Contents

Acknowledgments

Foreword

Preface: scaring the pants off of everybody

Introduction: how a specialist came to be this generation’s generalist architect

Part one

Why Superusers?

1    Superusers’ C-factors

2    Superuser superpowers

3    Roles Superusers play

Part two

Finding and making Superusers

4    Superusers’ value proposition

5    Hiring (and poaching) Superusers

6    Engaging (and retaining) Superusers

Part three

Managing and leading Superusers

7    The career path not taken: the Superuser risk journey

8    Design technologists as digitally savvy designers

9    Leading Superusers

Epilogue: automation and its discontents

Index