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Index
Cover
Title Page
Copyright
About the Author
Contents
Map of Italy
Introduction
Key Facts
Chapter 1: Land and People
• Geography
• Climate and Weather
• Population
• Regions and Cities
• A Brief History
• Postwar Italy
• Government
• Politics
• Economic Life
Chapter 2: Values and Attitudes
• Family First
• Feelings and Emotions
• The Church
• Tolerance
• Bella Figura
• Loudness
• Order and Hierarchy
• Garbo
• Relationships
• Campanilismo and the Piazza
• Bureaucracy–The Fourth Estate
• Being Furbo
• Conclusion
Chapter 3: Festivals and Traditions
• Main Italian Public Holidays
• The Festive Year
• Annual Vacations
• Local Holidays
• Carnevale
• The Palio
• Name-Days
• Saints
• Behavior in Church
• Superstition
• Conclusion
Chapter 4: Making Friends
• Esterofilia
• Close-Knit Circles
• Commitments
• Jealousy
• Power
• Invitations
• Gift Giving
• Social Clubs
• Bars and Nightlife
• Conclusion
Chapter 5: Daily Life
• Housing
• Shopping
• Education
• Military Service and the Armed Forces
• Finding a Job
• Marriage
• Birth
• Money and Banking
• Keeping Healthy
Chapter 6: Time Out
• Eating and Drinking
• Dress
• Outdoor Life
• Football as a Way of Life
• Seeing the Sights
• Festivals
• Museums and Art Galleries
• Monuments
• Music and Theater
• Cinema
Chapter 7: Getting Around
• Air Travel and Entry to Italy
• Police Registration
• The Ubiquitous Bollo
• Residency
• Public and Private Transport
Chapter 8: Business Briefing
• Business in Italy
• Company Structure and Organization
• Company Finance and Corporate Governance
• Labor Relations
• Planning
• Leadership
• Decision-Making
• Teamworking
• Motivation
• The Overall Language of Management
• Feedback and Managing Disagreement
• Communication Styles
• Making Contact
• Business Hours
• Preparing For Your Visit
• The First Meeting
• Making a Presentation
• Meetings and Negotiating Skills
• Business Entertaining
Chapter 9: Communicating
• Language Skills
• The Media
• Telephones
• The Postal Service
• Conversazione
• Gender Issues
• Conclusion
Further Reading
Acknowledgments
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