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Index
Title Page
Table of Contents
Copyright
Dedication
About the Authors
Credits
Foreword
Preface
What’s New in this Version
How To Get the Most out of this Book
How this Book Is Organized
Part I: An Introduction to Project Communications
Part II: Project Communication Tools by Knowledge Areas
Part III: Project Communication Tools by Process Groups
Part IV: Project Management BI & PMP® Exam Questions
Introduction
Chapter 1 - Introducing Project Communications
Reviewing a Project Scenario
Plan to Communicate, Communicate the Plan
Understanding PMI's Project Management Knowledge Areas
Understanding PMI's Project Managment Process Groups
Introducing Agile Methodology
Introducing Project Management Business Intelligence
Summary
Chapter 2 - Planning Project Communications
Struggling with Proper Project Communication Planning
Preventing Common Communication Problems
Creating a Project Communication plan
Understanding the Circle-of-Communications chart
Defining the Project Communication Requirements Matrix
Understanding the Role Report Matrix
Developing Lessons-Learned Information
Summary
Chapter 3 - Working with Project Communications
Interacting Face-to-Face
Making Face-to-Face Communication Work
Understanding the Value of Face-to-Face Communications
Understanding Communication Links
Understanding Stakeholder Risk Tolerance Level
Preparing and Presenting Presentations
Distributing Project Information
Summary
Chapter 4 - Exploring Foreign and Virtual Communications
Preparing and Planning for Project Communications in Foreign Countries
Business Travel
Exploring Virtual Communications
Summary
Chapter 5 - Social Media and Project Management Communication Tools
What is Social Media?
Mapping Social Media tools to Project Management Process Groups
Sharing project information
Customers, Stakeholders, and Leadership on Social Media
Social Media Experts
Summary
Part II
Chapter 6 - Defining Communication Tools That Manage Project Integration
Introduction to Agile project meetings
Introduction to the Agile Product Vision Statement
Introduction to the Project Charter
Introduction to the Project Kick-off Meeting
Intorduction to the Project Management Plan
Introduction to the Project Meeting Minutes
Introduction to the Project Status Meeting
Introduction to the Project Status Report
Summary
Chapter 7 - Defining Communication Tools That Manage Project Scope
Introduction to Agile Estimating Tools
Introduction to Agile User Story
Introduction to Agile User Story Backlog
Introduction to the Business Case
Introduction to the Customer Requirements Document
Introduction to the Design Specification Document
Introduction to the Executive Summary
Introduction to the Feasibility Study
Introduction to the System Requirements Document
Introduction to the Work Breakdown Structure (WBS)
Summary
Chapter 8 - Defining Communciation Tools That Manage Project Time
Introduction to the Baseline Schedule
Introduction to the Gantt Chart
Introduction to the Logic Network Diagram
Introduction to the Project Schedule
Summary
Chapter 9 - Defining Communication Tools That Manage Project Costs
Introduction to the Budget Spreadsheet
Introduction to Earned Value Analysis
Introductiopn to the Earned Value Estimating Tool
Summary
Chapter 10 - Defining Communication Tools That Manage Project Quality
Introduction to the Comprehensive Test Plan
Introduction to the Control Chart
Introduction to the Design Specification Tool
Introduction to the Quality Management Plan
Introduction to the Quality Metrics Tool
Introduction to the Scatter Chart
Summary
Chapter 11 - Defining Communication Tools That Management Human Resources
Introduction to the Circle of Communication Chart
Introduction to the Histogram Report
Introduction to the Project Organization Chart
Introduction to the Responsibility Matrix (RACI)
Summary
Chapter 12 - Defining Communcation Tools That Manage Communications
Introduction to Agile Information Radiators
Introduction to the Communication Plan
Introduction to the Change Readiness Assessment
Introduction to the Daily Progress Report
Introduction to the Pareto Chart
Introduction to the Project Calendar
Introduction to the Project Presentation
Introduction to the Spider Chart
Introduction to the Stoplight Report
