Confidence · How Winning and Losing Streaks Begin and End by Kanter, Rosabeth Moss -- Read -- Imperial Library of Trantor

Index

Cover Page Title Page Contents Dedication Praise for Confidence Preface Part I

Chapter 1

Chapter 2

Chapter 3

TOIL AND TROUBLES PANIC: THE RISK OF CHAOS UNDER PRESSURE NEGLECT: FORGETTING THE FUNDAMENTALS DENIAL: THE HOBGOBLIN OF COMPLACENT MINDS ERODING CONFIDENCE

Chapter 4

Chapter 5

PRAIRIE VIEW’S LONG DRY SPELL A HUNDRED YEARS OF NEGATIVE THOUGHTS DEATH SPIRALS AND ECONOMIC BUSTS ENDLESS LOOPS

Part II

Chapter 6

SPREADING THE EAGLES’ WINGS TRIGGERING A TURNAROUND: THE EARLY AGONY SEARCHING FOR LEADERSHIP: NEW BROOMS OR MAGIC WANDS? NEW MONEY, NEW MEANING: TANGIBLE SIGNS OF CONFIDENCE FIRST STEPS ON A LONG MARCH: THE DANGERS OF FALSE RECOVERY THE LONG WALK AHEAD

Chapter 7

GILLETTE’S CLOSE SHAVE GROOMING A NEW CULTURE HOW LEADERS TEACH SHIFTING THE CYCLE: LEADING TOWARD ACCOUNTABILITY

Chapter 8

SEAGATE: THOU SHALT FORM TEAMS CONTINENTAL AIRLINES: A COLLECTIVE DEFINITION OF SUCCESS GETTING TO WE: ACTIONS THAT BUILD CONFIDENCE IN TEAMS MAKING THE GRADE IN MEMPHIS TEAM CHEMISTRY AND CONFIDENCE

Chapter 9

REPROGRAMMING THE BBC FROM MANAGERIAL CONTROL TO INSPIRATIONAL LEADERSHIP GRIZZLIES, CANARIES, AND SACRED COWS: THE ZOO OF CHANGE GETTING INTO THE RHYTHM ACHTUNG!: CHANGING THE IMAGE FROM LOSER TO WINNER EMPOWERING INNOVATION

Chapter 10

A LONG MARCH SOUTH AFRICA, 1994: REVERSING A CYCLE OF DECLINE ENDING DENIAL, OPENING DIALOGUE RESPECT AND ACCOUNTABILITY CONNECTIONS AND COLLABORATION OPPORTUNITY AND ENTERPRISE THE PEDESTAL OF HOPE NATIONAL LEADERS AND THE CULTURE OF CONFIDENCE

Part III

Chapter 11

Chapter 12

PERSONAL WINNING AND LOSING STREAKS LEARNING ABOUT WINNING FROM LOSING: THE ROLE OF CHARACTER RISING TO THE OCCASION AND WALKING ON WATER

Notes Acknowledgments About the Author Also by Rosabeth Moss Kanter Copyright Page