Introduction
1. Patti Waldmeir, “Why Justice Needs PR,” Financial Times, June 16, 2003.
2. In Re Pilot Project For Electronic News Coverage in Indiana Trial Courts, Indiana Supreme Court, Case No. 94S00-0605-MS-166, Footnote 19, May 2006.
Chapter 1
1. Thomas Lee, “Target strives to patch its image after huge data security breach,” Minneapolis Star Tribune, December 27, 2013.
2. Greg Keenan, “Toyota to go on media blitz,” Globe and Mail, January 31, 2010.
3. Ronald D. White, “Company scrambles to defend its image; BP works frantically to contain a public relations as well as an ecological disaster,” Los Angeles Times, May 1, 2010, 18A.
4. Jack Ewing, “Volkswagen Names New Porsche Chief, Promoting from Within,” The New York Times, October 1, 2015, B2.
5. Click Detroit, “12 biggest auto recalls,” at http://www.clickondetroit.com/consumer/automotive/biggest-auto-recalls/16928110.
Chapter 2
1. Malcolm Gladwell, “The Engineer’s Lament,” The New Yorker, May 4, 2015, http://www.newyorker.com/magazine/2015/05/04/the-engineers-lament.
2. Moriah Balingit, “How Washington Became the Busiest Training Ground for Scandal PR,” The Washington Post, October 29, 2015, https://www.washingtonpost.com/lifestyle/magazine/how-washington-became-the-nations-busiest-training-ground-for-scandal-pr/2015/10/27/1eb482e6-6b6c-11e5-b31c-d80d62b53e28_story.html.
Chapter 3
1. Gogel, Suresh, Crisis Management: Master the Skills to Prevent Disasters (Global India Publications Pvt Ltd, 2009) page 28.
2. Burson-Marsteller, “2011 Crisis Preparedness Study,” http://www.slideshare.net/BMGlobalNews/crisis-preparedness-study-2011.
3. International Association of the Measurement and Evaluation of Communication, “Barcelona Principles Relaunched-Result of Cross Industry Collaboration,” September 2015, http://amecorg.com/2015/09/barcelona-principles-2-0-launched-result-of-cross-industry-collaboration.
Chapter 4
1. Associated Press, “Oil rig explodes off La.; 11 missing, 17 hurt,” April 22, 2010.
2. United States Coast Guard, “On Scene Coordinator Report Deepwater Horizon Oil Spill,” https://www.uscg.mil/foia/docs/dwh/fosc_dwh_report.pdf.
3. Maureen Hoch, “New Estimate Puts Gulf Oil Leak at 205 Million Gallons,” PBS NewsHour, August 2, 2010, http://www.pbs.org/newshour/rundown/new-estimate-puts-oil-leak-at-49-million-barrels/.
4. Jessica Durando, “BP’s Tony Hayward: I’d Like My Life Back,” USA Today, June 1, 2010, http://content.usatoday.com/communities/greenhouse/post/2010/06/bp-tony-hayward-apology/1#.VjtTr-k-vl0.
5. http://www.bp.com/en/global/corporate/press/press-releases/bp-confirms-that-transocean-ltd-issued-the-following-statement-today.html; retrieved from CrisisResponsePro, at https://www.summitas.com/officearticle/20964104.
6. http://www.bp.com/en/global/corporate/press/press-releases/BP-offers-full-support-to-transocean-after-drilling-rig-fire.html; retrieved from CrisisResponsePro, at https://www.summitas.com/officearticle/21964204.
7. http://www.bp.com/en/global/corporate/press/press-releases/bp-offers-sympathy-to-the-families-of-those-lost-in-the-us-oil-rig-fire.html; retrieved from CrisisResponsePro, at https://www.summitas.com/officearticle/23964404.
8. Rebecca Singer, “Hayward tells BBC that PB was making it up day-to-day,” Marketplace, November 9, 2010, http://www.marketplace.org/2010/11/09/business/bbc-world-service/hayward-tells-bbc-bp-was-making-it-day-day.
