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Contents
Acknowledgments
Introduction
Story and Practice
Chapter 1: What Is Motivation?
Energize
Encourage
Exhort
The Facts on Motivation
Raising Expectations
COO and President—Colleen Barrett
Energize
Chapter 2: Exemplify
Powerful Message
The Right Example
Example First
Warrior—Colonel David H. Hackworth
Chapter 3: Communicate
Forging a Relationship
Quest for Authenticity
Speak as a Leader
Listen for Understanding
Learn from What You See and Hear
Act on What You Have Learned
CEO and Author—Frances Hesselbein
Author and Peace Activist—Thich Nhat Hanh
Chapter 4: Challenge
Make the Challenge Clear
Entrepreneurs—Zingerman’s (Ari Weinzweig and Paul Saginaw)
Encourage
Chapter 5: Empower
Duty to Delegate
Empowerment as Liberation
Entrepreneur—Sam Walton
Entrepreneur and Philanthropist—Earvin "Magic" Johnson
Chapter 6: Coach
Culture of Coaching
Wanting to Do the Work
Coaching Matters
Coach—Pat Summitt
Chapter 7: Recognize
A Matter of Recognition
Need for Affirmation
The Power within
Entrepreneur—Mary Kay Ash
Exhort
Chapter 8: Sacrifice
Heroic Sacrifice
Building the Organization the Hard Way
Question the Value of Sacrifice
The Greater the Cause
Warrior—Crazy Horse
Chapter 9: Inspire
A Reason to Believe
Finding Inspiration
Inspired Leadership
Giving Hope
Explorer—Sir Ernest Shackleton
Epilogue
Leadership Responsibility
Employee Responsibility
Motivation Handbook
Raising and Fulfilling Expectations for Your People
Raising and Fulfilling Your Own Expectations
Notes
Introduction
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Motivation Handbook
Citations for Chapter Opening Quotes
Index
About the Author
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