Performance Basics · 2nd Edition by Willmore, Joe -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Contents About the Training Basics Series Preface 1. The Big Picture: Why Focus on Performance Improvement?

How Performance Basics Can Help You Who Can Benefit From This Book? What This Book Can Do for You Getting It Done

2. What Is Performance Consulting?

Defining Performance Consulting The 4 Key Roles of Performance Consultants How HPI Differs From Your Current Work The HPI Process Getting It Done

3. Human Performance Improvement Is Business Focused

What Does Business Focused Mean? Front-End Analysis—An Overview Identify Key Performance Drivers Some Myths Around Business Analysis Partnering Is Critical Getting It Done

4. Performance Consulting Focuses on Accomplishments

Accomplishment Versus Behavior How Behavior Still Figures Into the Equation Identifying the Performance Gap Spotting the Exemplar or Key Performer Getting It Done

5. Performance Consulting Finds the Root Cause

Flavor of the Month The Critical Importance of Root Cause or Influence Analysis Why Organizations Fail at Analyzing Causes Causes of Performance Gaps The Importance of Root Cause Analysis Illustrated How to Do a Root Cause or Influence Analysis Getting It Done

6. Performance Consulting Does Not Jump to Conclusions

HPI and Other Approaches Subjectivity and Performance Being Quick and Thorough Data-Collection Methods Discussing Performance Issues With Clients Getting It Done

7. Performance Consulting Solves Problems

Taking Action Families of Solutions Synergy Among Solutions The Design and Development Process Common Mistakes Change Management Getting It Done

8. Evaluating Results: The Real Test of Performance

Conquering Evaluation Key Evaluation Principles Types of Evaluation What to Measure Calculating ROI Evaluation Mistakes Making Evaluation Easier Getting It Done

9. Putting It All Together

Being a Performance Consultant Selling HPI Getting Credibility Connecting to the Client Improving Performance Consulting Skills Identifying Your Niche Getting It Done

References Additional Resources About the Author Back Cover