Log In
Or create an account ->
Imperial Library
Home
About
News
Upload
Forum
Help
Login/SignUp
Index
Cover
Frontmatter
1. Service Innovation & Design
A New Service Class Scheme for Service Innovation in Japanese Automation Industry
Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services
A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service Design
A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes
A Creed for Service Designers
Design Support System for Sightseeing Tours
Service Data Model in Design Support System for Sightseeing Tours
Design of a Localized Science Education Program for Cultivating an Intergenerational Community
How to Generate Sustainable Services?
Service Innovation for Reducing Food Adulteration Problem in Bangladesh
Challenges to Deploy Service Design in Organizations: Analysis Through “Scaling Up” Workshops
Generalized Service Process Expressed by Context-Free Grammar
Realization of Mobility as a Service in View of Ambient Intelligence
2. Smart Service Systems
Customer Experience in Traditional and Modern Retail Formats: A Case Study of Vietnam
A Combinatorial Auction-Based Approach to Staff Shift Scheduling in Restaurant Business
Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant
The Efficient Provision of Culture-Sensitive Services: A Modularization Approach
Nurse Bed Care Activity Analysis for Intelligent Training Service
An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh
3. Service Marketing
Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter
Building a Conceptual Preference Model Based on Personal Purchase Records for Retail Service Improvement
Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person
An Analysis of Key Factors of the “Omotenashi Consumption” in Restaurants
Structural Equation Modeling of Purchase Funnel
4. Human Factors and Service Engineering
Toward Sports Training Service with the Interactive Learning Platform
VR|ServE: A Software Toolset for Service Engineering Using Virtual Reality
Productivity Improvement and Stress Reduction by Showing Information to a Surveillance Worker
Skill Evaluation and Education Services for Bed-Care Nursing with Sliding Sheet with Regression Analysis
Kizkey Is the Key to a Better Care Service
Role of Servicing Activity Visualization in Quality Control Circle
Physiological Detection of Satisfaction for Services by Body Motion Wave Revealing Unconscious Responses Reflecting Activities of Autonomic Nervous Systems
The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction
Service Satisfaction and Consciousness-Attitude Gap for Foreign Tourists Visiting Japan
5. Theoretical Perspectives on Service
Service as Artifact: Reconsideration of Value Cocreation
Development of Conceptual Framework for Value Cocreation of Service Based on the Japanese Governmental Service Science Research Program
An Interactive Model for the Synthesis of Service Functions Through Use Processes
Statistical Estimation of Software Quality in Hospital Information System
A Consideration of the Pricing Structure of Aesthetic Services: An Example of Consumer Decision Making with Ambiguous Information
6. Social Problems in Service
Designing New Business Development Program Based on Systems Engineering Methodology with Participatory Systems Analysis in Small and Midsized Enterprise
Qualitative Simulation for Early-Stage Service Design
Impacts of Seasonal Factors on Travel Behavior: Basic Analysis of GPS Trajectory Data for 8 Months
Collaborative Innovation Centers (CICs): Toward Smart Service System Design
Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity Trading with Distributed Power Resources: An Experimental Economics Study
← Prev
Back
Next →
← Prev
Back
Next →