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Index
ACKNOWLEDGMENTS
FOREWORD
INTRODUCTION
CHAPTER 1: THE DIGITAL CHALLENGE
Technological by design
Automated freedom
The entrapment of IT
Digital coming of age
A transformative response
Steps to transformation
CHAPTER 2: AUTOMATION
Process automation software
Applied automation
Benefits of automation
CHAPTER 3: INTELLIGENT AUTOMATION
Our second cognitive revolution
Breathing data
Cognitive automation
Working out work
Understanding analytics
CHAPTER 4: INTELLIGENTLY AUTOMATED
Steps to intelligently automating work
Intelligent Automation Plasticity
CHAPTER 5: BUILDING THE CAPABILITY
Strategy—Defining purpose
People—Engaging hearts and minds
Organization—Setting up for success
Operations—Managing the factory
CHAPTER 6: THE ENTERPRISE JOURNEY TO INTELLIGENT AUTOMATION
Intelligent automation stages
Proof of Value stage
Accelerated Incubator stage
Enterprise Scaler stage
CHAPTER 7: THE FUTURE
The future
TABLE OF FIGURES
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