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Index
Software Change Management: Case Studies and Practical Advice
A Note Regarding Supplemental Files
Foreword
Introduction
Who Should Read This Book
Assumptions
Who Should Not Read This Book
Organization of This Book
Online Companion Content
Acknowledgments
Errata & Book Support
We Want to Hear from You
Stay in Touch
1. Getting Started
Goals and scope
Organization
Project
Process
Product
People
Change agents and their role
Making a difference
Why is it so difficult to change organizations?
Questions to be answered
Summary
References
Web resources
2. Industrial Case: Organizational Change in a Large Information Technology Shop
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
3. Industrial Case: Justifying a Process Improvement Program for a Large Bank
Setting the stage
Organization
Project
Process
Product
People
Accelerating productivity
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
4. Industrial Case: Moving to Commercial Off-the-Shelf and Open-Source Software Usage in Telecommunications
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
5. Industrial Case: Small Defense Project Needs Help
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
6. Industrial Case: Utility Moving to the Clouds
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
7. Industrial Case: Adoption of Agile Methods
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
8. Government Case: Large Defense Project Behind Schedule and Over Budget
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
9. Government Case: Introducing New Technology
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
10. Government Case: Maintenance Shop in Turmoil
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
11. Academic Case: Establishing a Meaningful Collaboration with Industry
Setting the stage
Organization
Project
Process
Product
People
Options, recommendations, and reactions
Outcomes and lessons learned
Summary
References
Web resources
12. Making an Impact
Secrets of success
Lessons-learned summary
Ten tools and techniques to rely on
What senior management wants to see
What workers want to hear
Summary
References
Web resources
A. Acronyms
B. Glossary
Glossary
C. Recommended Readings, References, and Resources
Recommended Readings
References
Other Resources
Index
About the Author
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