94ABILITIES
Asking about the alertness of someone 94
Describing your thoroughness 531
Making claims about your competence and ability 530
ABSENCE
Returning to school after an absence 337
ABUSE
Statements about sexual and physical abuse 518
ACCIDENTS
Asking for help at the scene of an accident 763
Asking someone about injuries received in an accident 765
Asking what has happened at the scene of an accident 762
Dealing with an injured person at the scene of an accident 764
Explaining that you have witnessed an accident 766
Life and death emergencies — accidents 770
ACCOUNT
Concerning a bank account 372
ACCURACY
When a timepiece is not accurate 132
ACTIVITY
Beginning a new project or activity 546
ADDITIONAL
Additional costs in the rental of lodgings 755
Concerning additional servings of food 470
Describing additional unspecified people or things 254
Expressions about drinking additional drinks 451
Offering additional help to a customer 558
Requesting additional information from a telephone solicitor 671
Requesting additional servings in a restaurant 430
ADJOURNING
Adjourning a meeting under parliamentary procedure 544
ADMITTING
Admitting your errors 148
ADVICE
Encouraging someone to be less aggressive — informal 86
Giving advice to someone whose life is too busy 70
Advising the driver of a car 722
Medical warnings and advice found on product labels 514
Offering someone help and advice 274
AFFAIRS
Asking someone to stay out of your affairs 187
AGENTS
A newspaper agent responding to complaints 598
A rental agent’s statements about the payment of rent 754
Expressions used with a newspaper agent 596
General questions for a rental agent 751
Making a complaint to a newspaper agent 595
Questions a passenger might ask of an airline ticket agent 678
Questions asked by a ticket agent for an entertainment event 587
Questions asked by a travel agent 673
Requesting a subscription from a magazine agent 594
Requesting rooms from a rental agent 750
Requests made to a ticket agent 584
Requests made to a travel agent 674
Responses from a magazine agent 597
AGGRESSIVENESS
Encouraging someone to be less aggressive — informal 86
AGREEING
Agreeing with a speaker 51
Simple agreement 25
Stating your concurrence 26
Agreeing to something — polite 137
AIRLINES
Announcing changes in an airline flight 682
Describing types of airline flights 677
Questions a passenger might ask about an airline flight 676
Questions a passenger might ask of an airline ticket agent 678
Rescheduling an airline flight 679
AIRPLANES
Eating and drinking on an airplane 686
On an airplane 685
When an airplane is crowded 683
AIRPORTS
At the airport boarding gate 684
ALCOHOL
A bartender asking what you want 443
Asking for a small drink of beverage alcohol 452
Asking what’s available at a bar 444
Buying beverage alcohol at a supermarket 392
Charges for drinks at a bar 449
Drinking toasts 456
Encouraging someone to drink 453
Expressions about drinking additional drinks 451
Ordering wine in a restaurant 431
Requesting a glass or bottle of beer 445
Various requests for drinks from a bartender 446
ALERTNESS
Asking about the alertness of someone 94
ALLERGIES
Allergic problems with the eyes 483
Allergic problems with the nose and breathing 481
Allergic problems with the skin 484
Concerning allergies 480
Concerning food allergies when ordering at a restaurant 428
Telling the doctor about allergies 504
ALMOST
Expressions meaning “almost” 236
AMENDS
Offering to make amends 150
ANGER
Expressing anger 290
Expressing displeasure with something 284
Starting a fight 185
When a parent is frustrated with a child’s behavior 362
When someone is making you angry — rude 176
ANNOYING
Inviting an annoying person to leave 173
When someone is being annoying 172
When someone is very annoying or hurtful 174
ANSWERING
A smoker’s response to a nonsmoker’s complaint 89
Answers to “How did you find out?” 52
A dry cleaner or a launderer offering responses to complaints 619
A library desk clerk’s responses 622
A newspaper agent responding to complaints 598
Answering the telephone — business 646
Answering the telephone — residential 645
ANXIETY
Expressing stress or anxiety 80
When someone is anxious and under stress 82
Additional costs in the rental of lodgings 755
General questions for a rental agent 751
Requesting rooms from a rental agent 750
Special rules for rooms and apartments 758
APOLOGIES
Apologizing for being late 208
Apologizing to someone you have bothered 135
Apologizing — sarcastic 193
Offering a very polite apology 146
Sincere apologies 145
APPEARANCE
When someone does not look well 479
APPOINTMENT
Announcing your arrival for an appointment 142
ARGUING
Arguing about the facts 37
When children bicker 345
When someone argues too much 171
ARRANGING
Arranging for a babysitter 606
Financial arrangements with a babysitter 612
ARRESTED
When someone is arrested 734
ARRIVING
Announcing your arrival for an appointment 142
Asking about arriving somewhere 723
When you finally arrive after being late 210
ASSERTIVENESS
Being assertive — polite 144
Making claims about your competence and ability 530
ASSIGNMENTS
Asking about a classroom assignment 341
ASSISTANCE
Dealing with an injured person at the scene of an accident 764
Expressions used by a telephone directory assistance operator 662
Offering additional help to a customer 558
Requesting a telephone number from directory assistance 656
ATTENDING
Explaining that you will attend to someone soon 138
Confirming that you are paying attention 41
Directing attention to an object 40
Getting someone’s attention 38
Requesting attention from a waiter or waitress 423
ATTITUDES
Attitudes toward spending money 381
Attitudes toward spending money — clichés 382
ATTRACTION
Concerning romantic or sexual attraction 307
AUTOMOBILES
Advising the driver of a car 722
An automobile dealer finding out what you want 600
An automobile dealer greeting a customer 599
Choosing a car 601
Choosing a new car’s options 602
Concerning the price of a car 603