Introduction to the Work Package
Summary
Chapter 13 - Communication Tools That Manage Risk
Introduction to the Expected Monetary Value Tool
Introduction to the Issue List
Introduction to the Risk Assessment
Introduction to the Risk Matrix
Introduction to the Risk Model
Introduction to the Risk Register
Summary
Chapter 14 - Communication Tools That Manage Procurement
Introduction to the Document Control System
Introduction to the Formal Acceptance Document
Introduction to the Lessons-Learned Document
Introduction to the Project Proposal Document
Introduction to the User Acceptance Document
Summary
Chapter 15 - Defining Communication Tools for Working with Stakeholders
Introduction to the Change Control Plan
Introduction to the Change Request Form
Introduction to the Dashboard Report
Introduction to the Project Newsletter
Introduction to the Stakeholder Register
Introduction to the Stakeholder Management Plan
Summary
Part III
Chapter 16 - Using Communication Tools in the Initiating Proces
Mastering the Agile Product Vision Statement
Mastering the Agile Estimating Tools
Mastering the Agile User Story
Mastering the Agile User Story Backlogs
Mastering the Business Case
Mastering the Circle-of-Communications Chart
Mastering the Communication Plan
Mastering the Customer Requirements Document
Mastering the Document Control System
Mastering the Executive Summary
Mastering the Feasibility Study
Mastering the Project Charter Document
Mastering the Project Kick-off Meeting
Mastering the Project Management Plan
Mastering the Project Organization Chart
Mastering the Project Proposal Plan
Mastering the Quality Management Plan
Mastering the Stakeholder Register
Mastering the Stakeholder Management Plan
Summary
Chapter 17 - Using Communication Tools to Adminster the Planning Process
Mastering the Change Readiness Assessment
Mastering the Dashboard Report
Mastering the Responsibility Matrix
Mastering the Risk Model Process
Summary
Chapter 18 - Using Communication Tools in Plan and Develop Project Deliverables
Mastering the Baseline Schedule
Mastering the Change Control Plan
Mastering the Comprehensive Test Plan
Mastering the Design Specifications
Mastering the Expected Monetary Value
Mastering the Project Calendar
Mastering the Project Schedule
Mastering the System Requirements
Mastering the Work Breakdown Structure
Summary
Chapter 19 - Using Communication Tools for Project Reporting during the Planning Process
Mastering the Budget Spreadsheet
Mastering Earned Value Analysis Tool
Mastering the Earned Value Estimating Tool
Mastering the Logic Network Diagram
Mastering Quality Metrics
Mastering Risk Register
Mastering the Risk Matrix
Mastering the Scatter Chart
Summary
Chapter 20 - Using Communication Tools in Executing and Controlling to Adminster the Project
Mastering Agile Project Meetings
Mastering the Change Request Form
Mastering the Control Chart
Mastering the Project Newsletter
Mastering the Project Presentation
Mastering Project Status Meetings
Summary
Chapter 21 - Using Communication Tools During the Exeucting and Controlling Process
Mastering the Issues List
Mastering the Project Meeting Minutes
Mastering the Risk Assessment Form
Mastering the Work Package
Summary
Chapter 22 - Using Communication Tools in Executing and Controlling Process to Report Project Information
Mastering Agile Information Radiators
Mastering Daily Progress Reports
Mastering the Gantt chart report
Mastering the Histogram Report
Mastering the Pareto chart
Mastering the Project Status Report
Mastering the Spider Chart
Mastering the Stoplight Report
Summary
Chapter 23 - Using Communication Tools in the Closeout Process
Mastering the Formal Acceptance Document
Mastering the Lessons-Learned Document
Mastering the User Acceptance Document
Summary
Part IV
Chapter 24 - Project Management Business Intelligence
Introducing Business Intelligence as a tool for Project Communications
Planning to use Business Intelligence as a Project Management Communications Tool
The Project Management Business Intelligence Process
Using Business Intelligence Reports
Summary
Chapter 25 - PMP Exam Questions For Project Communications
Sample PMP(R) Exam Questions for Project Communications
Summary
Chapter 26 - Bibliography
Chapter 27 - Appendix
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