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Index
Cover
Title
Copyright
Dedication
CONTENTS
List of figures
List of tables
Notes on contributors
Preface
Introduction
PART I Foundations of trust
1 Reconsidering affect-based trust: A new research agenda
2 Reciprocal trust: A self-reinforcing dynamic process
3 Swift trust: state-of-the-art and future research directions
4 Distrust
PART II Levels of analysis
5 Determinants, consequences and functions of interpersonal trust within organizations: What is the empirical evidence?
6 Trust in teams: A review across levels
7 Cooperation and coordination: The role of trust in inter-organizational relationships
8 Multilevel trust: Antecedents and outcomes of trust at different levels
PART III Theories of trust
9 Why do people trust? Moving toward a more comprehensive consideration of the antecedents of trust
10 Trust and fairness
11 Social exchange theory: Where is trust?
12 Institutions and trust
13 Trust and contracts: Complements versus substitutes in business-to-business exchanges
14 The contributions of attribution theories to trust research
PART IV Trust repair
15 An interactive perspective on trust repair
16 Organizational trust repair
17 Trust and distrust: Their interplay with forgiveness in organizations
PART V Applications
18 ‘Right-touch’ trust: Thoughts on trust in healthcare
19 The production and reproduction of trust violations: An exploration of theory and practice in universal banks prior to the global financial crisis
20 Trust in public professionals and their professions
21 Employment relations and trust
22 Individual trust and the internet
23 Trust in the entrepreneurial process
24 Trust in safety-critical contexts
25 Trust in food: Assuring quality, sustainability, price and availability
PART VI Future directions
26 Leadership and trust
27 Trust in and by the public sector
28 Trust and HRM
29 Two sides of an important coin: Outlining the general parameters of control-trust research
30 The inter-relationship of trust, anger and aggression: A two-level perspective
31 Implications for future directions in trust research
Postword: Four research-based approaches to teaching trust
Subject index
Author index
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