Financing a car 604
Telling a gasoline station attendant about car problems 728
Test-driving a car 605
BABIES
Asking about a new baby 160
Seeing a new baby 159
BABYSITTERS
Arranging for a babysitter 606
Basic instructions to a babysitter 607
Financial arrangements with a babysitter 612
Instructions to a babysitter about feeding and bedtime 611
Questions a babysitter might ask 610
Telling a babysitter how to reach you 608
When a babysitter gets hungry 609
BACK
Telling the doctor about a pain in the back 496
BAGS
Complaining about lost or damaged luggage 680
Making special requests to a bag packer at a grocery store 387
BAKERIES
Placing an order at a bakery for something to drink 460
Placing an order for baked goods 459
Special orders in a bakery 462
Taking out a bakery order or eating it in the shop 461
A bank teller greeting a patron 365
A teller inquiring about the size of bills that you want 376
Asking about foreign exchange 373
Asking about loans at a bank 378
Banking hours 375
Basic requests to a bank teller 366
Basic requests to a personal banker 371
Concerning a bank account 372
Financing a car 604
General banking matters 369
Information about foreign exchange rates 374
Requesting a loan from a banker 377
Requesting change from a teller or cashier 368
BARBERS
A barber or hairdresser asking about a man’s haircut 635
A barber or hairdresser asking for payment 637
A barber or hairdresser giving instructions to the client 636
Payment to a barber or a hairdresser 638
Requests and inquiries to a barber or hairdresser 632
Responses from a barber or hairdresser 634
BARS
Expressions used to make friends at a bar or café 56
Asking about the time that a bar closes 454
Asking what’s available at a bar 444
Charges for drinks at a bar 449
Expressions used with friends at a bar asking about drinks 450
Requesting a glass or bottle of beer 445
BARTENDERS
A bartender asking what you want 443
Special instructions to a bartender 447
Various requests for drinks from a bartender 446
BATHROOMS
Asking about the location of a rest room in a public building 433
Concerning going to the bathroom while traveling 724
BATHTUBS
Describing plumbing problems — bathtubs 627
BEDTIME
Going to bed and to sleep 331
Instructions to a babysitter about feeding and bedtime 611
Sending a child to bed 361
Requesting a glass or bottle of beer 445
BEHAVIOR
Asking a child to stop some behavior 352
Trying to get children to behave while traveling 725
When a parent is frustrated with a child’s behavior 362
BELIEVING
Concerning vision and belief 305
Encouraging someone to believe you 104
BEVERAGES
Asking for a small drink of beverage alcohol 452
Buying beverage alcohol at a supermarket 392
BICKERING
When children bicker 345
BILLS
A teller inquiring about the size of bills that you want 376
Asking for the bill in a restaurant 440
Concerning the payment of a bill in a restaurant 442
Requesting large or small bills when cashing a check 367
BIT
Offering someone a bit of food 467
BLACKNESS
Concerning blackness 256
BLAMING
Accepting the blame for something 147
Admitting your errors 148
Blaming something on fate or destiny 112
BLEEDING
Telling the doctor about bleeding 498
BOARDING
At the airport boarding gate 684
General questions when boarding a bus 696
Instructions when boarding a bus 702
BOOKS
A library desk clerk’s responses 622
At the service counter of a library 621
Questions for a librarian 620
BOTHERSOME
Apologizing to someone you have bothered 135
Describing a bothersome person 178
Inviting an annoying person to leave 173
When someone is being annoying 172
When someone is harassing you — angry and direct 188
When someone is very annoying or hurtful 174
When your moving about may bother someone 133
BOTTLE
Requesting a glass or bottle of beer 445
BOWELS
Telling the doctor about bowel problems 502
BREATHING
Allergic problems with the nose and breathing 481
BROKE
When you are out of money 78
BROKEN
When something is broken 269
When something is out of order 270
BUSES
Asking about a bus seat you want to sit in 694
Asking about a long bus trip 693
Asking about bus and subway fare 695
Asking about bus routes 697
Asking questions on a bus 700
General questions when boarding a bus 696
Giving instructions to bus passengers 701
Instructions when boarding a bus 702
Making requests on a bus 699
BUSINESS
Answering the telephone — business 646
Asking someone to stay out of your affairs 187
Expressions used in business letters 143
Interrupting a telephone call with other business 651
Refusing to do business with a telephone solicitor 672
BUSY
Explaining that you have been busy 11
Giving advice to someone whose life is too busy 70
When you are overworked and doing too much 81
Concerning being busy — clichés 261
BUYING
Buying beverage alcohol at a supermarket 392
Buying drinks with friends 448
Buying postage stamps 576
When you are just looking and not buying 561
(See TAXIS in this index.)
CAFÉS
Expressions used to make friends at a bar or café 56
Ordering drinks at a café 407
Placing an order in a café 405
Special instructions at a café 406
CALLER
Asking whom a telephone caller wants to talk to 647
Connecting or transferring a telephone caller 649
Offering to help a telephone caller 654
Offering to take a message from a telephone caller 653
Putting a telephone caller on hold 650
CALLING
Calling someone crazy 92
Bringing a telephone call to an end 655
Emergency telephone calls 767
Interrupting a telephone call with other business 651
Making complaints about unwanted telephone calls 659
Making emergency calls 658
Screening someone’s telephone calls 648
Taking a call off hold 652
CARE
Encouraging someone to be prudent — clichés 69
Caring for pets 334
Employer to lawn-care worker 642
Explaining that you are receiving medical care 511
Instructions to lawn-care worker 643
Lawn-care worker to employer 644
Offering care to a sick person 491
CAREFREE
When someone is carefree 282
CARPETING
Concerning furniture or carpeting 326
CARS
(See AUTOMOBILES in this index.)
