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Index
Foreword
Preface
Acknowledgments
Introduction
The Opening to a Book about Openings
Your First Step Matters Most
The New World of Business Relating
Purpose-Driven Icebreakers Trump the Trite
The Power of Preparation
Extroverts Don’t Own Ice Breaking
The Effectiveness of Perfectly Phrased Questions
How to Use This Book
Section 1 WHY: Purpose-Driven Icebreakers
Perfect Phrases to Highlight the Conversation or Meeting Topic
Perfect Phrases to Uncover Assumptions, Desires, and Expectations
Perfect Phrases to Get People to Focus on Outcomes
Perfect Phrases to Build Rapport
Perfect Phrases to Inspire Collaboration
Perfect Phrases to Pique Curiosity in Your Message
Perfect Phrases to Expand Limited Mindsets
Perfect Phrases to Transform Resistance
Perfect Phrases to Inspire People to Share Resources and Support
Perfect Phrases to Get People Asking Good Questions
Perfect Phrases to Initiate Spontaneous Interaction
Perfect Phrases to Encourage Engagement and Participation
Perfect Phrases to Encourage Openness, Authenticity, and Airing Concerns
Perfect Phrases to Initiate Feedback
Perfect Phrases to Initiate Creative Brainstorming
Perfect Phrases to Add Levity to a Conversation or Meeting
Perfect Phrases to Get Current Since the Last Conversation or Gathering
Perfect Phrases to Give a Conversation or Meeting Overview
Perfect Phrases to Learn about People
Perfect Phrases to Help People Remember Names
Perfect Phrases to Uncover Strengths and Talents
Perfect Phrases to Inspire Performance Excellence
Perfect Phrases to Acknowledge Someone Going through Major Change
Perfect Phrases to Acknowledge Challenges from Change
Perfect Phrases to Introduce Sensitive Subjects
Section 2 HOW: Method-Driven Icebreakers
Perfect Phrases to Break the Ice with Questions
Perfect Phrases to Break the Ice with Humor
Perfect Phrases to Break the Ice with Self-Disclosure
Perfect Phrases to Break the Ice with General Observations
Perfect Phrases to Break the Ice with Introductions
Perfect Phrases to Break the Ice with Business Cards and Name Tags
Perfect Phrases to Break the Ice with Listening Phrases
Perfect Phrases to Break the Ice with Appreciation
Perfect Phrases to Break the Ice with Interest
Perfect Phrases to Break the Ice with Stories
Perfect Phrases to Break the Ice with Activities
Section 3 WHO: People-Driven Icebreakers
Perfect Phrases to Break the Ice When Interviewing Job Candidates
Perfect Phrases to Break the Ice with New Employees
Perfect Phrases to Break the Ice with New Colleagues and Associates
Perfect Phrases to Break the Ice with Supervisors and Leaders
Perfect Phrases to Break the Ice with People Lower on Your Org Chart
Perfect Phrases to Break the Ice with Industry Professionals
Perfect Phrases to Break the Ice with Service People
Perfect Phrases to Break the Ice with Suppliers
Perfect Phrases to Break the Ice with Potential Strategic Partners
Perfect Phrases to Break the Ice with Potential Customers and Clients
Perfect Phrases to Break the Ice with Gatekeepers
Perfect Phrases to Break the Ice with Competitors
Perfect Phrases to Break the Ice with People from Other Cultures
Perfect Phrases to Break the Ice with People with Disabilities
Perfect Phrases to Break the Ice When You Have a Disability
Perfect Phrases to Break the Ice with People Who Can Help You Succeed
Section 4 WHAT: Topic-Driven Icebreakers
Perfect Phrases to Break the Ice by Talking about Weather
Perfect Phrases to Break the Ice by Talking about Recreation and Hobbies
Perfect Phrases to Break the Ice by Talking about Clothes
Perfect Phrases to Break the Ice by Talking about Professional Sports
Perfect Phrases to Break the Ice by Talking about Family
Perfect Phrases to Break the Ice by Talking about Current Events
Perfect Phrases to Break the Ice by Talking about Movies and Entertainment
Perfect Phrases to Break the Ice by Talking about Books
Perfect Phrases to Break the Ice by Talking about Technology
Perfect Phrases to Break the Ice by Talking about Immediately Shared Experiences
Perfect Phrases to Break the Ice by Talking about Success
Perfect Phrases to Break the Ice by Talking about Possibilities
Perfect Phrases to Break the Ice by Talking about Mistakes and Learning Experiences
Perfect Phrases to Break the Ice by Talking about Desired Outcomes
Perfect Phrases to Break the Ice by Talking about Best Practices
Perfect Phrases to Break the Ice by Talking about Personality and Communication Styles
Perfect Phrases to Break the Ice by Talking about Personal Traits
Perfect Phrases to Break the Ice by Talking about What We’re Proud Of
Perfect Phrases to Break the Ice by Talking about Holidays
Perfect Phrases to Break the Ice by Talking about Preferences and Peeves
Perfect Phrases to Break the Ice by Talking about Attitudes
Perfect Phrases to Break the Ice by Talking about Words
Perfect Phrases to Break the Ice by Talking about Responsibility and Accountability
Perfect Phrases to Break the Ice by Talking about Doubts, Worries, and Concerns
Section 5 WHEN and WHERE: Situation and Location-Based Icebreakers
Perfect Phrases to Break the Ice at Networking Events
Perfect Phrases to Break the Ice at Professional and Industry Gatherings
Perfect Phrases to Break the Ice at Office Socials
Perfect Phrases to Break the Ice at Industry Parties
Perfect Phrases to Break the Ice at Lunch and Dinner Meetings
Perfect Phrases to Break the Ice at Board Meetings
Perfect Phrases to Break the Ice at Business Meetings
Perfect Phrases to Break the Ice at Association Meetings
Perfect Phrases to Break the Ice at Conferences
Perfect Phrases to Break the Ice at Training Events
Perfect Phrases to Break the Ice at New Employee Orientation—Employers
Perfect Phrases to Break the Ice at New Employee Orientation—Employees
Perfect Phrases to Break the Ice at Routine Staff Meetings
Perfect Phrases to Break the Ice at Intermittent Meetings
Perfect Phrases to Break the Ice at Procedural Update Meetings
Perfect Phrases to Break the Ice at Budget Meetings
Perfect Phrases to Break the Ice at Strategic Meetings
Perfect Phrases to Break the Ice at New Team Formation Meetings
Perfect Phrases to Break the Ice Online
Summary and Conclusion
Appendix Phrases to Find Partners and Form Groups
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