Excuse Me by Thomas, Rosanne J. -- Read -- Imperial Library of Trantor

Index

Cover Half title Title Dedication Contents Introduction Chapter 1 Respect: Practicing the Platinum Rule

Real Respect Respect for Experience Respect for Diversity

Chapter 2 Social Skills: Putting Your Best Foot Forward

Social Skills The Hiring Process The Interview Experience The Generational Challenge

Chapter 3 Professional Presence: Getting It Right

The Right Brand The Right Attitude The Right Appearance The Right Way to Travel

Chapter 4 Business Behavior: Combining Proven Strategies with 21st Century Expectations

The Glass Door Everyday Manners Business Meetings The Team The Cubicle Farm The Open Office The New Schedules The Benefits Buffet The New Realities

Chapter 5 Business Communication: Making the Connection

Nonverbal Cues The Eyes Have It The Good Conversationalist The Power of Speech The Good Listener

Chapter 6 Electronic Communication: Smart Rules for Smart Devices

Telephone Skills Telephone Options Email Hardware The Message

Chapter 7 Twitter, Etc.: Acing Social Media

Your Digital Footprint The Cyber Citizen The Social Network Social Sites

Chapter 8 Business Dining: Observing the Formalities

The Business of Hospitality Hosts and Guests The Mechanics of a Meal Dining Decorum

Chapter 9 The Social Side of Business: Knowing the Basics for Every Situation

Entertaining Clients Wine Tipping Activities and Events Colleagues

Chapter 10 New Frontiers: Future-Proofing Your Career

The Future Workplace Gen Zs Constant Connectivity Digital Detox The Eternal Truths

Conclusion Acknowledgments Notes Index About the Author Free Sample from The Power of Presence About AMACOM Copyright