CONTENTS

Why the Word “Boss”?

Chapter 1   Being a Great Boss

Chapter 2   Do You Have What It Takes?

Chapter 3   Delegate and Elevate™

Chapter 4   Surrounding Yourself with Great People

Chapter 5   Leadership, Management and Accountability (LMA)

Chapter 6   The Five Leadership Practices™

Chapter 7   The Five Management Practices™

Chapter 8   The Quarterly Conversation

Chapter 9   The Four People Issues

Chapter 10   A Final Word on People

Tools Summary

Additional Resources

Acknowledgments

About the Authors