CASHIER
Requesting change from a teller or cashier 368
CASHING
Requesting large or small bills when cashing a check 367
Asking for change at a grocery store 391
Requesting change from a teller or cashier 368
CHANGING
Announcing changes in an airline flight 682
Changing the television channel 328
Rescheduling an airline flight 679
CHANNELS
Changing the television channel 328
CHARACTER
Concerning rigidity of character — idioms and clichés 251
CHECK
Completing the hotel check-in 749
Requesting large or small bills when cashing a check 367
CHECKING OUT
Checking out of a hotel 746
CHILDREN
Asking a child to leave people alone 354
Asking a child to leave things alone 353
Asking a child to stop some behavior 352
Asking about a new baby 160
Concerning a child’s growth and development 347
Concerning a child’s homework 360
Concerning a child’s use of good manners 364
Concerning pregnancy 310
Encouraging a child to be quiet 351
Encouraging children to eat 474
Expressions used in children’s games 343
Giving a child instructions at dinner time 357
Giving a child instructions for cleanliness or tidiness 355
Giving a child instructions for television watching 358
Instructing a child in good posture 356
Instructing a child in personal safety 359
Instructing children on good table manners 321
Instructing children to finish eating 324
Instructions given to children in the kitchen 318
Making sure a child understands 363
Meeting children 346
Posing questions to children 348
Praising a small child 349
Scolding a child 350
Seeing a new baby 159
Sending a child to bed 361
Talking to a child’s teacher 336
Trying to get children to behave while traveling 725
When a parent is frustrated with a child’s behavior 362
When children bicker 345
CHOOSING
Choosing a car 601
Choosing a new car’s options 602
Choosing merchandise in a store 562
CLAIMING
Claiming that something is easy to understand 107
Claiming the rights to something 344
Health claims found on consumer products 515
Making claims about your competence and ability 530
CLARIFYING
Asking for clarification in a college classroom 339
CLASSROOMS
Asking about a classroom assignment 341
Asking about classroom examinations 340
Asking for clarification in a college classroom 339
CLEANERS
A dry cleaner or a launderer offering responses to complaints 619
A dry cleaner or launderer offering services 617
House-cleaner to employer 641
Instructions for a house-cleaner 640
Making a complaint to a dry cleaner or launderer 618
Placing an order with a dry cleaner or a launderer 616
Praising a house-cleaner 639
CLEANING
Cleaning up after a meal 472
Doing the dishes 322
CLEANLINESS
Concerning cleanliness 257
Giving a child instructions for cleanliness or tidiness 355
CLERKS
A clerk asking about payment 390
A clerk asking about prices 389
A fast-food clerk asking where the food will be eaten 396
A fast-food clerk delivering an order 402
A fast-food clerk offering food items 401
A fast-food clerk taking an order 395
A hotel desk clerk finding out a guest’s preferences 743
A hotel desk clerk greeting a guest 740
A library desk clerk’s responses 622
A postal clerk bringing a transaction to an end 581
A postal clerk greeting a customer 575
Giving instructions to a postal clerk 577
Instructions for a shoe repair clerk 571
Miscellaneous expressions used by a postal clerk 580
Questions a postal clerk might ask a customer 579
Questions asked of a hotel clerk 745
Special instructions for a fast-food clerk 399
CLOCKS
When a timepiece is not accurate 132
CLOSING
Asking about the time that a bar closes 454
CLOTHING
Making a complaint to a dry cleaner or launderer 618
Questions asked of a tailor 582
When a customer wants to try on clothing 564
COFFEE
Inviting a friend for a drink or coffee 12
COLD
Feeling cool or cold 253
COLLEGE
Asking for clarification in a college classroom 339
Questioning a college professor 338
COMFORTABLE
Making a visitor feel welcome and comfortable 214
COMMANDS
Commands for a dog 333
COMMITTEES
Adjourning a meeting under parliamentary procedure 544
Concerning motions under parliamentary procedure 543
Expressions used under parliamentary procedure 542
COMMUTER
Instructions from a commuter train conductor 688
COMPANIES
Expressions used by a telephone company sales representative 664
Reporting problems to a utility company 631
Requesting service from a utility company by telephone 630
COMPETENCE
Making claims about your competence and ability 530
A smoker’s response to a nonsmoker’s complaint 89
A dry cleaner or a launderer offering responses to complaints 619
A newspaper agent responding to complaints 598
Complaining about a fast-food order 403
Complaining about lodgings 759
Complaining about lost or damaged luggage 680
Complaining to a human resources or personnel director 527
Making a complaint in a restaurant 432
Making a complaint to a dry cleaner or launderer 618
Making a complaint to a newspaper agent 595
Making complaints about unwanted telephone calls 659
Responding to a tenant’s complaints about lodgings 760
When merchandise is not satisfactory 568
When someone argues too much 171
COMPLETING
Completing the hotel check-in 749
COMPUTERS
Asking about computer operation 615
Stating what’s wrong with a computer 614
CONCEITED
When someone is conceited or vain 164
CONCURRENCES
Stating your concurrence 26
CONDUCTOR
Instructions from a commuter train conductor 688
CONFRONTING
A police officer confronting a criminal 774
CONGRATULATING
Congratulating someone for doing a good job 161
CONNECTING
Connecting or transferring a telephone caller 649
CONSUMERS
Health claims found on consumer products 515
CONTENT
When someone is content 281
CONTROLLING
Controlling expenses 379
CONVENIENCE
Questions about the convenience of transportation 752
Bringing a conversation to an end 59
Ending a conversation abruptly 20
Ending a telephone conversation 19
Noting digressions in a conversation 48
Signaling the end of a conversation 18
Starting an informal conversation 42
Various conversational phrases 46
Asking a question to start a conversation 223
Starting a conversation in a waiting room 225
Starting a conversation using the topic of weather 222
Starting a conversation with someone you know well 224
COOKED
Telling how a steak is to be cooked in a restaurant 429
COOL
Feeling cool or cold 253
COSTS
A clerk asking about prices 389
A rental agent’s statements about the payment of rent 754
Additional costs in the rental of lodgings 755
Concerning the price of a car 603
Questions about the cost of travel 675
COUNSELORS
Statements made to a guidance counselor or therapist 516
Statements made to a marriage counselor 519
COUNTERS
Asking questions at the grocery store service counter 393
At the service counter of a library 621
COUPONS
Asking about sales and money-off coupons 388
COWARD
Insulting a coward 170
CRAZY
Calling someone crazy 92
CRIMINAL
A police officer confronting a criminal 774
CRITICIZING
Criticism of someone with whom you disagree 91
Criticizing someone’s misunderstanding 102
CROWDED
What to say when in a crowded place 227
When an airplane is crowded 683
