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Index
Cover
More Praise for Pushback
Title Page
Copyright
Dedication
Foreword
Preface
Chapter 1: Why Push Back?
Women Leaders Get There by Asking
Women's Distaste for Negotiating
The Cost of Not Asking for What We Want
Pushback and Economic Power
Young Women and Pushback
Women and Negotiating—a Natural Fit
A Four-Step Model of Negotiation
Shoot for the Moon
Chapter 2: Find Your Pushback Style
Trust Your Gut
Your Body of Knowledge
Meet Your Inner Risk Taker
Make a Plan and Make a Start
Won't We Be Punished?
Pushback and You
Your Personal Pushback Style
Do You See Pushback as a Challenge or a Threat?
Go Get It!
Chapter 3: Prepare Psychologically
Who Do You Think You Are?
Your Negotiating Roots
The Locus of Control
Good Girls Don't Ask
The Relationship Trap
How Do You Do Conflict?
The Effect of Fact Finding on Emotion
What Do You Want and Why?
Know Your Power
Find Invisible Guides
Attitude's Role in Aptitude
Role-Play
Get in the Mood
Channeling Your Own Emotions
Look for the Dual Agenda
Go For It!
Chapter 4: Do Your Homework
A Tiered Approach to Preparation
Asking Is Also About Conceding … or Is It?
Practice or Perish!
Chapter 5: Maneuvering Through the Conversation
Understand the Architecture of Deal Making
Open the Conversation Assertively
Set the Pace
Think Co-Investment
Court Your Counterpart
Establish Your Credibility
Anticipate Pushback
Be a Relentless Problem Solver
Appeal to Their Sense of Fairness
Appeal to a Higher Power
Say It Like They'd Say It
Call on Your Conviction
Exercise Silence
Use Your Body
Reach for Expansive, Deepening Questioning
Calling on Delays
De-escalate Deadlocks
Conceding
Managing Bullying and Belittling
Close the Deal
Never Undervalue Your Power
Chapter 6: Follow Up
Do Your Own Postmortem
Initiate a Feedback Exchange
Confirm the Terms
Mulling a Decision Over
Handling “No”
Hear “No” as “Not Yet”
Stay Oriented Toward the Positive
Stay in the Game
Don't Drop the Connection
Don't Be Afraid to Toughen Up
Keep Expanding the Pie
It's a Small World After All
Never Stop Building the Trust
Chapter 7: Push Back to Own Your Career
Overcoming Inertia
See Yourself as a Change Agent
Go Ahead, Be an Opportunist
Be in the Service Business
Leave Some Room to F%$* It All Up
Mentors, Sponsors, and Sages
Refusing, Rebuffing, and Saying “No”
Move Ice Cubes, Not Icebergs
A Model of Continual Improvement
Because No One Else Will Do It for You …
Acknowledgments
About the Author
Index
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