9. Monica Langley, “Inside Target, CEO Gregg Steinhafel Struggles to Contain Giant Cybertheft,” The Wall Street Journal, Feb. 18, 2014, http://www.wsj.com/articles/SB10001424052702304703804579382941509180758.
10. Retrieved from CrisisResponsePro; https://corporate.target.com/press/releases/2013/12/target-confirms-unauthorized-access-to-payment-car.
11. Ibid.
12. Ibid.
13. https://corporate.target.com/press/releases/2013/12/target-confirms-unauthorized-access-to-payment-car; retrieved from CrisisResponsePro, at https://www.summitas.com/officearticle/19901512.
14. Gina Kolata, “A Sea Change in Treating Heart Attacks,” The New York Times, June 15, 2015, A1.
15. Retrieved from CrisisResponsePro; https://www.summitas.com/officeblog/18385146498337818586.
16. Mike Riggs, “Gunman Killed, Multiple Victims in Mass Shooting at Washington, D.C.’s Navy Yard,” CityLab, http://www.citylab.com/crime/2013/09/live-updates-shootings-washington-dcs-navy-yard/6901/.
17. Marc Santora, “Doctor in New York City Is Sick with Ebola,” The New York Times, October 23, 2014, A1.
18. James Haggerty, In the Court of Public Opinion: Winning Strategies for Litigation Communications, 2nd ed. (Washington, DC: American Bar Association, 2009), 277.
Chapter 5
1. Louis V. Gerstner Jr., Who Says Elephants Can’t Dance: Inside IBM’s Historic Turnaround (HarperBusiness, 2002), 42–43.
2. William Manchester, The Last Lion, Vol. 2, Alone (New York: Laurel Trade Paperback Edition, 1988), 32.
3. Ibid., 34.
4. Brent Schlender and Rick Tetzeli, Becoming Steve Jobs: The Evolution of a Reckless Upstart into a Visionary Leader (New York: Random House 2015).
5. Jack Ewing, “Volkswagen Reaches Deal in U.S. Over Emissions Scandal,” The New York Times, April 21, 2016, https://www.nytimes.com/2015/09/23/business/international/volkswagen-diesel-car-scandal.html?_r=0.
6. Frank Jordans, “EPA: Volkswagon Thwarted Pollution Regulations For 7 Years,” CBS Detroit, The Associated Press, September 21, 2015.
7. David Morgan, “West Virginia engineer proves to be a David to VW’s Goliath,” Reuters, September 23, 2015, http://www.reuters.com/article/us-usa-volkswagen-researchers-idUSKCN0RM2D720150924.
8. http://media.vw.com/release/1064/; retrieved from CrisisResponsePro, at https://www.summitas.com/officearticle/181928509.
9. Retrieved from CrisisResponsePro; https://www.summitas.com/officearticle/201928409.
10. David Barstow, “Vast Mexico Bribery Case Hushed Up by Wal-Mart After Top Level Struggle,” The New York Times, April 21, 2012, http://www.nytimes.com/2012/04/22/business/at-wal-mart-in-mexico-a-bribe-inquiry-silenced.html.
11. Jessica Wohl and Elinor Comlay, “Wal-Mart Shaken by Bribery Probe, Shares Plunge,” Reuters, April 23, 2012, http://www.reuters.com/article/us-walmart-idUSBRE83L0C820120424?feedType=RSS&feedName=topNews&rpc=71.
12. Miguel Bustillo and David Luhnow, “Wal-Mart Ups The Defenses,” The Wall Street Journal, April 24, 2012, https://www.wsj.com/articles/SB10001424052702303592404577364123757598002.
13. http://news.walmart.com/news-archive/2012/04/21/walmart-statement-in-response-to-recent-new-york-times-article-about-compliance-with-the-us-foreign-corrupt-practices-act; retrieved from CrisisResponsePro, at https://www.summitas.com/officearticle/21982004.
