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Index
The Modern Law Firm
Copyright
Contents
Preface
PART 1: A Shifting Landscape
Your Law Firm, Two Decades Ago
Shifts in the Way We Do Business
Your Law Firm, Present Day
The Precarious Position of the Legal Industry
The Costs of Inaction
PART 2: From Threat to Asset
The Linchpin: Exceptional Customer Service
Pillar #1: Responsiveness
Pillar #2: Expertise
Pillar #3: Results
Pillar #4: Innovation
Technology as the Primary Vehicle
PART 3: Building the Foundation
Pouring the Concrete
Technology OML Self-Assessment
Devising Your Roadmap
PART 4: Realizing the Vision
Elevating Technology’s Role
Solutions and Strategies
Implementation and Adoption
The Last Word
Acknowledgments
Sources
Additional Resources
About the Author
About Optimal Networks, Inc.
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