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Index
Cover
Copyright
Contents
Acknowledgments
About the Website
Foreword, by Eric Morgan
Introduction
Chapter 1: Systems Librarianship 101: Defining Systems Librarianship
Library Skills and Communication
Yes, You Are a Systems Librarian
Establishing Competencies
Systems Librarians As Change Agents
Chapter 2: Systems Librarianship 102: Desktop Software You May Need to Master
Open Source Software
Operating Systems
Productivity Software
Web Browsers
Chapter 3: Systems Librarianship 103: Web Applications You May Need to Master
Web Design
Programming
Cloud Computing
Virtual Reference
Chapter 4: Systems Librarianship 104: Other Technical Areas You May Need to Master
Integrated Library System Management
Mobile Computing
Networking
Troubleshooting
Antivirus and Workstation Security
Miscellaneous Issues
Chapter 5: Organization of Knowledge
Inventorying
Licensing
Support Information
Statistics
Documentation
Chapter 6: Research Techniques
Resources
Techniques
Dealing With Technical Support
The Support Interview
Researching Technology Purchases
Chapter 7: Networking
Online Discussion Groups
Social Networks
Interest Groups
Associations and Conferences
Informal Networks
Developing Networking Skills
Collaboration
Chapter 8: Instruction Techniques
Adult Learners
Training Techniques
Training Staff
Training Patrons
Ad Hoc Opportunities
Setting Up Sessions
Online Training
Screencasts and Video Blogs
Setting Boundaries
Chapter 9: Independent Study
Online Classes and Tutorials
Community College and Computer Training Center Classes
Local Workshops
Library Schools
Self-Education
Current Awareness
Funding Training Opportunities
Chapter 10: Administration and Management
Creating a Technology Plan
Buying Software
Managing Systems Staff
Chapter 11: Integrated Library System Migration
Selecting a Vendor and/or Product
Data Cleanup
Staff Training
Computer Upgrades
Patron Training
Usability Testing
Changing Over
Chapter 12: Life Lessons
Finding a Job
Branching Out
Negotiating a Promotion (or a Raise)
Technostress
Ethics
Conclusion
Appendix A: Accidental Systems Librarian Survey
Appendix B: Recommended Reading
Appendix C: Websites
About the Author
Index
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