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Index
Title
Contents
Introduction
Skills, Not Frills
Preview of Coming Attractions
Icons, Icons Everywhere
Author’s Note about Genders
Making This Book Your Personal Reference Source
Part I : What It Takes to Write Technical Documentation
Chapter 1: Accelerating Your Career the “Write” Way
Technical Writers Spring from All Walks of Life
Technical Writing Differs from Business Writing
Print or Electronic Media — That Is the Question
Assigning Responsibility for Technical Documents
Strategy, Not Software
What You Need to Succeed
Seeing Is Believing
Chapter 2: The Person to Whom You’re Speaking
How to Feed a Martian
Getting Jump-Started with the Technical Brief
Slicing and Dicing the Technical Brief
Part II : The Write Stuff
Chapter 3: Creating a Team and a Plan
Benefiting from the Team Experience
Kicking Off with the Technical Brief
Choosing the Medium That’s Right for Your Readers
Letting the Production Process Begin
Amassing the Brain Power
Generating an Outline
Getting Your Arms around the Document
Chapter 4: Don’t Be a Draft Dodger
Psyching Yourself Up
Getting Down to Business
Integrating the Editing Process
Revise and Consent
Chapter 5: Visualize This!
May I Have Your Attention, Please?
Using White Space
Give Me a Break
Harness the Visual Power of Headlines
Put It on the List
The Natural Order of Things
A Pixel (Picture) Is Worth a Thousand Words
Table That Thought
Go Figure
Why Is a Pink Slip Pink?
Meet Prints Charming
Scale for Size
Location, Location, Location
What’s Your Visual Preference?
Chapter 6: Going In for a Tone Up
Give ’Em a Little KISS
Using Contractions
Accentuating the Positive
Loving the Active Voice
Using Politically Correct Gender
Consistency and Clarity Count
Defining Terms
Who’s Laughing?
When to Be a Jargon Junkie
Chapter 7: Dotting the Eyes and Crossing the Tees
Don’t Turn On Your Computer and Turn Off Your Brain
The Proof Is in the Proofreaders’ Marks
Use the Editing Checklist
Part III : Types of Technical Documents
Chapter 8: The Ultimate User Manual
Get Up and Running
Assessing Your Reader
The Devil Is in the Details
Check Out the Contents of the Box
Chunking Up
Table That Procedure
Between the Covers
Testing, Testing, 1-2-3
Getting All Bound Up
Join-the-Dots Brain Teaser
Chapter 9: Writing in the Abstract
Types of Abstracts
Using Abstracts Effectively
Chapter 10: Writing Spec Sheets
The Natural Order of Things
Phase 1: Requirement Specs
Phase 2: Functional Specs
Phase 3: Design Specs
Phase 4: Test Specs
Phase 5: End-User Specs
Chapter 11: How Am I Doing? That Is the Question(naire)
Don’t Shoot the Messenger
Designing the Form
Posing the Questions
Learning from the Results
Chapter 12: I Came, I Spoke, I Conquered
Getting to Know Your Audience
Getting Ready for Prime Time
Conveying Your Message with Confidence and Competence
Choosing Appropriate Visual Aids
Giving Them Something to Remember You By
Checking Out Before Checking In
Chapter 13: Executive Sum-Upmanship
An Executive Summary Is Critical
Summarizing for the Executive
Seeing Is Believing
Part IV : Computers and More
Chapter 14: Doing_Research_Online.com
Surf’s Up
Just Browsing
Searching for the Holy Grail
Understanding Cyberbabble
Outlaws in This New Frontier
Chapter 15: Sights and Sounds
Basics of Electronic Page Design
Color My World
Graceful Graphics
Hear Ye, Hear Ye!
Am I Your Type?
So You Wanna Make a Movie
Chapter 16: Computer-Based Training (CBT)
The Role of the Writer
“C” Is for Computer-Based
“T” Is for Training
Types of Interactivity
Presenting the Learning Experience
Solving Business Problems
Platform Independence
Designing a CBT Process
Creating a Storyboard
Planning the Right Kind of CBT
Getting the Goods Out the Door
Meeting Expectations
Testing for Quality Assurance
Chapter 17: Web-Based Training: CBT on Steroids
Setting Your Sights (Or Sites)
Planning the Users’ Experience
Display the Evidence
Multimedia Madness and Frame-ups
Writing the Story and Linking It
Standard Types of Presentations
Standard Types of Interaction
Tools of the Trade
Building a Modest WBT
Calling External Programs from Your Web Page
Documenting and Archiving Sources
Quality Assurance Testing
Publishing to the Web
Chapter 18: Creating Online Help
Getting Intimate with Online Help
Getting Started
Striking a Balance
Naming Conventions
The Litmus Test
Moving a Print Document Online
Keep On Trucking
Part V : The Part of Tens
Chapter 19: Ten Ways to Make Your Technical Documents Shout “Read Me!”
“See” Your Target So You Know Where to Aim
Create Structure with Bones
Add Meat to the Bones
Make the Bones Visually Appealing
Hone the Tone
Proofread ’Til Your Eyes Pop Out
Give the Document the Litmus Test
For E-Docs Only
Chapter 20: Ten Tips for Publishing in a Technical Journal
Don’t Procrastinate; Just Do It!
Hooking Up with the Right Publication
Lurking Behind the Masthead
Understanding the Lingo
Writing a Query Letter
Simultaneous Submissions
Confidentiality
Don’t Take “No” for an Answer
Chapter 21: Ten Things to Know about Filing a Patent
Types of Patents
What’s an Invention?
He Who Hesitates Is Lost
Doing Your Homework
Submitting Your Idea
Leaving Legal Stuff to the Pros
On the Foreign Front
Chapter 22: Ten Tips for Writing a Grant Proposal
Title (Cover) Page
Table of Contents
Executive Summary
Introduction
Statement of Need
Project Description
Budget
Conclusion
Appendixes
Appendix A: Punctuation Made Easy
Commas
Colons and Semicolons
Dashes and Parentheses
Brackets
Other Punctuation
Appendix B: Grammar’s Not Grueling
Test Your Grammatical Skills
Adjectives
Adverbs
Conjunctions
Double Negatives
Nouns
Prepositions
Pronouns
Verbs
Answers to Quickie Quiz
Appendix C: Abbreviations and Metric Equivalents
Writing Abbreviations
Metric and U.S. Equivalents
Appendix D: Technical Jabberwocky
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