Explaining that you are cured of a health problem 512
CUSTOMERS
A postal clerk greeting a customer 575
A salesperson greeting a customer 554
A salesperson offering help to a customer 555
An automobile dealer greeting a customer 599
Encouraging remarks a salesperson might make to a customer 565
Offering additional help to a customer 558
Offering merchandise to a customer 557
Questions a customer might ask in a store 563
Questions a florist might ask a customer 592
Questions a postal clerk might ask a customer 579
Questions a salesperson might ask a customer 556
Questions asked of a restaurant customer 421
When a customer wants to try on clothing 564
CUSTOMS
Entering the United States through customs and immigration 687
DAMAGED
Complaining about lost or damaged luggage 680
DANCING
Inviting someone to dance 57
DATING
Asking someone for a date 306
DAYS
Greetings for various times of the day 3
Asking the time of day 123
Reciting special meal offers for the day 419
DEADLINE
Approaching a deadline 538
DEALERS
An automobile dealer finding out what you want 600
An automobile dealer greeting a customer 599
DEALING
Dealing with an injured person at the scene of an accident 764
DEATH
Expressing death 237
Life and death emergencies — accidents 770
Life and death emergencies — fire 768
Life and death emergencies — medical 771
Life and death emergencies — violence 769
When someone is in debt 79
DECEPTIVE
Concerning the deceptively difficult 547
DELIVERING
A fast-food clerk delivering an order 402
Concerning pizza delivery 410
Questions about delivering pizza 411
DEMANDING
Demanding to be given an object 263
DEPARTING
Questions asked of departing guests 232
Saying good-bye to departing guests 233
When departing 231
DEPARTMENT STORES
Finding things in a department store 559
Shopping for something at a department store 560
DEPRESSED
When you are depressed 276
DESIRES
A hotel desk clerk finding out a guest’s preferences 743
Regarding something less than what was desired 267
DESK CLERKS
A hotel desk clerk finding out a guest’s preferences 743
A hotel desk clerk greeting a guest 740
A library desk clerk’s responses 622
DESPAIR
Expressing despair and emptiness 277
DESSERT
A waiter or waitress offering dessert 439
DESTINATION
A taxi driver identifying the final destination 706
DESTINY
Blaming something on fate or destiny 112
DEVELOPMENT
Concerning a child’s growth and development 347
DIFFERENCES
Expressing differences between people — clichés 239
DIFFICULTIES
Concerning the deceptively difficult 547
Describing a place that is difficult to find 717
Difficulties with seeing 303
Difficulty in hearing 293
Explaining why you are having difficulty in a new job 535
DIGRESSIONS
Noting digressions in a conversation 48
DINER
Asking for a diner’s opinion of a meal 437
DINNER
Asking to leave the dinner table early 323
Asking what is for dinner 465
Giving a child instructions at dinner time 357
Inviting a visitor to stay for dinner 215
DIRECTING
Directing attention to an object 40
DIRECTIONS
A taxi driver identifying the final destination 706
Advising the driver of a car 722
Asking about the location of some place 667
Asking about transportation to a particular place 716
Asking for directions to a specific place 715
Verifying your route when traveling 714
DIRECTORS
A prospective employee to a human resources or personnel director 525
An employee to a human resources or personnel director 526
Complaining to a human resources or personnel director 527
DIRECTORY
Expressions used by a telephone directory assistance operator 662
Requesting a telephone number from directory assistance 656
DISAGREEMENT
Asking in disbelief or disagreement 96
Criticism of someone with whom you disagree 91
Stating categorical disagreement 31
Stating simple disagreement or refusal 30
Stating strong disagreement 32
Stating your disagreement with a proposition 33
DISAPPEARANCE
On disappearance 241
DISBELIEF
Asking in disbelief or disagreement 96
Showing disbelief 108
Expressing stress or anxiety 80
When someone is anxious and under stress 82
Expressing mild discomfort owing to illness 486
When an airplane is crowded 683
DISEASE
Concerning catching a disease 492
DISHES
Doing the dishes 322
DISORDERLY
Observing that someone looks disorderly 476
DISPLEASURE
Expressing displeasure with something 284
DISPUTES
Arguing about the facts 37
Encouraging someone to end a dispute 154
DISSATISFACTION
Expressing dissatisfaction with someone’s efforts 66
DISTANCE
Describing a place that is a long way away 719
Describing a place that is quite distant 718
DIZZINESS
Describing dizziness 489
DOCTORS
Asking a doctor about a medical problem 507
Expressions a doctor uses about medicine and tests 506
Important things to tell a doctor 505
Questions a doctor asks of a patient 493
Telling the doctor about a pain in the back 496
Telling the doctor about allergies 504
Telling the doctor about bleeding 498
Telling the doctor about bowel problems 502
Telling the doctor about sleep problems 503
Telling the doctor about soreness 497
Telling the doctor about various pains and problems 499
Telling the doctor about vomiting 501
Telling the doctor how long you have been ill 500
Telling the doctor what happened 495
DOG
Commands for a dog 333
DRESSED UP
When someone is dressed up 265
Expressions used to make friends at a bar or café 56
Inviting a friend for a drink or coffee 12
A bartender asking what you want 443
Asking about the time that a bar closes 454
Asking for a small drink of beverage alcohol 452
Asking what’s available at a bar 444
Buying beverage alcohol at a supermarket 392
Buying drinks with friends 448
Charges for drinks at a bar 449
Drinking toasts 456
Eating and drinking on an airplane 686
Encouraging someone to drink 453
Encouraging someone to finish a drink 455
Expressions about drinking additional drinks 451
Expressions used with friends at a bar asking about drinks 450
Ordering drinks at a café 407
Ordering drinks at a fast-food restaurant 398
Placing an order at a bakery for something to drink 460
Requesting a glass or bottle of beer 445
Requesting something to drink at a restaurant 422
Special instructions to a bartender 447
Statements concerning excessive drinking 517
Stating that someone is drunk 458
Various requests for drinks from a bartender 446
When someone drinks too much 457
DRIVERS
A taxi driver asking general questions 705
A taxi driver asking where to go 704
A taxi driver discussing payment 712
A taxi driver identifying the final destination 706
Advising the driver of a car 722
Asking a taxi driver to wait 710
Basic instructions to a cab driver 703
When a police officer stops a driver 735
DRIVING
Test-driving a car 605
DRUGSTORE
Requesting general merchandise at a drugstore 574
DRY CLEANERS
A dry cleaner or a launderer offering responses to complaints 619
A dry cleaner or launderer offering services 617
Making a complaint to a dry cleaner or launderer 618
Placing an order with a dry cleaner or a launderer 616
Dullness and boredom 286
Dullness in people 287
EARLY
Asking to leave the dinner table early 323
EARS
Concerning ears or hearing 296
