Healthcare Management by Rose T. Dunn -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Brief Contents Detailed Contents Preface Part I Stepping into Management

Chapter 1. The Supervisor’s Job, Roles, Functions, and Authority

Chapter Objectives The Healthcare Perspective The Demands of the Supervisory Position The Managerial Aspects of the Supervisory Position The Meaning of Management Managerial Functions and Authority Expect Surprises Benefits of Better Management Stepping into Management Summary Notes Review Questions Additional Readings Class Activity Case Study

Chapter 2. The Theories and History of Management

Chapter Objectives Industrial Revolution (1700s–1800s) Classical School (1800s–1950s) The Behavioral Movement (1920s–1950s) Human Resources School (1950–Present) Contemporary Management Theories (1940s–Present) Organizational Development (Late 1950s–Present) Entrepreneurial Theory (1970s–Present) Cultural Theory (1970s–Present) Theory C (2007–Present) Summary Note Review Questions Additional Readings Class Activities

Part II Connective Processes

Chapter 3. Decision Making

Chapter Objectives Programmed and Nonprogrammed Decisions The Importance of Decision-Making Skills Steps in the Decision-Making Process Avoiding Unethical Decisions Summary Review Questions Additional Readings Class Activity Case Study

Chapter 4. Coordinating Organizational Activities

Chapter Objectives The Meaning of Coordination Coordination, Cooperation, and Collaboration Difficulties in Attaining Coordination Coordination and Managerial Functions Coordination and Decision Making Coordination and Communication Dimensions of Coordination The Role of Coordinator Summary Review Questions Additional Readings Case Study

Chapter 5. Communicating

Chapter Objectives The Nature of Communication Communication Network Formal Channels Communication Media The Manager’s Role in Communication Barriers to Communication Overcoming Barriers to Improve Communication Effectiveness The Grapevine: The Informal Communication Network Summary Review Questions Additional Readings Class Activities Case Study

Appendix 5.1: Memo Examples

Poorly Written Memo Well-Written Memo

Appendix 5.2: Guidance for Better Communication

Language

Chapter 6. Legal Aspects of the Healthcare Setting

Chapter Objectives Liability Employee Litigation The Role of the Compliance Department Summary Notes Review Questions Additional Readings Class Activities

Chapter 7. Emerging Influences in Healthcare

Chapter Objectives The Force of Change Changing Occupations and Workforce Savvy Consumers and Satisfaction Changing Technology and Medicine Erratic Economic and Regulatory Environment Policies and Oversight Changing Staff Issues Changing Communication Methods Cost and Outcomes Summary Notes Review Questions Additional Reading Class Activity

Appendix 7.1: First-Time Management Blunders Appendix 7.2: The Manager’s Bookshelf

Part III Planning

Chapter 8. Managerial Planning

Chapter Objectives The Nature of Planning Forecasting Trends Supervisory Forecasts Benefits of Planning The Strategic Planning Process The Use of Objectives in Planning Monitoring the Effectiveness of the Strategic Plan Summary Notes Review Questions Additional Readings Class Activity Case Study

Appendix 8.1: Managers’ Input to Strategic Planning Process Appendix 8.2: Board of Trustees’ SWOT Comments Chapter 9. Tactical Considerations in Planning

Chapter Objectives The Supervisor as a Change Agent Planning Strategies Utilization of Resources Safe Environment Utilization of Space Utilization of Materials and Supplies Utilization of Workforce Summary Notes Review Questions Additional Readings Class Activity Case Study

Chapter 10. Planning Tools

Chapter Objectives Policies Procedures Methods Rules Organizational Manuals Programs and Projects Budgets Summary Review Questions Additional Readings Class Activities

Appendix 10.1: Policy and Procedure Template Appendix 10.2: Work Simplification Chapter 11. Time Management Techniques

Chapter Objectives Use of Time Time-Use Chart Managing Employees’ Time Summary Notes Review Questions Additional Readings Class Activities

Part IV Organizing

Chapter 12. Fundamental Concepts of Organizing

Chapter Objectives Formal Organization Theory Two Key Concepts Authority Line and Staff Span of Management Summary Review Questions Additional Readings Classroom Activity

Chapter 13. Division of Work and Departmentalization

Chapter Objectives Division of Work or Job Specialization Departmentalization Organizing at the Supervisory Level Departmental Organizational Structure Organization and Personnel Organizational Design Organizational Charts Summary Notes Review Questions Additional Readings Class Activity Case Study

Chapter 14. Delegation of Authority

Chapter Objectives The Meaning of Delegation The Scalar Chain (Chain of Command) The Process of Delegation Availability of Trained Subordinates Recognition Equality of the Three Essential Parts Centralization–Decentralization Continuum Achieving Delegation of Authority Organizational Maturity Delegation and General Supervision Advantages and Disadvantages of Delegation Summary Note Review Questions Additional Readings Class Activity

