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Index
Cover
Table of Contents
Half title page
Title page
Copyright page
Foreword
Preface to the Revised Edition: Observations from the Field
Introduction
1 Six Leadership Passages
Passage One: From Managing Self to Managing Others
Passage Two: From Managing Others to Managing Managers
Passage Three: From Managing Managers to Functional Manager
Passage Four: From Functional Manager to Business Manager
Passage Five: From Business Manager to Group Manager
Passage Six: From Group Manager to Enterprise Manager
Adapting the Model to Small Business Requirements
Passages Through the Pipeline
Frequently Asked Questions
Observations from the Field
2 From Managing Self to Managing Others
The Rising Power and Expectations of Individual Contributors
Three Achievements of Terrific First-Time Managers
Pipeline-Unclogging Tactics
Who Is Responsible?
Frequently Asked Questions
Observations from the Field
3 From Managing Others to Managing Managers
Five Signs of a Misplaced Manager of Managers
What Managers of Managers Should Do
How to Help Managers of Managers Through This Leadership Passage
Frequently Asked Questions
Observations from the Field
4 From Managing Managers to Functional Manager
Maturing into a Functional Leader Role
A Strategic Mind-Set, a Holistic Approach
Valuing What You Don’t Know
Identifying Dysfunctional Signs
Developing Mature, Strategic, Whole-Functional Managers
Frequently Asked Questions
Observations from the Field
5 From Functional Manager to Business Manager
Thinking Differently
Managing the Complexity
Learning to Value All Functions
Being Highly Visible
Addressing the Challenge of E-Commerce
Warning Signs of Leadership Transition Troubles
Development Options: Self-Learning, New Experiences, and Reflection
Frequently Asked Questions
Observations from the Field
6 From Business Manager to Group Manager
Succeeding Indirectly
Managing and Developing Business Managers
Connecting the Business to the Corporation
Managing the Uncovered
Warning Signs
Developing Group Executives: A Mix of Training, Measures, and Experience
Frequently Asked Questions
Observations from the Field
7 From Group Manager to Enterprise Manager
Challenge One: Delivering Consistent, Predictable Top- and Bottom-Line Results
Challenge Two: Setting Enterprise Direction
Challenge Three: Shaping the Soft Side of the Enterprise
Challenge Four: Maintaining an Edge in Execution
Challenge Five: Managing the Enterprise in a Broader, Global Context
A Significant Value Shift
Signs That a CEO Is Struggling
CEO Development: No Skipping Levels Allowed
Don’t Set Up a CEO for Failure
Frequently Asked Questions
Observations from the Field
8 Diagnostics
Three Good Reasons to Diagnose Early and Often
A Tool to Look Beyond What Got Done
Diagnostic Steps
Skipping Levels: The Brightest Aren’t Always the Best
Frequently Asked Questions
Observations from the Field
9 Performance Improvement
The Relevance of Role Clarity
Defining Performance Standards
Using Performance Standards to Develop Leaders
Strategies for Getting to Full Performance
The Retention-Development Connection
Frequently Asked Questions
Observations from the Field
10 Succession Planning
Toward a Leadership Pipeline Definition of Succession Planning
Transforming Potential from a Negative to a Positive
Setting Clear Standards to Assess Potential
How to Do Succession Planning That Fills the Pipeline
Frequently Asked Questions
Observations from the Field
11 Identifying Potential Pipeline Failures
Selecting the Wrong Person
Leaving the Wrong Person in the Job Too Long
Failure to Seek or Listen to Feedback
Defining Jobs Poorly
Institutional Failure
Frequently Asked Questions
Observations from the Field
12 The Functional Career Passage
Group Functional Manager
Broad and Complex Requirements
Signs That a Group Functional Manager Is Not Performing
Enterprise Functional Managers
Distinctive Skill Requirements and Work Values
Signs That an Enterprise Functional Manager Is Working at the Wrong Level
Developing Enterprise Functional Managers
Frequently Asked Questions
Observations from the Field
13 Coaching
Coaching Framework
Clear, Complete, Compelling Feedback
Letting Go
Redefining Coaching from a Leadership Development Perspective
Frequently Asked Questions
Observations from the Field
14 Benefits Up and Down the Line
Making Development Actionable and Understandable
Providing Boards with Insight and Information
Enterprise Leaders
Group Executives
Business Managers
Functional Managers
Managers of Managers
First-Line Managers
A Flexible Pipeline for Changing Organizations
Frequently Asked Questions
Observations from the Field
Acknowledgments
The Authors
Index
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