Lacking an ear for music 294
EASY
Claiming that something is easy to understand 107
Concerning an easy task or employment position 529
Questions about the convenience of transportation 752
EFFECTS
Cause and effect — clichés 243
EFFORTS
Expressing dissatisfaction with someone’s efforts 66
Making an extra effort 262
ELSE
Explaining that someone else will join you at a restaurant 416
Introducing someone to someone else 13
EMERGENCIES
Emergency telephone calls 767
Life and death emergencies — accidents 770
Life and death emergencies — fire 768
Life and death emergencies — medical 771
Life and death emergencies — violence 769
Making emergency calls 658
EMPLOYEES
A prospective employee to a human resources or personnel director 525
A prospective employee to a prospective employer during an interview 523
An employee to a human resources or personnel director 526
An employer to a prospective employee during an interview 524
Inviting an employee into a private office for a reprimand 533
Praising an employee 534
Reprimanding an employee 532
EMPLOYERS
A prospective employee to a prospective employer during an interview 523
An employer to a prospective employee during an interview 524
Employer to lawn-care worker 642
House-cleaner to employer 641
Lawn-care worker to employer 644
EMPLOYMENT
Concerning an easy task or employment position 529
EMPTINESS
Expressing despair and emptiness 277
ENCOURAGEMENT
Encouraging an explanation 99
Encouraging someone not to be excited 84
Encouraging someone not to be offended — informal 83
Encouraging someone to be less aggressive — informal 86
Encouraging someone to be more sensible 95
Encouraging someone to be patient and take things slowly 68
Encouraging someone to be prudent — clichés 69
Encouraging someone to relax 85
Encouraging someone to speak plainly 47
Encouraging someone to stop stalling and do something 65
Encouraging someone to try something 64
Expressing encouragement 63
Encouraging a child to be quiet 351
Encouraging a guest to be independent 219
Encouraging a guest to feel at home 216
Encouraging a timid person 169
Encouraging children to eat 474
Encouraging remarks a salesperson might make to a customer 565
Encouraging someone to believe you 104
Encouraging someone to drink 453
Encouraging someone to end a dispute 154
Encouraging someone to finish a drink 455
Encouraging someone to keep working at a job 541
Encouraging someone who is unhappy 275
ENDING
Bringing a conversation to an end 59
Ending a conversation abruptly 20
Ending a telephone conversation 19
Signaling the end of a conversation 18
A postal clerk bringing a transaction to an end 581
Adjourning a meeting under parliamentary procedure 544
Attempting to put an end to a misunderstanding 103
Bringing a telephone call to an end 655
Encouraging someone to end a dispute 154
Ending a project 551
Instructing children to finish eating 324
Enforcing good table manners 471
ENOUGH
When someone is not doing enough 200
ENTERING
Entering the United States through customs and immigration 687
Inviting a visitor to come in 212
Offering to let someone enter in front of you 134
ENTERTAINMENT
Asking questions about an entertainment event 586
Expressions about tickets to an entertainment event 588
Information about an entertainment event 590
Payment for an entertainment event 589
Questions asked by a ticket agent for an entertainment event 587
ENTHUSIASM
Expressing enthusiasm for life 280
ERRORS
Admitting your errors 148
EVENTS
Asking questions about an entertainment event 586
Expressions about tickets to an entertainment event 588
Information about an entertainment event 590
Payment for an entertainment event 589
Questions asked by a ticket agent for an entertainment event 587
When someone is preparing for an important event — clichés 264
EXACTLY
When a salesperson cannot supply exactly what is wanted 567
EXAMINATIONS
Asking about classroom examinations 340
EXCESSIVE
Statements concerning excessive drinking 517
EXCHANGE
Asking about foreign exchange 373
Information about foreign exchange rates 374
EXCITEMENT
Encouraging someone not to be excited 84
Excitement in people 288
EXCLAMATIONS
General exclamations 234
Asking to leave the dinner table early 323
Excuses for failure or offense 536
Excusing oneself from the table 473
EXHAUSTED
Describing being exhausted or worn-out 490
EXHIBITING
Showing disbelief 108
EXPECTATION
Concerning expectation 259
EXPENSES
Controlling expenses 379
EXPERIENCE
Describing a lack of work experience 528
EXTRA
Making an extra effort 262
EYES
Allergic problems with the eyes 483
FACTS
Arguing about the facts 37
Knowing something after the fact 113
FAILURE
Excuses for failure or offense 536
FAMILIES
Describing family relationships 314
Family solidarity 315
FAR
Describing a place that is not too far away 720
FARES
Asking about bus and subway fare 695
Paying a taxi fare 711
FAST
Concerning speed in a taxi 707
FAST-FOOD
A fast-food clerk asking where the food will be eaten 396
A fast-food clerk delivering an order 402
A fast-food clerk offering food items 401
A fast-food clerk taking an order 395
Complaining about a fast-food order 403
Ordering drinks at a fast-food restaurant 398
Placing an order for fast-food products 397
Special instructions for a fast-food clerk 399
Telling where a fast-food order will be eaten 400
FATE
Blaming something on fate or destiny 112
FAULTS
Admitting your errors 148
FEEDING
Instructions to a babysitter about feeding and bedtime 611
FEELING
When someone is cold and unfeeling — informal 87
Encouraging a guest to feel at home 216
Expressing general feelings of illness 485
Feeling cool or cold 253
Feeling warm or hot 252
Making a visitor feel welcome and comfortable 214
The sense of touch 302
When you feel like vomiting 487
When you feel out of place 289
When you feel you are not wanted 266
FIGHT
Starting a fight 185
FINAL
A taxi driver identifying the final destination 706
FINALLY
When you finally arrive after being late 210
FINANCIAL
When someone is in debt 79
When you are out of money 78
A bank teller greeting a patron 365
Asking about foreign exchange 373
Asking about loans at a bank 378
Asking about payment plans in a store 569
Asking about sales and money-off coupons 388
Attitudes toward spending money 381
Basic requests to a personal banker 371
Concerning a bank account 372
Controlling expenses 379
Financial arrangements with a babysitter 612
Financing a car 604
General banking matters 369
Requesting a loan from a banker 377
Spending a lot of money 380
Answers to “How did you find out?” 52
A hotel desk clerk finding out a guest’s preferences 743
An automobile dealer finding out what you want 600
Describing a place that is difficult to find 717
Finding things in a department store 559
Telling a babysitter how to reach you 608
FINISHING
Bringing a conversation to an end 59
Ending a conversation abruptly 20
Signaling the end of a conversation 18
A postal clerk bringing a transaction to an end 581
Adjourning a meeting under parliamentary procedure 544
Bringing a telephone call to an end 655
Encouraging someone to finish a drink 455
