. DIAGNOSIS WITH THE LAW OF RECIPROCITY
    4. CASE STUDY: RECIPROCITY DIAGNOSIS
    5. STRATEGIC DIRECTION FROM THE LAW OF RECIPROCITY
    6. CASE STUDY: RECIPROCITY STRATEGIC DIRECTION
    7. ASSESSING AND APPLYING THE LAW OF RECIPROCITY
    8. ADDITIONAL CASE STUDY—LAW OF RECIPROCITY
    9. NOTES
12. CHAPTER NINE: MODEL #6: THE LOSS AVERSION BIAS
    1. BACKGROUND OF THE LOSS AVERSION BIAS
    2. DIAGNOSIS WITH THE LOSS AVERSION BIAS
    3. CASE STUDY: LOSS AVERSION DIAGNOSIS
    4. STRATEGIC DIRECTION FROM THE LOSS AVERSION BIAS
    5. CASE STUDY: LOSS AVERSION STRATEGIC DIRECTION
    6. ASSESSING AND APPLYING THE LOSS AVERSION BIAS
    7. ADDITIONAL CASE STUDY—LOSS AVERSION
    8. NOTES
13. CHAPTER TEN: MODEL #7: THE BOUNDARY MODEL
    1. BACKGROUND OF THE BOUNDARY MODEL
    2. DIAGNOSIS WITH THE BOUNDARY MODEL
    3. CASE STUDY: BOUNDARY MODEL DIAGNOSIS
    4. STRATEGIC DIRECTION FROM THE BOUNDARY MODEL
    5. CASE STUDY: BOUNDARY MODEL STRATEGIC DIRECTION
    6. ASSESSING AND APPLYING THE BOUNDARY MODEL
    7. PRACTITIONER'S WORKSHEET FOR THE BOUNDARY MODEL
    8. ADDITIONAL CASE STUDY: BOUNDARY MODEL
    9. NOTES
14. CHAPTER ELEVEN: MODEL #8: THE SOCIAL STYLE MODEL
    1. BACKGROUND OF THE SOCIAL STYLE MODEL
    2. DIAGNOSIS WITH THE SOCIAL STYLE MODEL
    3. CASE STUDY: SOCIAL STYLE DIAGNOSIS
    4. STRATEGIC DIRECTION FROM THE SOCIAL STYLE MODEL
    5. CASE STUDY: SOCIAL STYLE STRATEGIC DIRECTION
    6. ASSESSING AND APPLYING THE SOCIAL STYLE MODEL
    7. PRACTITIONER'S WORKSHEET FOR THE SOCIAL STYLE MODEL
    8. ADDITIONAL CASE STUDY: SOCIAL STYLE MODEL
    9. NOTES
15. CHAPTER TWELVE: MODEL #9: MOVING BEYOND THE CONFLICT
    1. BACKGROUND OF THE MOVING BEYOND MODEL
    2. DIAGNOSIS WITH THE MOVING BEYOND MODEL
    3. CASE STUDY: MOVING BEYOND DIAGNOSIS
    4. STRATEGIC DIRECTION FROM THE MOVING BEYOND MODEL
    5. CASE STUDY: STRATEGIC DIRECTION WITH THE MOVING BEYOND MODEL
    6. ASSESSING AND APPLYING THE MOVING BEYOND MODEL
    7. PRACTITIONER'S WORKSHEET FOR THE MOVING BEYOND MODEL
    8. ADDITIONAL CASE STUDY—MOVING BEYOND MODEL
    9. NOTES
16. CHAPTER THIRTEEN: CONCLUSION
    1. NOTES
17. INDEX
18. END USER LICENSE AGREEMENT

List of Illustrations

1. Chapter 2
   1. Figure 2.1 The Stairway model
   2. Figure 2.2 The Triangle model
   3. Figure 2.3 The Circle of Conflict model
   4. Figure 2.4 The Dynamics of Trust model
   5. Figure 2.5 The Law of Reciprocity model
   6. Figure 2.6 The Loss Aversion Bias model
   7. Figure 2.7 The Boundary model
   8. Figure 2.8 The Social Styles model
   9. Figure 2.9 The Moving Beyond model
2. Chapter 4
   1. Figure 4.1 Stairway model: Diagnosis
   2. Figure 4.2 Stairway model: Strategic direction
3. Chapter 5
   1. Figure 5.1 The Triangle of Satisfaction
   2. Figure 5.2 Triangle of Satisfaction: Strategic direction
   3. Figure 5.3 Triangle of Satisfaction: Deeper interests
4. Chapter 6
   1. Figure 6.1 Circle of Conflict: Diagnosis
   2. Figure 6.2 Data points
   3. Figure 6.3 Data points connected differently
   4. Figure 6.4 Data points ignored
   5. Figure 6.5 Circle of Conflict: Strategic direction
   6. Figure 6.6 Circle of Conflict worksheet
   7. Figure 6.7 Spanish Estate worksheet
5. Chapter 7
   1. Figure 7.1 Three types of attribution
   2. Figure 7.2 Attribution and blame
   3. Figure 7.3 Attribution and procedural trust
   4. Figure 7.4 Data points
   5. Figure 7.5 Different pictures from the same data points
   6. Figure 7.6 Cherry picking data points
6. Chapter 8
   1. Figure 8.1 The Law of Reciprocity
   2. Figure 8.2 Positive or constructive reciprocation
   3. Figure 8.3 Negative or destructive reciprocation
   4. Figure 8.4 The downward spiral
   5. Figure 8.5 The upward spiral
7. Chapter 9
   1. Figure 9.1 Gain and loss analysis
   2. Figure 9.2 Loss amplification
   3. Figure 9.3 Status quo reference point
   4. Figure 9.4 Reframed around current reference point
   5. Figure 9.5 Creating gain around current reference point
   6. Figure 9.6 Shifting the reference point
   7. Figure 9.7 New reference point
8. Chapter 10
   1. Figure 10.1 Boundary model
   2. Figure 10.2 Boundary model: Conflict
   3. Figure 10.3 Boundary model: Crisis
9. Chapter 11
   1. Figure 11.1 Social Style model: Diagnosis
   2. Figure 11.2 Social Style model: Strategic guidance
   3. Figure 11.3 Styles of people involved
10. Chapter 12
    1. Figure 12.1 The Moving Beyond model
    2. Figure 12.2 Skills for each stage of the model

Guide

1. Cover
2. Table of Contents
3. Begin Reading