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Index
Title Page Table of Contents Copyright Dedication About the Authors Credits Foreword Preface What’s New in this Version How To Get the Most out of this Book How this Book Is Organized Part I: An Introduction to Project Communications Part II: Project Communication Tools by Knowledge Areas Part III: Project Communication Tools by Process Groups Part IV: Project Management BI & PMP® Exam Questions Introduction Chapter 1 - Introducing Project Communications Reviewing a Project Scenario Plan to Communicate, Communicate the Plan Understanding PMI's Project Management Knowledge Areas Understanding PMI's Project Managment Process Groups Introducing Agile Methodology Introducing Project Management Business Intelligence Summary Chapter 2 - Planning Project Communications Struggling with Proper Project Communication Planning Preventing Common Communication Problems Creating a Project Communication plan Understanding the Circle-of-Communications chart Defining the Project Communication Requirements Matrix Understanding the Role Report Matrix Developing Lessons-Learned Information Summary Chapter 3 - Working with Project Communications Interacting Face-to-Face Making Face-to-Face Communication Work Understanding the Value of Face-to-Face Communications Understanding Communication Links Understanding Stakeholder Risk Tolerance Level Preparing and Presenting Presentations Distributing Project Information Summary Chapter 4 - Exploring Foreign and Virtual Communications Preparing and Planning for Project Communications in Foreign Countries Business Travel Exploring Virtual Communications Summary Chapter 5 - Social Media and Project Management Communication Tools What is Social Media? Mapping Social Media tools to Project Management Process Groups Sharing project information Customers, Stakeholders, and Leadership on Social Media Social Media Experts Summary Part II Chapter 6 - Defining Communication Tools That Manage Project Integration Introduction to Agile project meetings Introduction to the Agile Product Vision Statement Introduction to the Project Charter Introduction to the Project Kick-off Meeting Intorduction to the Project Management Plan Introduction to the Project Meeting Minutes Introduction to the Project Status Meeting Introduction to the Project Status Report Summary Chapter 7 - Defining Communication Tools That Manage Project Scope Introduction to Agile Estimating Tools Introduction to Agile User Story Introduction to Agile User Story Backlog Introduction to the Business Case Introduction to the Customer Requirements Document Introduction to the Design Specification Document Introduction to the Executive Summary Introduction to the Feasibility Study Introduction to the System Requirements Document Introduction to the Work Breakdown Structure (WBS) Summary Chapter 8 - Defining Communciation Tools That Manage Project Time Introduction to the Baseline Schedule Introduction to the Gantt Chart Introduction to the Logic Network Diagram Introduction to the Project Schedule Summary Chapter 9 - Defining Communication Tools That Manage Project Costs Introduction to the Budget Spreadsheet Introduction to Earned Value Analysis Introductiopn to the Earned Value Estimating Tool Summary Chapter 10 - Defining Communication Tools That Manage Project Quality Introduction to the Comprehensive Test Plan Introduction to the Control Chart Introduction to the Design Specification Tool Introduction to the Quality Management Plan Introduction to the Quality Metrics Tool Introduction to the Scatter Chart Summary Chapter 11 - Defining Communication Tools That Management Human Resources Introduction to the Circle of Communication Chart Introduction to the Histogram Report Introduction to the Project Organization Chart Introduction to the Responsibility Matrix (RACI) Summary Chapter 12 - Defining Communcation Tools That Manage Communications Introduction to Agile Information Radiators Introduction to the Communication Plan Introduction to the Change Readiness Assessment Introduction to the Daily Progress Report Introduction to the Pareto Chart Introduction to the Project Calendar Introduction to the Project Presentation Introduction to the Spider Chart Introduction to the Stoplight Report Introduction to the Work Package Summary Chapter 13 - Communication Tools That Manage Risk Introduction to the Expected Monetary Value Tool Introduction to the Issue List Introduction to the Risk Assessment Introduction to the Risk Matrix Introduction to the Risk Model Introduction to the Risk Register Summary Chapter 14 - Communication Tools That Manage Procurement Introduction to the Document Control System Introduction to the Formal Acceptance Document Introduction to the Lessons-Learned Document Introduction to the Project Proposal Document Introduction to the User Acceptance Document Summary Chapter 15 - Defining Communication Tools for Working with Stakeholders Introduction to the Change Control Plan Introduction to the Change Request Form Introduction to the Dashboard Report Introduction to the Project Newsletter Introduction to the Stakeholder Register Introduction to the Stakeholder Management Plan Summary Part III Chapter 16 - Using Communication Tools in the Initiating Proces Mastering the Agile Product Vision Statement Mastering the Agile Estimating Tools Mastering the Agile User Story Mastering the Agile User Story Backlogs Mastering the Business Case Mastering the Circle-of-Communications Chart Mastering the Communication Plan Mastering the Customer Requirements Document Mastering the Document Control System Mastering the Executive Summary Mastering the Feasibility Study Mastering the Project Charter Document Mastering the Project Kick-off Meeting Mastering the Project Management Plan Mastering the Project Organization Chart Mastering the Project Proposal Plan Mastering the Quality Management Plan Mastering the Stakeholder Register Mastering the Stakeholder Management Plan Summary Chapter 17 - Using Communication Tools to Adminster the Planning Process Mastering the Change Readiness Assessment Mastering the Dashboard Report Mastering the Responsibility Matrix Mastering the Risk Model Process Summary Chapter 18 - Using Communication Tools in Plan and Develop Project Deliverables Mastering the Baseline Schedule Mastering the Change Control Plan Mastering the Comprehensive Test Plan Mastering the Design Specifications Mastering the Expected Monetary Value Mastering the Project Calendar Mastering the Project Schedule Mastering the System Requirements Mastering the Work Breakdown Structure Summary Chapter 19 - Using Communication Tools for Project Reporting during the Planning Process Mastering the Budget Spreadsheet Mastering Earned Value Analysis Tool Mastering the Earned Value Estimating Tool Mastering the Logic Network Diagram Mastering Quality Metrics Mastering Risk Register Mastering the Risk Matrix Mastering the Scatter Chart Summary Chapter 20 - Using Communication Tools in Executing and Controlling to Adminster the Project Mastering Agile Project Meetings Mastering the Change Request Form Mastering the Control Chart Mastering the Project Newsletter Mastering the Project Presentation Mastering Project Status Meetings Summary Chapter 21 - Using Communication Tools During the Exeucting and Controlling Process Mastering the Issues List Mastering the Project Meeting Minutes Mastering the Risk Assessment Form Mastering the Work Package Summary Chapter 22 - Using Communication Tools in Executing and Controlling Process to Report Project Information Mastering Agile Information Radiators Mastering Daily Progress Reports Mastering the Gantt chart report Mastering the Histogram Report Mastering the Pareto chart Mastering the Project Status Report Mastering the Spider Chart Mastering the Stoplight Report Summary Chapter 23 - Using Communication Tools in the Closeout Process Mastering the Formal Acceptance Document Mastering the Lessons-Learned Document Mastering the User Acceptance Document Summary Part IV Chapter 24 - Project Management Business Intelligence Introducing Business Intelligence as a tool for Project Communications Planning to use Business Intelligence as a Project Management Communications Tool The Project Management Business Intelligence Process Using Business Intelligence Reports Summary Chapter 25 - PMP Exam Questions For Project Communications Sample PMP(R) Exam Questions for Project Communications Summary Chapter 26 - Bibliography Chapter 27 - Appendix
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