Ending a project 551
Instructing children to finish eating 324
Stating that something is settled 106
FIRE
Life and death emergencies — fire 768
FLIGHTS
Announcing changes in an airline flight 682
Describing types of airline flights 677
Eating and drinking on an airplane 686
On an airplane 685
Questions a passenger might ask about an airline flight 676
Rescheduling an airline flight 679
FLORISTS
Ordering flowers from a florist 591
Questions a florist might ask a customer 592
FLOWERS
Ordering flowers from a florist 591
Questions a florist might ask a customer 592
FLYING
Announcing changes in an airline flight 682
Asking about frequent flyer mileage 681
At the airport boarding gate 684
Eating and drinking on an airplane 686
On an airplane 685
Questions a passenger might ask about an airline flight 676
Questions a passenger might ask of an airline ticket agent 678
FOOD
A fast-food clerk asking where the food will be eaten 396
A fast-food clerk delivering an order 402
A fast-food clerk offering food items 401
A fast-food clerk taking an order 395
A waiter or waitress offering dessert 439
About payment for a meal in a restaurant 441
Announcing a meal 317
Asking about a meal 316
Asking about payment at a grocery store 385
Asking about payment for goods ordered over the telephone 669
Asking about specific items on a restaurant menu 426
Asking for a diner’s opinion of a meal 437
Asking for a table at a restaurant 413
Asking for the bill in a restaurant 440
Asking what is for dinner 465
Asking when a meal will be ready 464
Blessing the food 319
Blessing the food 468
Complaining about a fast-food order 403
Concerning additional servings of food 470
Concerning food allergies when ordering at a restaurant 428
Concerning passing food at the table 469
Concerning pizza delivery 410
Concerning seating in a restaurant 414
Concerning smoking in a restaurant 415
Concerning the payment of a bill in a restaurant 442
Explaining that someone else will join you at a restaurant 416
Indicating readiness to order a meal at a restaurant 425
Instructions to a babysitter about feeding and bedtime 611
Making a complaint in a restaurant 432
Offering someone a bit of food 467
Offering someone a small portion of food 298
Ordering drinks at a fast-food restaurant 398
Ordering food to be taken out 434
Ordering wine in a restaurant 431
Placing an order at a bakery for something to drink 460
Placing an order for baked goods 459
Placing an order for fast-food products 397
Questions asked of a restaurant customer 421
Reciting special meal offers for the day 419
Requesting additional servings in a restaurant 430
Requesting something to drink at a restaurant 422
Requesting that certain foods not be served to you in a restaurant 427
Requests to have uneaten food wrapped so it can be taken home 435
Special instructions for a fast-food clerk 399
Special orders in a bakery 462
Stating when food will be ready 466
Taking out a bakery order or eating it in the shop 461
Taking your order 404
Telling how a steak is to be cooked in a restaurant 429
Telling where a fast-food order will be eaten 400
The taste of foods 297
When a babysitter gets hungry 609
When a restaurant is out of some item 420
When you are invited to an informal meal in a home 206
When your food is brought to the table in a restaurant 436
FOREIGN
Asking about foreign exchange 373
Information about foreign exchange rates 374
When you do not understand what a foreign visitor has said 122
FORGETTING
Forgetfulness 75
Expressions for a forgotten word or name 245
FORGIVENESS
Asking for forgiveness 151
Forgiveness — informal 153
Simple forgiveness 152
FORMS
Questions found on surveys and forms 522
FREQUENT
Asking about frequent flyer mileage 681
FRIENDS
Expressing friendship 53
Expressions used to make friends at a bar or café 56
Inviting a friend for a drink or coffee 12
Buying drinks with friends 448
Expressions used with friends at a bar asking about drinks 450
FRIGHT
Expressing fright 291
FRUSTRATION
When a parent is frustrated with a child’s behavior 362
FUEL
Greetings from a gasoline station attendant 726
Making requests to a gasoline station attendant 727
Running out of gasoline 731
Expressing sympathy at a funeral or wake 163
FURNITURE
Concerning furniture or carpeting 326
FUTILITY
Concerning futility 549
GAMES
Expressions used in children’s games 343
GASOLINE
A gasoline station attendant offering service 729
A gasoline station attendant pointing out problems 730
Greetings from a gasoline station attendant 726
Making requests to a gasoline station attendant 727
Running out of gasoline 731
Telling a gasoline station attendant about car problems 728
GATE
At the airport boarding gate 684
GENERAL
General greetings 2
A taxi driver asking general questions 705
Expressing general feelings of illness 485
General banking matters 369
General exclamations 234
General questions for a rental agent 751
General questions when boarding a bus 696
Miscellaneous expressions used by a postal clerk 580
Requesting general merchandise at a drugstore 574
GIFT
Getting a purchase gift wrapped in a store 570
GLASS
Requesting a glass or bottle of beer 445
GOOD
Concerning a child’s use of good manners 364
Concerning good vision 304
Congratulating someone for doing a good job 161
Enforcing good table manners 471
Instructing a child in good posture 356
Instructing children on good table manners 321
Making the best of a bad situation 111
Returning someone’s good wishes 136
Saying good night 332
When someone is in good health 475
Simple good-byes 21
Saying good-bye to departing guests 233
Saying good-bye — informal 141
Saying good-bye — polite 140
GOOD NIGHT
Saying good night 332
GOODS
Asking about payment for goods ordered over the telephone 669
Placing an order for baked goods 459
GRADES
Asking about grades 342
GRASS
Employer to lawn-care worker 642
Instructions to lawn-care worker 643
Lawn-care worker to employer 644
GREETINGS
After you have greeted someone 6
General greetings 2
Greeting a person you haven’t seen in a long time 4
Greetings for various times of the day 3
Simple greetings 1
Expressions used to make friends at a bar or café 56
A bank teller greeting a patron 365
A hotel desk clerk greeting a guest 740
A postal clerk greeting a customer 575
A salesperson greeting a customer 554
After greeting a visitor 213
An automobile dealer greeting a customer 599
Greetings for visitors 211
Greetings from a gasoline station attendant 726
Greetings from a waiter or waitress 417
GROCERY
Asking about payment at a grocery store 385
Asking for change at a grocery store 391
Asking questions at the grocery store service counter 393
Getting grocery store purchases to the car 394
Making special requests to a bag packer at a grocery store 387
When supplies run out at a grocery store 384
GROWTH
Concerning a child’s growth and development 347
GUESSING
Concerning a premonition 260
A hotel desk clerk finding out a guest’s preferences 743
A hotel desk clerk greeting a guest 740
Encouraging a guest to be independent 219
Encouraging a guest to feel at home 216
Mingling with other guests 220
