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Index
Acknowledgments Preface Introduction P ART 1 TEAM C HAPTER 1: Talk Concept Rules of Engagement Rule 1: Communicate Constantly Rule 2: Listen Attentively Rule 3: Separate Issues from People Operating Tactics Stories from the Field Case Study C HAPTER 2: Evaluate Concept Rules of Engagement Rule 1: Discuss Team Dynamics Rule 2: Set Expectations and Monitor Results Rule 3: Develop and Reevaluate a Personal Plan Operating Tactics Stories from the Field Case Study C HAPTER 3: Assist Concept Rules of Engagement Rule 1: Leverage Expertise Rule 2: Keep Teammates Accountable Rule 3: Provide Timely Feedback Operating Tactics Stories from the Field Case Study C HAPTER 4: Motivate Concept Rules of Engagement Rule 1: Identify Unique Motivators Rule 2: Positively Reinforce Teammates Rule 3: Celebrate Achievements Operating Tactics Stories from the Field Case Study P ART 2 FOCUS C HAPTER 5: Frame Concept Rules of Engagement Rule 1: Identify the Key Question Rule 2: Develop the Issue Tree Rule 3: Formulate Hypotheses Operating Tactics Stories from the Field Case Study C HAPTER 6: Organize Concept Rules of Engagement Rule 1: Develop a High-Level Process Map Rule 2: Create a Content Map to Test Hypotheses Rule 3: Design the Story Line Operating Tactics Stories from the Field Case Study C HAPTER 7: Collect Concept Rules of Engagement Rule 1: Design "Ghost Charts" to Exhibit Necessary Data Rule 2: Conduct Meaningful Interviews Rule 3: Gather Relevant Secondary Data Operating Tactics Stories from the Field Case Study C HAPTER 8: Understand Concept Rules of Engagement Rule 1: Identify the "So What(s)" Rule 2: Think Through the Implications for All Constituents Rule 3: Document the Key Insight on All Charts Operating Tactics Stories from the Field Case Study C HAPTER 9: Synthesize Concept Rules of Engagement Rule 1: Obtain Input and Ensure "Buy-in" from the Client Rule 2: Offer Specific Recommendations for Improvement Rule 3: Tell a Good Story Operating Tactics Stories from the Field Case Study Afterword Business School Applications Consulting Firm Applications Corporate Applications Outcomes of the Case Study (from Tim's Perspective) Outcomes of the Case Study (from Paul's Perspective) The TEAM FOCUS Rules of Engagement Index of Stories from the Field List of Illustrations Index
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