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Index
Cover Endorsements Title page Copyright page Dedication Introduction: My Own Personal Chaos
Process isn't a talent – it's taught Someone capable of achieving something Ever-decreasing circles Lost in a fantasy world The painful truth
PART ONE: The Unproductive Mind
1: Organizational Incompetence
Early-life conditioning Testing the marshmallow test Delayed gratification is developmental Freud's id, ego and superego Maslow's hierarchy of needs Texts that ignore the psychological issues
2: Conditions and Types
Distractibility, impulsiveness and risk-taking The hunter of pre-history Normal human behaviour Women and ADD Asperger's syndrome – more than just low empathy Other disorders MBTI types Are types useful?
3: Procrastination, Clutter and Self-sabotage
The toxic internal critic Self-belief: the missing ingredient The Procrastinator's Code Clutter – the not so benign symptom Snatching defeat from the jaws of victory Deserve levels
4: Motivation, Goals and Flow
Motivation is the key Plan-beliefs replace self-beliefs Seven key steps for goal-setting Finding flow Flow is a pleasure Encouraging flow
PART TWO: Tools and Resources
5: The Need for Desire
Desire – the starting point of all achievement Definiteness of purpose Growing a vocation Suffering's meaning Finding faith Looking for the nugget
6: Planning for Freedom
The Pomodoro Technique The rhythm of process So how, and what, do we plan? Begin with the end in mind Beyond the desired end result Mind mapping
7: Getting Started
Point One: Love your workstation Point Two: Invest in the right equipment Point Three: Buy lots of stationery Point Four: Gather/capture everything Point Five: Do some filing Point Six: Finish that plan Point Seven: Write a checklist Point Eight: SWOT that strategy Point Nine: Focus Point 10: Make that call
8: Managing Time
Our ideal day Dealing with interruptions Activity quadrants To time log, or not? Instead, keep a diary
9: Developing Good Habits
Wasteful routines The habit loop Bad habit replacement Self-addiction and its consequences Building support
10: Making Decisions
Decisions made at four levels Risk, benefits and costs Decision trees Avoiding ‘rule of thumb’ thinking The weighting dilemma
PART THREE: Get Things Done …
11: … On the Phone
Make calls work Establishing red zones
12: … Using Email
A fantastic tool if … Avoiding email landmines Tackling the randomness of email
13: … In Meetings
What's our purpose? The people Place is important Go prepared How do we get what we want?
14: … When Managing Others
The power of delegation The task, the ask and the timing
15: … Beyond Work
Develop themes for your life Points of entry Tackling financial phobia Money is our slave not our master
PART FOUR: Other People
16: Persuasion and Influence
Persuasion is a survival tool Winning influence Be liked Be believed Gaining influence from below
17: Dealing with Conflict
Don't be a conflict coward The fruits of dealing with conflict Classic conflict errors Cognitive dissonance Bringing it to work Choose to defuse
18: Dealing with the Family
The Satir Model Self-worth is a birthright Developing insight The family we create Work and families can be allies The joy of juggling Juggling productivity with our significant other Both men and women keep score
Conclusion: ‘It's All Chaos’
Chaos reigns The joy of winging it Act or be acted upon Are you ready?
The 7 Habits of Highly Ineffective People
1. Procrastination 2. Avoiding direction 3. Blaming others 4. Obsessing about others' impact on us 5. Having a fixed mindset 6. Ignoring progress 7. Being derailed by every setback
Bibliography About Robert Kelsey Index
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