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Index
Welcome
The journey
Key Principles
Checklists
Changing Habits: Setting Goals
The basics of good communication
Body Language
Virtual Body Language
Knowing yourself: ways of being aware
The Johari Window
Visual Auditory & Kinesthetic (VAK)
VAK and Virtual Communication
Assertion skills
Aggressive Behavior
Passive Behavior
Passive–Aggressive Behavior
Assertive Behavior
Assertiveness techniques
Active Listening
Questioning techniques
Some More Techniques for Dealing with Difficult Communication Situations
The World of Virtual Interpersonal Communication
Collaborative problem resolution
Conclusion
Checklist 1—Changing habits: Setting Goals
An Example of a Plan
Checklist 2—Planning your Communication
Checklist 3— Visual Auditory Kinesthetic
Checklist 4—Practicing Assertion
Checklist 5—Understanding your audience
Checklist 6—Disagreements, differences and conflict
Disclaimer
Author Profile
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