The Zappos Experience by Michelli, Joseph -- Read -- Imperial Library of Trantor

Index

Cover Page Praise for the Zappos Experience The Zappos Experience Copyright Page Dedication Author’s Note Contents Foreword Acknowledgments 1. ZAPPOS WHAT IS ZAPPOS? PRINCIPLE 1 Serve a Perfect fit

2. IT ALL COMES BACK TO CULTURE 3. CULTURE SHOULD BE A VERB

PRINCIPLE 2 Make It Effortlessly Swift

PRINCIPLE 3 Step into the Personal

6. MORE THAN A WALLET WITH LEGS 7. CONNECTIONS AT ALL LEVELS

PRINCIPLE 4 STRETCH

8. ZAPPOS UNIVERSITY 9. BEYOND SHOES

PRINCIPLE 5 Play to Win

10. PLAY WELL 11. R.O.F.L.

CONCLUSION: ENDINGS, BEGINNINGS, AND YOU NOTES APPENDIX A: SHARING GREAT CALLS APPENDIX B: EXCERPTS FROM ZAPPOS CULTURE BOOKS INDEX ABOUT THE AUTHOR

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