by Katie Elson Anderson and Vibiana Bowman Cvetkovic
PART I. UNDERSTANDING REFERENCE
Chapter 1. A History of Reference
Julie M. Still
Chapter 2. Terrorism, Privacy, and Porn: Reference Ethics in the Twenty-First Century
Zara Wilkinson and Vibiana Bowman Cvetkovic
Chapter 3. The Real Reference Revolution: The Digital Library User
Susan J. Beck
Chapter 4. Reference Service Trends and Forecasts for Academic Librarianship
Gary Golden
Chapter 5. The State of Reference in School Libraries
Lawrence V. Ghezzi and Walter Johnson
Chapter 6. The Future of Public Library Reference
Justin Hoenke
Chapter 7. The Central Image: The Future of Reference in Academic Arts Libraries
Sara Harrington
PART III. “DUDE, WHERE’S MY JETPACK?” Near Future of Reference
Chapter 8. Whither Libraries? User-Driven Changes in the Future of Reference
John Gibson
Chapter 9. Future World: Strategic Challenges for Reference in the Coming Decade
Stephen Abram
LibraryNext: Reference in 2052
by John Gibson