14. Aruna Viswanatha and Devlin Barrett, “Wal-Mart Bribery Probe Finds Few Signs of Major Misconduct,” Wall Street Journal, October 19, 2015, http://www.wsj.com/articles/wal-mart-bribery-probe-finds-little-misconduct-in-mexico-1445215737.
15. CrisisResponsePro (subscription required), https://www.summitas.com/officearticle/23879312.
16. CrisisResponsePro (subscription required), https://www.summitas.com/officearticle/22877712.
17. CrisisResponsePro (subscription required), https://www.summitas.com/officearticle/22879712.
18. CrisisResponsePro (subscription required), https://www.summitas.com/officearticle/11887601.
Chapter 6
1. James Haggerty, In the Court of Public Opinion: Winning Strategies for Litigation Communications, 2nd ed. (Washington, DC: American Bar Association, 2009), 275.
2. Robert M. Yoder, “Someday They’ll Get Slick Willie Sutton,” The Saturday Evening Post, January 20, 1951, 17.
3. Drake Bennett, “Mortgage Fraud Prosecutors Pounce on a Small Bank,” BusinessWeek, January 31, 2013, http://www.bloomberg.com/news/articles/2013-01-31/mortgage-fraud-prosecutors-pounce-on-a-small-bank.
4. Gretchen Morgenstern, “A Tiny Banks Surreal Trip Through Fraud Prosecution,” New York Times, July 19, 2015, http://www.nytimes.com/2015/07/19/business/a-tiny-banks-surreal-trip-through-a-fraud-prosecution.html.
5. Gentile v State Bar of Nevada, 501 U.S. 1030, 1043 (1991).
6. Ken Lombardi, “Tracy Morgan: Can’t Believe Wal-Mart Blaming Him for Crash Injuries,” CBSNews, September 30, 2014, http://www.cbsnews.com/news/tracy-morgan-cant-believe-walmart-blaming-him-for-crash-injuries/.
7. http://www.usatoday.com/story/life/tv/2014/09/29/walmart-blames-tracy-morgan-for-not-wearing-seatbelt/16444487/; retrieved from CrisisResponsePro, at https://www.summitas.com/officearticle/291308209.
8. http://www.cnn.com/2014/09/29/justice/tracy-morgan-crash/index.html; retrieved from CrisisResponsePro, at https://www.summitas.com/officearticle/301312809.
9. Josh Eidelson, “Saks Claims It Has the Right to Discriminate Against Transgender Employees,” BusinessWeek, January 9, 2015, http://www.bloomberg.com/bw/articles/2015-01-09/saks-and-company-in-legal-fight-over-transgender-former-employee.
10. Chris Geidner, “Human Rights Campaign Takes Action Against Saks Fifth Avenue Over LGBT Policies,” BuzzFeedNews, January 8, 2015, https://www.buzzfeed.com/chrisgeidner/human-rights-campaign-takes-action-against-saks-fifth-avenue?utm_term=.kkEg48MYJ8#.wijEj8YG28.
11. Human Rights Campaign, “Saks Fifth Avenue Doubles Down on LGBT Discrimination,” January 14, 2015, http://www.hrc.org/press/saks-fifth-avenue-doubles-down-on-lgbt-discrimination.
12. CrisisResponsePro (subscription required), https://www.summitas.com/officearticle/261563901.
Chapter 7
1. Matt Lynley, “Andreessen Horowitz Just Raised a 15 Billion Fund,” Business Insider, January 31, 2012, http://www.businessinsider.com/andreessen-horowitz-just-raised-a-15-billion-fund-2012-1.
2. Robert J. Szczerba, “15 Worst Tech Predictions of All Time,” Forbes, January 5, 2015, http://www.forbes.com/sites/robertszczerba/2015/01/05/15-worst-tech-predictions-of-all-time/#287c3ee25c19.
3. James Haggerty, In the Court of Public Opinion: Winning Strategies for Litigation Communications, 2nd ed. (Washington, DC: American Bar Association, 2009), 241–242.