The First-Time Manager by BELKER, Loren B. -- Read -- Imperial Library of Trantor

Index

Contents Preface to the Seventh Edition Acknowledgments Introduction Part One: So You’re Going to Manage People

1. The Road to Management 2. Starting Out 3. Building Trust and Confidence 4. Show Your Appreciation 5. Being an Active Listener 6. The New Manager’s Job and Pitfalls to Avoid 7. Dealing with Your Superiors 8. Choosing a Managerial Style of Your Own

Part Two: Tackling Your New Duties

9. Building a Team Dynamic 10. Management Versus Leadership 11. Managing Problem Employees 12. Hiring and Interviewing 13. Training Team Members 14. Managing Change: Dealing with Resistance 15. Disciplining the Employee 16. “Oh My God! I Can’t Fire Anyone!” 17. Having a Legal Awareness

Part Three: Working with People, Building Relationships, and Managing Risks

18. No Secrets 19. The Human Resources Department 20. The Current State of Loyalty 21. Is There Such a Thing as Motivation? 22. Understanding Risk Inclination 23. Encouraging Initiative and Innovation 24. Improving Outcomes 25. The Generation Gap 26. Managing Remote Employees 27. Social Media in the Workplace

Part Four: Job Descriptions, Performance Appraisals, and Salary Administration

28. Writing Job Descriptions 29. Doing Performance Appraisals 30. Salary Administration

Part Five: Improving and Developing Yourself

31. Having Emotional Intelligence 32. Developing a Positive Self-Image 33. Managing Your Own Time 34. The Written Word 35. The Grapevine 36. Your Best Friend: Delegation 37. A Sense of Humor 38. Managing, Participating in, and Leading Meetings 39. Taking Center Stage: The Role of Public Speaking in Your Career 40. A Few Body Language Insights

Part Six: The Complete Person

41. Coping with Stress 42. Having Balance in Your Life 43. A Touch of Class

Conclusion Index