Offering a guest a seat 217
Questions asked of departing guests 232
Saying good-bye to departing guests 233
Steering a guest to a particular room 218
What a guest says to a host or hostess 221
GUIDANCE
Statements made to a guidance counselor or therapist 516
HAIRCUTS
A barber or hairdresser asking about a man’s haircut 635
A barber or hairdresser giving instructions to the client 636
Requesting a man’s haircut 633
Requests and inquiries to a barber or hairdresser 632
Responses from a barber or hairdresser 634
HAIRDRESSERS
A barber or hairdresser asking about a man’s haircut 635
A barber or hairdresser asking for payment 637
A barber or hairdresser giving instructions to the client 636
Payment to a barber or a hairdresser 638
Requests and inquiries to a barber or hairdresser 632
Responses from a barber or hairdresser 634
HAPPINESS
Expressing your state of health and happiness 7
Expressing enthusiasm for life 280
When someone is carefree 282
When someone is content 281
When someone is very happy — idioms 279
When someone looks very happy 278
HARASSING
When someone is harassing you — angry and direct 188
When someone is harassing you — rude 189
HARD
Concerning the deceptively difficult 547
Concerning the impossible 548
Describing a place that is difficult to find 717
Difficulties with seeing 303
Difficulty in hearing 293
Explaining why you are having difficulty in a new job 535
Complaining about lost or damaged luggage 680
Excuses for failure or offense 536
Statements about sexual and physical abuse 518
HARSH
Explaining harsh justice 196
HEAD
Describing a pain in the head 488
HEARING
Concerning ears or hearing 296
Difficulty in hearing 293
Hearing loud and soft sounds 295
Lacking an ear for music 294
HEAT
Concerning the temperature in a taxi 709
Feeling warm or hot 252
HEATER
Describing plumbing problems — water heater 629
HELP
When you are helpless to help — rude 204
HELPING
Giving advice to someone whose life is too busy 70
Offering help to someone 61
A salesperson offering help to a customer 555
Advising the driver of a car 722
Asking for help at the scene of an accident 763
Asking someone about injuries received in an accident 765
Dealing with an injured person at the scene of an accident 764
Explaining that you will attend to someone soon 138
Expressions used by a telephone directory assistance operator 662
Offering additional help to a customer 558
Offering care to a sick person 491
Offering merchandise to a customer 557
Offering someone help and advice 274
Offering to help a telephone caller 654
Requesting a telephone number from directory assistance 656
Requests for help from a police officer 772
Statements made to a guidance counselor or therapist 516
Statements made to a marriage counselor 519
HELPLESS
When you are helpless to help — rude 204
HIGHWAY
Problems on the highway 733
Getting your medical history 494
HOLD
Putting a telephone caller on hold 650
Taking a call off hold 652
HOME
Encouraging a guest to feel at home 216
Preparing to leave home 228
Requests to have uneaten food wrapped so it can be taken home 435
Stating when you will return home 229
When you are invited to an informal meal in a home 206
HOMEWORK
Concerning a child’s homework 360
Getting ready to study or do homework 335
HOPELESS
Concerning futility 549
HOSPITALS
Questions for the hospital patient 509
Talking to a hospital patient 508
HOSTS
Preparing to leave a host or hostess 230
What a guest says to a host or hostess 221
HOT
Feeling warm or hot 252
HOTELS
A hotel desk clerk finding out a guest’s preferences 743
A hotel desk clerk greeting a guest 740
Asking about payment at a hotel 747
Checking out of a hotel 746
Completing the hotel check-in 749
Listing the special rules at a hotel 748
Questions asked of a hotel clerk 745
Requesting a larger room at a hotel 742
Requesting a room for one at a hotel 741
Special requests at a hotel 744
HOUR
The time is fifteen minutes past the hour 128
The time is fifty minutes past the hour 131
The time is forty-five minutes past the hour 130
The time is forty minutes past the hour 129
The time is on the hour 125
The time is ten minutes past the hour 127
Asking about store hours 553
Asking about store hours over the telephone 666
Banking hours 375
HOUSE
House-cleaner to employer 641
Instructions for a house-cleaner 640
Praising a house-cleaner 639
HUMAN
A prospective employee to a human resources or personnel director 525
An employee to a human resources or personnel director 526
Complaining to a human resources or personnel director 527
HUNGER
Expressing hunger 299
Stating that you are hungry 463
When a babysitter gets hungry 609
HURRY
Telling someone to hurry 540
HURT
Excuses for failure or offense 536
Statements about sexual and physical abuse 518
Telling the doctor about a pain in the back 496
HURTFUL
When someone is very annoying or hurtful 174
IDEAS
Asking for a diner’s opinion of a meal 437
Concerning a premonition 260
Concerning expectation 259
IDENTIFYING
A taxi driver identifying the final destination 706
Identifying smells 300
IGNORANCE
Expressing ignorance 109
ILLNESS
Asking a doctor about a medical problem 507
Concerning catching a disease 492
Describing a pain in the head 488
Describing being exhausted or worn out 490
Describing dizziness 489
Explaining that you are cured of a health problem 512
Explaining that you are receiving medical care 511
Explaining that your health is improving 510
Expressing general feelings of illness 485
Expressing mild discomfort owing to illness 486
Expressions a doctor uses about medicine and tests 506
Getting your medical history 494
Important things to tell a doctor 505
Offering care to a sick person 491
Questions a doctor asks of a patient 493
Questions for the hospital patient 509
Talking to a hospital patient 508
Telling the doctor about a pain in the back 496
Telling the doctor about allergies 504
Telling the doctor about bleeding 498
Telling the doctor about bowel problems 502
Telling the doctor about sleep problems 503
Telling the doctor about soreness 497
Telling the doctor about various pains and problems 499
Telling the doctor about vomiting 501
Telling the doctor how long you have been ill 500
Telling the doctor what happened 495
When you feel like vomiting 487
IMMIGRATION
Entering the United States through customs and immigration 687
IMPORTANT
Important things to tell a doctor 505
When someone is preparing for an important event — clichés 264
IMPOSSIBLE
Concerning the impossible 548
IMPROVING
Explaining that your health is improving 510
INDEPENDENT
Encouraging a guest to be independent 219
INDIFFERENCE
Expressing indifference 114
INFIDELITY
Statements made about infidelity 520
INFORMAL
Encouraging someone to be less aggressive — informal 86
Starting an informal conversation 42
When you are invited to an informal meal in a home 206
A police officer seeking information 773
Information about an entertainment event 590
Information about foreign exchange rates 374
Medical warnings and advice found on product labels 514
Requesting additional information from a telephone solicitor 671
