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Imperial Library
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Index
Foreword
Preface
Acknowledgments
About the Author
Introduction
Chapter 1: A Call to Arms
#Fail
Harnessing Magic
Performance
Bottom Line
Section 1: Status Quo
Chapter 2: Our World
Change
Change in Companies
Bottom Line
Chapter 3: Our Industry
Inadequate
Event-Ful
Cobbler’s Children
Wrong Focus
Disengaging
Insufficient Practice
Antisocial
Unresolved
Rigid
Mismeasured
Mythed Foundations
Barriers
No Credibility
Bottom Line
Section 2: “To Hand”
Chapter 4: Our Brains
Our Brains in Action
Our Brains on Learning
Bottom Line
Chapter 5: Our Organizations
Empowerment
Communication
Culture
Bottom Line
Chapter 6: Our Technology
Formal
Performance Support
Social
Mobile
Infrastructure
Bottom Line
Section 3: Aligning
Chapter 7: A Framework for Moving Forward
Bottom Line
Chapter 8: What Does This Look Like?
Stakeholder Perspectives
Case Studies
Mark Britz
Tulser
Jane Bozarth
Allison Anderson
Charles Jennings
Assess Yourself
Bottom Line
Chapter 9: Re-Think
Performance as Strategy
Doing Less
Learning as Culture
Organization
Supporting Work
Bottom Line
Leader Reflections
Allison Rossett
Marc Rosenberg
Section 4: Path Forward
Chapter 10: Re-Do
Performance Consulting
Development Facilitation
Prioritization
Measured
Tech
Pragmatics
Bottom Line
Chapter 11: Moving Forward
Parallel Paths
The Money Story
The Long Game
Conclusion
References
Appendix A: The LPI Capability Map
Appendix B: The Towards Maturity Model
Appendix C: ASTD Competency Model
Index
About the American Society for Training & Development
End User License Agreement
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