It's the Way You Say It · Becoming Articulate, Well-Spoken, and Clear by Fleming, Carol -- Read -- Imperial Library of Trantor

Empty Language Problem #1 Empty Language Problem #2 Improving Your Vocabulary with Your Ears Vocabulary Building with Your Eyes Other Vocabulary Sources

Speaking Your Mind Effectively

Self-Expression vs. Communication

Offering a Gracious Response

What If You Don’t Want to Encourage Conversation? The Incredible Transformational Power of Gracious Language Story #1 Story #2 Story #3

I Wanna Be Articulate!

A Real Problem The Judgment Mumbling Substandard Usage Omitted Speech Sounds The “T” at the End of a Word Dropping the “G” Linking Some Small Details Improving Articulation Fronting

CHAPTER 5 Unifying Your Verbal and Nonverbal Messages

Carrying Yourself with Confidence How You Carry Yourself How You Look When You Talk Making Eye Contact Showing Your Interest Becoming Approachable

Select SOFTEN Search

Short Person, Big Message

Nonverbal Communication Vocal Communication

CHAPTER 6 Let’s Talk Business!

Expertise Attitudes and Standards Communication Skills Are You a Professional Voice User? Making an Impressive Self-Introduction The Intelligent Interview

Preparing for the “Last Three Feet” Some Communication Tips for Dale

Leave Me Voice Mail, and Let Me Tell You How

The Beginning The Message The Closing

Getting Your Point Across

The Speaker The Listeners More Challenging Circumstances

Smooth Small Talk

The Basics of Chatting Politeness Don’t Share Your Problems Having a Purpose Social or Business? Looking Closely at Conversation Free Information Think about Business Bridges Making an Exit Noise and Your Voice Move Away from the Noise The Last Word about Small Talk

Speaking in Front of People

Make Friends with Your Audience Leave as Little to Chance as Possible Eye Contact Content Organization Projection Speech Clarity

You Plus PowerPoint

The Opening The Material The Noncompete Principle The Delivery Tell a Story

It Is the Way You Say It!

If You Have Read This Book … What I Have Learned A Final Word

Resources

Hearing Yourself as Others Hear You Completing a Vocal Self-Evaluation

Your Checklist

Getting External Feedback on Your Communication Communication Evaluation

Acknowledgments Notes A Note about the Author’s Other Publications Index About the Author