Show Your Work, The Payoffs and How-To’s of Working Out Loud by Bozarth, Jane -- Read -- Imperial Library of Trantor

Index

Cover Contents Title Copyright Introduction

Call it What you Like Showing Your Work Isn’t New Showing Your Work Isn’t Mystical It’s Not Just for “Knowledge Workers” Before Anyone Says “Yes, But...” No One Said it All Had to Be Public No One Said it Had to Be Instagram Finally: Showing Your Work is Not About “Information”

Benefits to Organizations

Increased Efficiencies Overcoming Traditional Organizational Communication Traps Learning from Mistakes Preserving Institutional Knowledge Improving Public Perception and Awareness of Work and Effort Better Customer Service Reducing Space Between Leaders and Others Other Benefits of Showing Work Organizational Communication Case Study: Nasa’s Monday Notes Benefits to Organizations?

Workers: What’s In It For You?

Establishing Credibility/Expertise Raising Your Profile Improving Performance Creating Dialogue Getting Help/Saving Time/Not Reinventing The Wheel Getting Help: Author’s story Getting Help: New Ways of Working and Communicating at Yammer Replacing Résumé with Something More Meaningful Explaining Your Thinking Helps You Learn Teaching Others Improves Practice Reflection Improves Practice An Aside: Tips for Becoming More Reflective Exercise 1 Exercise 2 Exercise 3 Paying it Forward Benefits to You

What Is Knowledge? and Why Do People Share It?

What is Knowledge? Three Views But Why Would People Share What They Know? Other Reasons? True Story: “I Care and Want to Help” Share is The New Save And Finally

“This Is How I Do That.”

Topiaries Doctors in Surgery Wearing Google Glass Detailed Branching E-Learning Scenario Cookies Become A Business Making an RSA-Style Video “This is What I Do All Day”: Médicins Sans Frontiérs/Doctors Without Borders “This is How I Spent This Day”: Designing A Mobile APP “This is What I Do”: The Consultant “This is How I Decided”: Visual Design Choices “This is How I Decided”: Yammer “This is What I Did Today”: Attending A Conference “This is What I Learned Today”: Attending A Webinar “This is How I Learned That”: How I Taught Myself... “This is Why I Learned That”: New Employee Onboarding “This is How I Learned That”: Using New Web Tools “This is How A Government Agency Shows its Work”: The UK Ministry of Justice Digital Services Blog “This is How I Created That”: Matt Guyan “This is What I Did”: Demofest “This is What I Did”: How I Solved A Problem “This is What I Did, and Why”: Bruno Winck and UX Design “This is How The Collaborative Project Looks”: A Large Aluminum Manufacturer Engages in Narrating Work. Brian Tullis and Joe Crumpler Offer an Example in One of Their Presentations. “This is What I Did”: My Portfolio “This is What I Can Do”: Résumé “Here’s Something From My Work I Think Might Be Useful to Others”: David Byrne “What are You Working on Right This Second?”: Snapshots of Working Days “Showing Workflow”: 2 Approaches to Organizing A Conference “Showing Workflow”: Storyboarding My Thesis “Showing Workflow”: The Evolution of A Painting “Showing Workflow”: Sketchnoting to Show ... Sketchnoting “Showing Workflow”: Two Approaches to Planning A Book “Showing Workflow”: Book Layout

Learning & Development

What’s L&D’s Role? What Does Learning Look Like? What Can L&D Do? For Example? For Example? For Example? Fill New Roles Support Serendipity L&D Needs to Narrate Work, Too Lead By Example Here’s Your Chance to Show What L&D Can Do Showing Learning Spawns New Learning

How?

Ship It Name Things Platforms, Templates, Formats How Not to Do it? Don’t Overformalize or Overengineer Consider The Value of Making Things Public Tools and Strategies Video Remember to Turn the Recorder On Draw a Picture Worker Concerns Evaluating Efforts Wenger Value-Creation Story Worksheet Leaders Need to Show Their Work, Too Case: The Social Coo Be Honest: Are You Ready? What Do You Need to Do? What Works? Lessons Learned Some Realities When? Just Do It The End Ask The Right Questions

Index End User License Agreement

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