Chapter 15. Process and Quality Improvement and the Effect on Reorganization

Chapter Objectives Reorganization Quality’s Role as a Change Agent Reorganization Effects on Staff The Supervisor’s Role in Quality Management Tools to Assist with Reorganization or Process Improvement What Is Quality? Demonstrating Progress An Example of Six Sigma Six Sigma Versus Lean Versus Kaizen Reorganizing and Reengineering Downsizing Summary Notes Acknowledgments Review Questions Additional Readings Class Activity Case Studies

Chapter 16. Committees as an Organizational Tool

Chapter Objectives The Nature of Committees Functions of Committees Benefits of Committees Drawbacks of Committees The Effective Operation of a Committee The Committee Meeting Summary Note Review Questions Additional Readings Class Activity

Chapter 17. The Informal Organization

Chapter Objectives The Genesis of the Informal Group Benefits Derived from Groups Structure and Function of the Informal Organization The Supervisor and the Informal Organization Summary Review Questions Additional Readings

Part V Staffing: Human Resources Management

Chapter 18. The Staffing Process

Chapter Objectives The Staffing Function and the Human Resources Department Staffing and Legal Implications Functional Authority and the Human Resources Department The Supervisor’s Staffing Function Job Design The Organizing Side of Staffing Summary Notes Review Questions Additional Readings Class Activities

Chapter 19. The Selection Process

Chapter Objectives Early Assessment The Art of Interviewing The Employment Interview Evaluating the Applicant Testing the Applicant Diversity Making the Decision Summary Note Review Questions Additional Readings Class Activity

Chapter 20. Performance Appraisals and Position Changes

Chapter Objectives The Performance Appraisal System Performance Appraisal Methods Performance Appraisal Purposes and Timing Who Is the Appraiser? Performance Rating Preparing for the Interview The Appraisal Interview Proper Wages, Salaries, and Benefits Mentoring, Skill Building, and Succession Planning Promotion Summary Notes Review Questions Additional Readings Class Activity

Part VI Influencing

Chapter 21. Giving Directives and Managing Change

Chapter Objectives Characteristics of Good Directives Directing Techniques Explaining Directives General Supervision Compared with No Supervision Team Management Change and Influencing Summary Review Questions Additional Readings Class Activity

Chapter 22. Motivation

Chapter Objectives Theories of Motivation Models of Motivational Processes Perceptions, Values, and Attitudes Modifying Motivational Techniques Working with the Generations Temporary Workers Summary Notes Review Questions Additional Readings Class Activities

Appendix 22.1: One More Time: How Do You Motivate Employees?

“Motivating” with KITA Hygiene vs. Motivators

Appendix 22.2: Principles of Vertical Job Loading

Principal Motivators Involved Steps to Job Enrichment Concluding Note

Chapter 23. Morale

Chapter Objectives The Nature of Morale The Level of Morale Factors Influencing Morale The Supervisor’s Role in Morale The Effects of Morale Assessing Current Morale Summary Review Questions Additional Readings Class Activities Case Studies

Appendix 23.1: Sample Flex-Time Policy Appendix 23.2: University of Texas Medical Branch Telecommuting Agreement Chapter 24. Discipline

Chapter Objectives Organizational Discipline When Disciplinary Action Is Warranted Disciplinary Layoff or Suspension The Supervisor’s Dilemma The “Red-Hot Stove” Approach Discipline Without Punishment Right of Appeal Just Culture Summary Notes Review Questions Additional Readings Class Activity Case Studies

Chapter 25. Leadership

Chapter Objectives Leadership Theories Leadership Roles Leadership Style Energizing Staff Diversity Challenges Social Responsibility Summary Review Questions Additional Readings Class Activities Case Study

Part VII Controlling

Chapter 26. Fundamentals of Control and the Controlling Function

Chapter Objectives The Nature of Control Human Reactions to Control The Supervisor and Control The Anticipatory Aspect of Control Control Systems The Feedback Model of Control Closeness of Control Basic Requirements of a Control System Steps in the Supervisor’s Control Function Benchmarking Functions Closely Aligned with Controlling Data Analytics Additional Controls Summary Note Review Questions Additional Readings Class Activities Case Study

Chapter 27. Budgeting

Chapter Objectives The Nature of Budgeting and Budgetary Control The Supervisor’s Concern About Budgeting Numerical Terms in Budgeting Making the Budget The Supervisor’s Participation in Budgeting Budgeting Approaches Types of Budgets Preparing the Budget Other Budget Considerations Summary Notes Review Questions Additional Readings Class Activity Case Studies

Part VIII Labor Relations

Chapter 28. The Labor Union and the Supervisor

Chapter Objectives The Nuances of Unions Unionization and Labor Negotiations The Supervisor and the Shop Steward Employee-Friendly Legislation Summary Review Questions Additional Readings

Chapter 29. Handling Grievances

Chapter Objectives The Shop Steward’s Role The Supervisor’s Role Complaint Resolution at Nonunionized Organizations Summary Note Review Questions Additional Readings Class Activity

Glossary References Index About the Author

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