We are neglecting three vital communication habits
Expect less from technology and more from people
Important relationships are being trumped by people you barely know
Hypercommunication is the problem, not the solution
It’s an excuse for Neanderthal behavior
Don’t pin the tail on the donkey
Many questions make conversations worse
8: Ignore Your (Telltale) Heart
It wants you to talk without a plan
You are messing around with far too many issues already
Protect what matters by letting go of what doesn’t
Stop trying to impose your will on tough communicators
Bring a stick to a knife fight
Do last what you want to do first
Just because you can talk about something doesn’t mean that you should
Most conversations are exciting for all the wrong reasons
16: Give People What They Want