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Index
Cover
Frontmatter
1. Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena
2. The Role and Implications of the Internet in Healthcare Delivery
3. Self-Service and E-Education: The Relationship to Self-Directed Learningself-directed learning
4. Stakeholder Expectations of Service Quality in a University Web Portal
5. Cybermediation in the Tourism and Travel Industries
6. Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites
7. Experiences of Users from Online Grocery Stores
8. The Virtual Shopping Aisle: More or Less Work?
9. The Customer Rules and Other e-ShoppingE-shopping Myths
10. Internet Banking: An Interaction Building Channel for Bank-Customer Relationships
11. Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty
12. Web-Based Self-Service Systems for Managed IT Support: Service Provider Perspectives of Stakeholder-Based Issues
13. An Explanatory Model of Self-Service on the Internet
Backmatter
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