Amabile, Teresa, 164
Ashforth, Blake, 77
assignments, accepting or rejecting, 5
attribution errors, 53
awareness, 203
body language, 52, 72, 130, 192, 195
bosses, 43–50. See also managers and management
maintaining motivation and, 165–172
making yourself available to employees, 159–164
managing remote direct reports and, 143–150
questions they should ask themselves, 151–158
temporal boundaries and, 78
emotional/mental health and, 75–76
explaining to your family, 28–29
physical and social, 77
setting with other people, 16–17
boundary-crossing activities, 77
brainstorming sessions, 119–124
taking virtual, with colleagues, 57
technology-free, 92
in virtual off-sites, 129
visual, during video calls, 96–97
calendaring software, 21
candor, 48
celebrating wins, 15, 157, 195–196
Chamorro-Premuzic, Tomas, 191–197
chat windows, 117–118, 131–132
children, 25–29, 77–78, 117. See also kids
explaining your work to, 28–29
across multiple time zones, 201–202
software for, 20
colleagues
conflict resolution with, 51–60, 63
giving them the benefit of the doubt, 53
work-together dates with, 37
commitment, 27
communication, 3. See also video calls
about sensitive issues, 205–210
about your accomplishments, 62–63
accusatory language in, 209
acknowledging previous statements in, 137
body language in, 52, 72, 130, 192, 195
brainstorming sessions and, 119–124
brief vs. clear, 193
demonstrating commitment in, 27
difficulties of remote, 52
encouraging conversations and, 212–213
focus and, 13
frequency of with employees, 160–161
informal, 57
planning for, 33
for relationships building, 28
revamping for remote work, 154–155
setting boundaries around, 76
strategic, 153
written, 195
commuting, 36
conflict, 48
avoiding and resolving, 63
dos and don’ts in resolving, 57–58
conversations, structured, 212–213
Cropley, Mark, 85
cultural differences, 55, 66, 67
managing teams across time zones and, 199–204
culture
feeling excluded from, 211–215
decision making, 121
digital infrastructure, 19–24, 28, 48–49
reducing screen time and, 89–93
“out of office” replies with, 78
setting boundaries and, 76
video calls vs., 99
in virtual coaching, 174
emotional and mental health
reducing screen time and, 89–93
underperformance and, 182
compassion and, 204
in meetings, 116, 119–120, 123
off-sites and, 128
expectations, 16–17, 45–46, 144–145
explaining your work to, 28–29
video calls and, 117
fatigue, 44, 84. See also emotional and mental health
Fernández-Aráoz, Claudio, 70
Ferrazzi, Keith, 43–50, 144, 145–146, 147
flexibility, 2, 26–27, 79, 202
Flores, Gloria, 213
boundaries with others and, 16–17
in conflict resolution, 54
effort required for, 34
on the most important work, 78–79
on relationships in virtual meetings, 106–107
video calls and, 96
in virtual coaching, 175
Furl, Brent, 84
The Future of Happiness (Blankson), 85–86
generosity, 47
Genesis Advisers, 45
getting your work done, 62
Google Drive, 20
Greenblatt, Stephen, 36
health, 6
Hinds, Pamela, 52–53, 54, 55, 56
home offices, 16
setting up, 27
virtual tours of, 56
homeostatic value, 84
hotspots, 22
household chores and errands, 13, 16–17, 36–37, 77–78
humor, 64
inertia, 167
information exchange, 2
interpersonal dynamics, 152
It’s Not the How or the What but the Who (Fernández-Aráoz), 70
kids, 25–29, 77–78, 117. See also children
knowledge flows, 146
laptops, 23
Learning to Learn and the Navigation of Moods (Flores), 213
Loehr, Jim, 84
managers and management, 7. See also bosses
helping employees succeed and, 155–156
making yourself available to employees, 159–164
managing remote direct reports, 143–150
office hours for, 161
McChrystal, Stanley, 36
meetings, 7
across multiple time zones, 201
agendas for, 107
brainstorming sessions, 119–124
focus and, 13
getting participation in, 108–112
guiding, 138
personal-professional check-ins during, 46, 106
regularity of, 45
mentors and mentoring, 67–68, 173–177
Merck, 194
Molinsky, Andy, 113
Mortensen, Mark, 52, 54, 55, 56, 144, 145, 146, 147
celebrating wins and, 15
engagement and, 164
helping employees succeed and, 155–156
MURAL, 201
Norway, workaholism in, 83
office hours, 161
outdoors, getting time in the, 36–37, 86, 92
performance
demonstrating your value and, 4–6
diagnosing problems in, 180–183
managing poor performers and, 179–187
raising sensitive issues about, 206
play, 167
Poll Everywhere, 131
potential, 167
power strips, 23
praise, 150
priorities
focusing on the most important work, 78–79
structuring the work day around, 13
privacy, 27
problem solving, 7, 163, 168–169
exercise and, 38
focusing on the most important work and, 78–79
The Progress Principle (Kramer), 14
purpose, 167
reflection, 171
relationships, 2
allocating time for, 28
bonding between remote colleagues, 211–215
building around the work, 6
conflict resolution and, 51–60
establishing, 26
physical distance and, 49
work-together dates and, 37
resources, digital infrastructure and, 19–24
Ringelmann, Max, 136
Ringelmann effect, 136
rituals, 162
transitions between work and personal time and, 31–34
Rydstedt, Leif, 85
Saunders, Elizabeth Grace, 11–17, 31–34, 61–64, 89–93
Schwartz, Tony, 84
screen sharing, 21
The Sleep Revolution (Huffington), 83–84
social networking, 22
specialization at work, 5
stability, 162
strategic communication, 153
strategy, thinking about, 156–157
structured conversations, 212–213
The Swerve: How the World Became Modern (Greenblatt), 36
teams
fostering cohesion in, 203–204
managing across time zones, 199–204
raising sensitive issues with, 205–210
reducing screen time and, 89–93
for remote interviews, 69
for virtual off-sites, 126–127, 130–132
time budgets, 78
time management
for meetings, 108
relationship management and, 28
saying “no” and, 5
setting working hours and, 12–13
software for, 21
transition times and, 31–34, 77
tone of voice, 209
interpersonal, building, 46–47
online games to build, 213–215
upregulation, 84
value, demonstrating your, 1–7, 14–15, 26, 61–64
in video calls, 137
to your boss, 47
video calls, 27, 59–60. See also meetings
asking questions in, 139
being present and mindful in, 115–116
breakout rooms in, 122–124, 130–131
coaching with, 174
with direct reports, 146
elevating your presence in, 113–118
eye contact in, 114
framing in, 115
managing underperformance and, 183–184
multitasking during, 97
office hours with, 161
using a strong voice in, 114–115
voting in, 131
video links, 146
virtual contracts between you and your boss, 44
virtual off-sites, 125–133, 204
virtual unconscious bias, 195
Watkins, Michael, 45
Wi-Fi, 22
work ethic, 27
working remotely
Zijlstra, Fred, 85
Zoom, 127