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Confident Confrontations
WHY YOU NEED TO HAVE THAT DIFFICULT CONVERSATION
1 The Talk Can Change Your Life
2 The Benefits of a Good Conversation
THE ESSENTIALS OF A GOOF CONVERSATION
3 Be Emotionally Present
4 Be Clear about “You” and “I”
5 Clarify the Problem
6 Balance Grace and Truth
7 Stay on Task
8 Use the Formula, When You Do “A,” I Feel “B”
9 Affirm and Validate
10 Apologize for Your Part in the Problem
11 Avoid “Shoulds”
12 Be an Agent for Change
13 Be Specific
14 Differentiate between Forgiving and Trusting
SEEING HOW IT' S DONE
15 Telling People What You Want
16 Making Someone Aware of a Problem
17 Stopping a Behavior
18 Dealing with Blame, Counterattack, and Other Problems
GETTING YOURSELF READY TO HAVE THE CONVERSATION
19 Why You Need to Be Ready
20 How to Get Ready
HAVING THE DIFFICULT CONVERSATION WITH PEOPLE IN YOUR LIFE
21 With Your Spouse
22 With Someone You’re Dating
23 With Your Child
24 With Your Parent
25 With Adult Children
26 At Work
27 With People in Authority
Speaking the Truth in Love
Small Group Discussion Guide
The Talk Can
a Good Conversation
YOURSELF READY
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