Special information about lodgings 756
INJURIES
Asking someone about injuries received in an accident 765
Dealing with an injured person at the scene of an accident 764
INQUIRING
A teller inquiring about the size of bills that you want 376
An automobile dealer finding out what you want 600
Asking someone about injuries received in an accident 765
Asking what has happened at the scene of an accident 762
Inquiring about someone’s health or well-being 478
Questions a passenger might ask about an airline flight 676
Requests and inquiries to a barber or hairdresser 632
INSOLENCE
When someone has been insolent or rude — firm response 167
When someone has been insolent or rude — rude response 168
When someone has been insolent or rude — shocked response 166
INSTALLATION
Requesting telephone service or installation 661
INSULTING
Insulting a coward 170
Sexually phrased insults and retorts 312
INTELLIGENCE
When someone has underestimated your intelligence 191
INTENTIONS
Asking someone’s intentions 184
INTERRUPTIONS
Interrupting a telephone call with other business 651
When someone interrupts with an opinion 192
When you are interrupted by a telephone solicitor 670
INTERVENTION
When someone makes an unwelcome intervention 182
INTERVIEWS
A prospective employee to a prospective employer during an interview 523
An employer to a prospective employee during an interview 524
Trying to intimidate a police officer — (not recommended) 736
INTRODUCTIONS
After you have been introduced to someone 15
Introducing a secret 72
Introducing someone to someone else 13
When you have just been introduced to someone 14
Meeting children 346
INVITATIONS
Inviting a friend for a drink or coffee 12
Inviting someone to dance 57
Inviting someone to talk 43
Asking about an invitation you have received 207
Inviting a visitor to come in 212
Inviting a visitor to stay for dinner 215
Inviting an annoying person to leave 173
Inviting an employee into a private office for a reprimand 533
When you are invited to an informal meal in a home 206
ITEMS
Directing attention to an object 40
A fast-food clerk offering food items 401
Asking about specific items on a restaurant menu 426
Demanding to be given an object 263
When a restaurant is out of some item 420
When supplies run out at a grocery store 384
JOBS
Concerning an easy task or employment position 529
Congratulating someone for doing a good job 161
Encouraging someone to keep working at a job 541
Explaining why you are having difficulty in a new job 535
JOIN
Explaining that someone else will join you at a restaurant 416
JOURNEYS
Asking about a long bus trip 693
Asking about a long train trip 689
Concerning a journey or vacation 739
When someone is leaving on a journey 737
JUSTICE
Explaining harsh justice 196
KEEPING
Instructions about keeping a secret 73
Making plans to keep in touch with someone 24
Promising to keep a secret 74
Encouraging someone to keep working at a job 541
KEEPING OUT
Telling someone to stay away or keep out 183
KITCHEN
Instructions given to children in the kitchen 318
KNOWING
Knowing something after the fact 113
Starting a conversation with someone you know well 224
When you do not know what to say 292
LABELS
Medical warnings and advice found on product labels 514
LACKING
Describing a lack of work experience 528
Lacking an ear for music 294
LANGUAGES
Asking if someone speaks a particular language 119
When you do not speak a particular language 120
LARGE
Requesting a larger room at a hotel 742
Requesting large or small bills when cashing a check 367
LATE
Apologizing for being late 208
Explaining why one is late 209
Knowing something after the fact 113
When you finally arrive after being late 210
LAUNDERER
A dry cleaner or a launderer offering responses to complaints 619
A dry cleaner or launderer offering services 617
Making a complaint to a dry cleaner or launderer 618
Placing an order with a dry cleaner or a launderer 616
LAWN
Employer to lawn-care worker 642
Instructions to lawn-care worker 643
Lawn-care worker to employer 644
LEAVING
Leaving a place 23
Taking leave of someone 22
Asking a child to leave people alone 354
Asking a child to leave things alone 353
Asking for permission to leave a place — polite 139
Asking someone to leave your property alone 186
Asking to be left alone 177
Asking to leave the dinner table early 323
Excusing oneself from the table 473
Inviting an annoying person to leave 173
Leaving things as they are 238
Preparing to leave a host or hostess 230
Preparing to leave home 228
Questions asked of departing guests 232
Saying good-bye to departing guests 233
When departing 231
When someone is leaving on a journey 737
LESS
Encouraging someone to be less aggressive — informal 86
Regarding something less than what was desired 267
LET
Offering to let someone enter in front of you 134
LETTERS
Expressions used in business letters 143
LIBRARIES
A library desk clerk’s responses 622
Questions for a librarian 620
At the service counter of a library 621
LIFE
Giving advice to someone whose life is too busy 70
Expressing enthusiasm for life 280
Life and death emergencies — accidents 770
Life and death emergencies — fire 768
Life and death emergencies — medical 771
Life and death emergencies — violence 769
When someone is resigned to life as it is 283
LIFEGUARDS
A lifeguard’s instructions to swimmers 624
Questions for a lifeguard 623
LIMITS
On being pushed to the limit of your patience 271
LISTENING
Getting someone to listen to you 39
LISTING
Listing the special rules at a hotel 748
Giving instructions to someone you’ve lent something to 71
Asking about loans at a bank 378
Requesting a loan from a banker 377
LOCATION
Leaving a place 23
Asking about the location of a rest room in a public building 433
Asking about the location of some place 667
Asking about transportation to a particular place 716
Asking for directions to a specific place 715
Describing a messy place 247
Describing a place that is a long way away 719
Describing a place that is difficult to find 717
Describing a place that is not too far away 720
Describing a place that is quite distant 718
Locating things in a supermarket 383
What to say when in a crowded place 227
LODGING
Additional costs in the rental of lodgings 755
Checking out of a hotel 746
Complaining about lodgings 759
Completing the hotel check-in 749
Concerning payment of rent 761
General questions for a rental agent 751
Questions about rules in rental lodging 753
Requesting a larger room at a hotel 742
Responding to a tenant’s complaints about lodgings 760
Special information about lodgings 756
LONG
Greeting a person you haven’t seen in a long time 4
Asking about a long bus trip 693
Asking about a long train trip 689
Describing a place that is a long way away 719
Telling the doctor how long you have been ill 500
LOOKING
Asking why someone looks so unhappy 273
Observing that someone looks disorderly 476
When someone does not look well 479
When someone looks very bad 477
When someone looks very happy 278
When you are just looking and not buying 561
LOOKING FOR
A police officer seeking information 773