Six Sigma for Green Belts and Champions · Foundations, DMAIC, Tools, Cases, and Certification by Levine, David M. -- Read -- Imperial Library of Trantor

Index

Unique Aspects of the Book Acknowledgments and Thanks Contacting the Authors

About the Authors Part I. Six Sigma Basics Chapter 1. Overview of Six Sigma Management

Successful Applications of Six Sigma Management Timeline for Six Sigma Management Key Ingredients for Success with Six Sigma Management Benefits of Six Sigma Management Process Basics (Voice of the Process) Definition of Quality (Voice of the Customer) Definitions of Six Sigma Management (Relationship Between VoC and VoP) What Is New about Six Sigma Management? Summary References

Chapter 2. Six Sigma Roles, Responsibilities, and Terminology

Roles and Responsibilities in Six Sigma Management Technical Terminology of Six Sigma Management Beginning Six Sigma Management Nonmanufacturing Industries Summary References

Part II. Six Sigma Model Chapter 3. Macro Model of Six Sigma Management (Dashboards)

Structure of a Dashboard Components of a Dashboard Example of a Dashboard Managing with a Dashboard Prioritization of Six Sigma Projects Management Decides Whether a Project Team Is Necessary Summary References

Chapter 4. Define Phase of the DMAIC Model

Activating a Six Sigma Project Team Structure of the Define Phase Project Charter Conducting an SIPOC Analysis Voice of the Customer Analysis Finalize Project Objective Champion and Process Owner Tollgate Reviews Presidential Tollgate Reviews Define Phase Tollgate Checklist Summary References

Chapter 5. Measure Phase of the DMAIC Model

Constructing Operational Definitions for CTQs Establishing the Validity of the Measurement System for Each CTQ Establishing the Baseline Capabilities for CTQs Measure Phase Tollgate Review Checklist Summary References Appendix 5.1 Using Minitab for Gage R&R Studies Obtaining a Gage Run Chart Obtaining a Gage R&R Study (Crossed)

Chapter 6. Analyze Phase of the DMAIC Model

Identify the Xs for the Process Under Study Identify the Xs Related to Each CTQ Identify the High-Risk Xs for each CTQ Develop Operational Definitions For High-Risk Xs Establish Measurement System For High-Risk Xs Establish Baseline Process Capabilities for Xs Stabilize High-Risk Xs Consider Major Nuisance Variables Using Screening Designs to Reduce the Number of High-Risk Xs Develop Hypotheses about the Relationships Between the High-Risk Xs and the CTQs Analyze Phase Tollgate Review Checklist The Analyze Phase For Processes With a Well-Established Dashboards Summary References Appendix 6 Using Minitab to Obtain a Multivari Chart

Chapter 7. Improve Phase of the DMAIC Model

Purpose of Designed Experiments Level of Process Knowledge Some Flawed Experimental Designs Two-Factor Factorial Designs Example of a Designed Experiment Avoid Potential Problems in the Xs Conduct a Pilot Study Example of a Pilot Study Identify Actions Needed to Implement Optimized Process Improve Phase Tollgate Review Checklist Summary References

Chapter 8. Control Phase of the DMAIC Model

Reduce the Effects of Collateral Damage to Related Processes Standardize Process Improvements in the Xs Maintain Control of the Xs Develop a Control Plan for the Process Owner Identify and Document the Benefits and Costs of the Project Input Project into the Six Sigma Database Diffuse the Improvements Throughout the Organization Control Phase Tollgate Review Summary References

Part III. Six Sigma Tools and Methods Chapter 9. Basics of Statistical Studies

Introduction to Statistics Enumerative and Analytic Studies Types of Sampling Types of Variables Operational Definitions Introduction to Graphics Graphing Attribute Data Graphing Measurement Data Measures of Central Tendency Measures of Variation The Shape of Distributions Summary References Appendix 9.1 Using Windows Appendix 9.2 Introduction to Minitab Appendix 9.3 Using Minitab for Charts and Descriptive Statistics

Chapter 10. Probability and Probability Distributions

Introduction to Probability Some Rules of Probability Probability Distributions Binomial Distribution Poisson Distribution Normal Distribution Normal Probability Plot Summary References Appendix 10.1 Using Minitab for Probability Distributions

Chapter 11. Sampling Distributions and Interval Estimation

Sampling Distributions Basic Concepts of Confidence Intervals entity 11.3. Confidence Interval Estimate for the Mean (σ unknown) Prediction Interval Estimate for a Future Individual Value Confidence Interval Estimation for the Proportion Summary References Appendix 11.1 Using Minitab to Obtain Confidence Intervals

Chapter 12. Hypothesis Testing

Fundamental Concepts of Hypothesis Testing Testing for the Difference Between Two Proportions Testing for the Difference Between the Means of Two Independent Groups Testing for the Differences Between Two Variances One-Way ANOVA: Testing for Differences Among the Means of Three or More Groups Summary References Appendix 12.1 Using Minitab for Hypothesis Testing

Chapter 13. Design of Experiments

Design of Experiments: Background and Rationale Two-Factor Factorial Designs 2 K Factorial Designs Fractional Factorial Designs Summary and Overview References Appendix 13.1 Using Minitab for the Design of Experiments Using Minitab for the Two-Way ANOVA Using Minitab for a Main Effects Plot Using Minitab for an Interaction Plot Using Minitab for a Factorial Design Using Minitab for a Fractional Factorial Design

Chapter 14. Control Charts for Six Sigma Management

Basic Concepts of Control Charts The Funnel Experiment Control Limits and Patterns Rules for Determining out-of-Control Points The p -Chart The c -Chart The u -Chart Control Charts for the Mean and Range Control Charts for the Mean and the Standard Deviation Individual Value and Moving Range Charts Summary References Appendix 14.1 Using Minitab for Control Charts

Chapter 15. Additional Tools and Methods

Brainstorming Affinity Diagram Cause-and-Effect Diagram and Matrix Check Sheets Stratification Gantt Charts Summary References Appendix 15.1 Using Minitab for the Cause-and-Effect Diagram

Part IV. Six Sigma Case Studies Chapter 16. Paper Organizers International: A Fictitious Six Sigma Green Belt Case Study

Background of the Case Study Define Phase Measure Phase Analyze Phase Improve Phase Control Phase References

Chapter 17. A Paper Helicopter Experiment Case Study

Background Define Phase Measure Phase Analyze Phase Improve Phase Control Phase Summary References

Part V. Six Sigma Certification Chapter 18. Six Sigma Champion Certification at the University of Miami

Certification at the University of Miami Champion Certification Examination Cost for Champion Certification Examination Application Process Sample Champion Certification Examination Questions with Answers Summary

Chapter 19. Six Sigma Green Belt Certification at the University of Miami

Green Belt Basics Sample Green Belt Certification Examination Questions with Answers Case Study for Green Belt Certification Summary

Part. Appendices Appendix A. Review of Arithmetic and Algebra

Symbols Addition Subtraction Multiplication Division Fractions Exponents and Square Roots Equations Answers to Quiz

Appendix B. Summation Notation

References

Appendix C. Statistical Tables Appendix D. Documentation of Data Files Glossary of Terms Index