Manager's Guide to Effective Coaching by Cook, Marshall -- Read -- Imperial Library of Trantor

Index

Cover Page Effective Coaching Copyright Page Contents Preface About the Authors 1. The Goals of Good Coaching

Why Should a Manager Be a Coach? Are You Tapping Your Most Valuable Resource? Accessibility The Benefits of Good Coaching Meanwhile, Back at the Publishing Group The Coach’s Checklist for Chapter 1

2. The Attributes of a Good Coach

Coaching: Definitions and Distinctions Characteristics of a Good Coach Translating Attitudes into Actions The Coach’s Checklist for Chapter 2

3. What Do Your Players Want?

Looking Beyond the Paycheck Three Drives That Motivate Your Staff Strategies for Motivational Coaching The Coach’s Checklist for Chapter 3

4. The Signs of Good Coaching

Body Language “Speaking” Body Language The Elements of a Good Coaching Session The Coach’s Checklist for Chapter 4

5. Asking Good Questions

Why Ask Questions? The Qualities of Effective Coaching Questions Seven Major Types of Questions Three Techniques for Asking Questions The Coach’s Checklist for Chapter 5

6. Powerful Listening

Three Levels of Listening Seven Keys to Effective Listening Moving Beyond Listening The Coach’s Checklist for Chapter 6

7. Creating Solutions Through Coaching

Six Steps to Effective Problem Solving Solution-Focused Coaching Degrees of Difficulty The Coach’s Checklist for Chapter 7

8. The Coach as Trainer

Guidelines for the Coach as Trainer Before, During, and After Training What Kind of Trainer Are You? Four Stages of Learning The Learner’s Point of View An Ideal Training Session How Will You Know If It Worked? The Coach’s Checklist for Chapter 8

9. The Coach as Mentor

Types of Mentoring Effective Mentoring Mentoring to Define the Work Mentoring to Motivate Respecting the Boundaries of Mentoring The Coach’s Checklist for Chapter 9

10. The Coach as Corrector

Make It an Encounter, Not a Confrontation Positive Specific Action Define Consequences Clearly Build on the Possible Look to the Future Performance Killers The Coach’s Checklist for Chapter 10

11. Coaching Trouble Spots

Lack of Authentic Purpose Anxiety (Yours) Fear/Distrust (Theirs) Resistance to Change Lack of Coaching Skills Language Barriers Coaching Obstacles The Coach’s Checklist for Chapter 11

12. Steps to Effective Coaching

Step 1: Build Rapport Step 2: Identify the Issue or Goal Step 3: Create Vision Step 4: Brainstorm Approaches Step 5: Establish an Action Plan Step 6: Commitment and Accountability Step 7: Acknowledgment Step 8: Follow-Up The Coach’s Checklist for Chapter 12

13. Once More, with Feedback

Elements of Effective Feedback Before You Deliver Feedback Delivering Bad News Feedback on Your Feedback The Coach’s Checklist for Chapter 13

14. Coaching and Rewards

Tangible Rewards Symbolic Rewards Intangible Rewards Rules of Rewarding The Coach as a Cheerleader The Coach’s Checklist for Chapter 14

15. Principles of Good Coaching (and Good Living)

The Principle of Getting Started The Illusion of Control The Principle of Decisions The Principle of Change The Principle of Time The Principle of Questions The Principle of Mistakes The Principle of Anger The Illusion of Objectivity The Principle of the Big Picture The Principle of Fear The Principle of Role Modeling The Principle of Life The Coach’s Checklist for Chapter 15

Index